Multiple Negative Feedback on the Same Transaction
In 23 years this is the first negative feedback I've received. I can live with it although the situation is becoming worse. I'm needing feedback on which of two buyers I should award the item to. My problem is he keeps adding more negative feedback on the same transaction just to make my numbers worse. He admittedly has a strong case for being the owner but another buyer has an earlier one. I'm trying to get eBay to clarify their position on who I should sell the item to.
I'm being harassed just because I need a clarification before making the award. Without a ruling from eBay I'm a loser no matter which way I go.
25 comments
candd205
·1 year agoI agree with all others that you didn't handle this correctly, that the first to pay gets the item.
HOWEVER, the fact that your buyer reached back to an old transaction to leave you a second negative feedback would cause me to cut ties completely with this angry buyer. That's vindictive. I assume you already refunded them, so your responsibility to this buyer is over. I would block them. Put them on your blocked bidder list. I would not want to sell to this buyer again, as it will be another opportunity for them to leave you another negative feedback. They have already punished you, so cut ties with this buyer completely.
pickapaper
·1 year ago@richard_blunk
@gurlcat wrote: "Some other buyer (let's call him Bob) made the OP an informal offer via private message. The OP accepted, and edited the listing to Bob's BIN offer amount. But Bob didn't act on it soon enough, because another buyer (let's call him Jim) purchased the item at the lower revised price. "
A good way to handle this if you do a price revision on a listing for a specific customer is when you change the price, also change the title to something like "Reserved Listing for Susie123" (put whatever user name you want to insert). That pretty much lets other buyers know that that listing is being held for a certain buyer. There could be some jerks who would bypass this and buy it anyway, but most will honor it.
sin-n-dex
·1 year agoI take it down and put up a new listing (in this case I'm usually combining a bunch of items). I show a stack of coins/tokens and whatever is on top is the one I have in duplicate in case someone scoops it because they want the coin showing. Only once did someone contact me to ask for a better look at the lot, I told the person it was created for to hurry up and buy because others are looking at it. When he bought, I messaged the buyer who inquired it was a custom lot I made for that buyer, if he wants a bunch of stuff put together in a custom lot I can do that for him too and we can negotiate a price. So far no one has ever scooped a custom lot that I made for a buyer. The trick is to show a low value that doesn't match the asking price to deter anyone else from buying. If they buy, they've agreed to what's in the photo (which in the lots I do is not everything I've offered). The custom lots are made for regular buyers mostly, and so far it hasn't bitten me with an INAD. messages are exchanged with details of what's in the lot, and I send the real photos to the buyer by message so they can see what they're agreeing to buy.
C.
christworks
·1 year agoI see what you did and I understand why you did what you did. You went about it the wrong way.
For future reference, if a potential buyer messages you to negotiate the price of an item, do not adjust to buy it now price. As someone else noted, this sometimes triggers eBay to send an alert to watchers and may result in exactly what happened in your case. Instead, you can turn offers on and have the potential buyer send you an offer for whatever price you agreed on. Or, what I usually do, is create a coupon code using that buyer's username. I set it up for whatever item they asked about and I make it good for 2 days. So, if we've agreed upon $20 off, then I set it up as a private coupon for that item only and when they put it in, they get $20 off. Of course, if you plan to run a sale on that item, you may want to delay it until that coupon expires.
I don't blame your buyer for being angry. I would be angry, too. I am unclear if you cancelled the sale. If you haven't, you need to ship it to the person who actually paid for it. No need for eBay do anything. If you have already cancelled the sale, you need to take a deep breath, and let your angry buyer know that you are in the wrong and if they would still like it, you would be willing to sell it to them again at a deep discount. I realize it is a $100+ order, but I think I'd take the hit and let them have it free of charge. I'd send an apology note and let that be the end of it. Maybe they will show you some grace and would be willing to modify that feedback, especially on the item that is unrelated to this issue.
johnrj1226
·1 year agoLooks to me like your recent Negs are from two different items (coin & patch) from two different transactions on two different dates and two significant different prices and only two negs on your profile???. Those two red hickies show a 20% drop in your FB rating due to a small # of FB received over the last rolling year.
#127172367678
#127149387885
I've been to 3 county fairs and a goat roping contest and ain't heard anything like you posted yet.
Clarify for the readers of your post - I'm confused too.
Maybe did like Laurel used to say on just about every episode of the Laurel and Hardy Show back in the days of B & W TV and 3 channels - "Well here's another nice mess you've gotten me into, Stanley"
PS: Leaving FB for a buyer or seller is strictly a voluntary excessive and does not effect your selling ratings (it used to)
hartungcards
·1 year agoYou lost me at, "I'm a loser no matter which way I go."
cityslickercreations2004
·1 year agoIt appears you have done this twice and have gotten burned twice.
There is really no risk free way of holding an item for a particular buyer.
BTW, the award goes to the buyer that actually paid.
gurlcat
·1 year agoNo it was the same buyer who left both feedbacks. They must have made a previous recent purchase that they hadn't given feedback for yet, and used it to do extra harm to the OP for canceling the second purchase. Honestly I think the unrelated one should be removed.
reallynicestamps
·1 year agoIt's not "multiple negative feedback". It's two negs each one on a different sale.
One is a reaction to the other, however.
If he purchased from the original listing and paid, you ship.
If he made an Offer,even if you accepted, and before he paid another person paid for the item, you ship to the person who paid first.
This is why eBay will , with some Best Offer transactions, take the item with the unpaid Offer down, until the transaction is completed by payment or cancellation.
gurlcat
·1 year ago@richard_blunk When you lowered the price, not only was there a chance that anyone could buy it for that amount if the one who wrote to you didn't act fast enough .... there's a good chance that eBay TOLD this other one that you dropped the price. If he was a 'Watcher' then he and all other watchers likely got that notice.
Some people might tell you that if you agree to an email offer you should use the 'Send offer' feature so they can 'lock' the purchase for themselves. I personally prefer to do exactly what you did, simply revise the BIN price, then if they really want it they better not drag their butt about it! Unfortunately that's exactly what they did, so you really didn't owe them anything, and instead what you did was anger a repeat buyer.
mam98031
·1 year ago@richard_blunk
It was two separate transactions for one buyer. They are allowed to leave a feedback for every transaction they have on the site.
pls-consignments
·1 year agoStill unclear how you got two buyers on the same item. This can only be a listing or relisting error on your part. Perhaps you inadvertently put 2 in the available quantity. Either way, you're going to take a hit. The damage is already done. With 80% feedback, your selling days are likely over for awhile as I doubt you will get eBay or the buyer to remove the feedback. You may better off refunding and keeping it at this point.
gurlcat
·1 year agoIt takes reading the messages that the (neg) buyer uploaded as photos.
-Some other buyer (let's call him Bob) made the OP an informal offer via private message. The OP accepted, and edited the listing to Bob's BIN offer amount. But Bob didn't act on it soon enough, because another buyer (let's call him Jim) purchased the item at the lower revised price.
The OP apparently thought it was unfair because he did the revision for Bob, so he asked Jim to cancel the order but Jim refused (which was his right, since he paid fair and square). So then the OP cancelled the sale for 'Out of Stock'. Jim then left a negative feedback on this purchase, and another one he must have made before, without having left feedback yet.
albertabrightalberta
·1 year agoBTW, @richard_blunk , the messages you sent to the buyer violate ebay policy big time.
1. You asked the buyer to request a cancellation, presumably as a way to avoid an OOS ding.
2. You tried to bribe the buyer by offering anything else to them.
3. You canceled a binding sale.
Your response to the feedback indicates you don't understand how ebay works. The first buyer who pays is the buyer. It doesn't matter that you promised it to someone else.
tobaccocardyahoo
·1 year agoYou only sold the Bird of Prey once, and that was to the buyer who left the negative.
He is totally in the right. There is no reason for you to be contacting Ebay about this transaction. If he was not the buyer he could not leave FB.
The only thing complicated is how your mind is working.
itsjustasprain
·1 year agoYou could not have two buyers for the same single listing. Only the true buyer can leave feedback for the sale and you have heard from him on both of the two different items that he bought from you.
dhbookds
·1 year ago2 different listings...........what happened?
kensgiftshop
·1 year agoThey made a deal with one buyer, but another buyer bought it before the first buyer paid and they canceled the paid order.
albertabrightalberta
·1 year ago@kensgiftshop
Thank you for clarifying.
@richard_blunk
You messed up on this one and the buyer who paid first but got the cancellation is correct in being disappointed, upset and angry.
What you should have told buyer #2 (who was too late to buy) was that it's first come, first serve, the early bird gets the worm, he who hesitates is lost, etc.
I'm sorry but you earned the feedback.
sin-n-dex
·1 year agoYou need to clarify what you did to make two buyers think the item is theirs. Did you list it twice by mistake? Sell it on more than one site?
If I had a situation of an item being listed twice, I would award it to the buyer who paid first (even if the second buyer paid more), and tell the second buyer it already sold and was listed a second time in error, and give them the link to the item to see it sold before they purchased it. In that case the second buyer would probably be disappointed, but might not leave negative feedback over it.
eBay is designed that when you list an item and it sells, the person who bought it gets it. You would only run into the problem you had if you listed it more than once, or sold it on another site prior to it being purchased here.
C.
kensgiftshop
·1 year agoIf that buyer paid first, they get the item.
The deal you made with the other buyer is over when another buyer pays.
richard_blunk
OP1 year agoThanks. I know some answerings suggest I was either stupid or devious. In truth I was just unsure what to do and you provided the answer that let me send coin to right buyer without accusatory comment. Even so after selling & shipping to the correct person at his bid price, I still have to live with the negative feedback from him.
fern*wood
·1 year agoDid you reach out to him to explain you weren't sure of how to handle the situation, but hopefully have now made it right by him and then ask if he would be willing to revise? If so, you can send him the form if there is still time.
gurlcat
·1 year agoA major problem is how confusing you are when you write about your situation. This^ reply is another example of that. Before it seemed you CANCELLED that buyer's purchase. Now you're saying you sold it to him "at his bid price." -You didn't say this was an auction before. You said the other buyer made you an OFFER. And how did this other buyer make the purchase after you cancelled it before?
So don't be mad at people here when you don't make any sense. More to the point, don't be mad when people tell you what you did wrong .... because you made a decision first, then asked if it was the right decision AFTER.
It is absolutely still possible to get both of those negs removed, either by the buyer or by eBay. And we could tell you exactly what steps to take, but if you're just intent on thinking we're a bunch of jerks, figure it out for yourself.
sin-n-dex
·1 year agoIf you explain what was going on and that you thought you could hold the coin for someone else and didn't realize you were obligated to ship, and he gets the coin and he's happy with it, he might agree to revise. Maybe, maybe not... Not everyone's understanding. I would be understanding of someone with lower FB getting into this kind of a mess and my purchase ruining their custom lot plans for someone else, but I would still want my item if I'd paid for it.
C.