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Hello, I have been selling on eBay for about a year now. I have been growing slowly over the months selling electronics, Health & beauty products and tools. I noticed this past week I have had 0 sales and I thought it was just slow. I checked my messages today and seen that I received an mc011 restriction and all my listings have been removed. All they are asking for are invoices showing where I purchased the items from. I have invoices for all of my products since I source everything I sell from a liquidation services. But I don't understand how to go about sending everything and what is acceptable and what is not. I have read horror stories of other people being denied because the invoices were insufficient for some reason. Would a spread sheet type of invoice be sufficient?
buraaqs_hub
·1 year agoI ran into the same issue with bstock. Legit eBay spin off but apparently eBay doesn't recognize their invoices/information.
Unavailable member
·1 year ago@buraaqs_hub
Old thread from March 2023.
buraaqs_hub
·1 year agoYup, but still happening to sellers 2 years on and no recourse.
jameshen1
·1 year agoAnd the OP is naru so they were kicked off.
stainlessenginecovers
·3 years agoThat is a typical problem with sellers buying 'pallets' to re-sell; The items are NOT new, they are returns, recalls etc. and coming from a 'liquidator' and not from a 'distributor' which would detail items on the reciept (having 2 seperate pieces of paper will typically not suffice).
Those items are best sold locally after you've tested each one. I see them all the time at swap meets.
faraj07022021
OP3 years agoAbout 90% of the items I sell are new & sealed. I buy from a liquidator that sells very good products. Do you think if I combined the invoices and spread sheets into a pdf file would that be sufficient?
dryophelia
·3 years ago@faraj07022021
With the ongoing ‘illegitimate obtaining†of the types of items on offer, it will be an uphill battle to prove the validity of these items.
I am not familiar with retailers that liquidate current, factory sealed product. Certainly not in the quantities being offered in your recent history.
Your burden will be to prove the above scenario wrong.
faraj07022021
OP3 years agoYes shelf pull items or items that haven't been selling quick enough get liquidated. You don't find them very often and it takes me a long time to source those items but you can find them. Home Depot liquidations is a big one. My only issue is that the invoices them selfs don't have the items sold because some purchase I make have 200-300 items in them. So I receive a separate spread sheet manifest. But as others have stated they most likely won't accept 2 separate papers as an invoice.
mam98031
·3 years agoUnless someone else has been through this process, that would be a guess not a fact. But your idea of combining both on a PDF is an excellent idea IMHO.
monica-sells
·3 years ago@mam98031 ---- I agree...
example: If you paid 500.00 for a "liquidation box" (the "payment")
you received a "manifest" for the contents of that box... (the "manifest")
some IDENTIFYING numbers/codes/names have to be available that "connects" that manifest to THAT payment.
That would satisfy BOTH entities I eluded to in my previous post....
faraj07022021
OP3 years agoThe manifest has the my name, order number, SKU's, Model numbers, Name of product, Quantity & msrp. I guess I can add more info for the seller like address & phone number.
faraj07022021
OP3 years agoI honestly think that this would be the only option I have at this point. So far no one that has responded to my post has been through my situation. Combining everything into 1 lockable pdf file that shows each invoice and what manifest it belongs to is looking like my only option. Ill include as much information in each one and hopefully its sufficient.
stuff4divas
·3 years ago@faraj07022021
with the onset of stolen merchandise on the rise, eBay and other online platforms are being scrutinized to NOT allow stolen items to be sold thru their platforms.
some liquidators are known to sell stolen merchandise, so ebay is erring on the side of caution.
spreadsheets do not prove you made a legitimate purchase, anyone can make a spreadsheet with whatever they want on it, and even an invoice from the liquidator does not prove the items were not stolen, they just show u made the purchase thru them.
the liquidator would have to prove they purchased their items thru legit means with their own purchase invoice(s) and provide that to you, altho I doubt they will.
u r correct that if u don't provide acceptable proof of selling non-stolen merchandise, even tho u r not the one who (potentially) stole it, eBay will permanently ban you and anyone else in a similar position.
reach out to the liquidator and see if they will provide you their purchased invoice(s) for the items you bought.
faraj07022021
OP3 years agoI figured that was their concern. But I buy from liquidators like home depot who liquidates their own items on those sites. So when I make a purchase it is from home depot but through a liquidation website. The source of those items is not questionable. This is so frustrating! I just bought more items this week. But I will call them and see if they can send me something other than what I have online.
stuff4divas
·3 years ago@faraj07022021 explain the situation to them. home depot has had a lot of thievery, so they should understand eBay's position.
see here> https://www.foxbusiness.com/retail/former-home-depot-ceo-organized-retail-theft-epidemic-spreading-faster-covid
remember, even if u and home depot KNOW the items are not stolen, eBay does not know until it's proven to them
monica-sells
·3 years agoThis is going to come out wrong know matter how I gloss it over........
If you can't prove to ebay the source and breakdown (in other words, tying these 'spreadsheets to a payment to a legitimate liquidator') how in the world are you going to survive an audit?
The IRS will not accept these spread sheets (if they are what I think they are...just a list of "stuff", like a bill of lading) as "proof of purchase" for a COG expense.....
For your own good going forward, there needs to be a better paper trail....
faraj07022021
OP3 years agoI understand what you're getting at. As for paper trail All I have is what is given to me from the seller. The invoice with all the sellers info and a manifest with the invoice order number on it. The manifest I get is just a spread sheet with a list of all the items I purchased. I wish that the seller would have put everything into 1 file but I get why they can't. I sometimes buy a complete truck load with over 1,000 items in it. There's no way to put all that into 1 invoice. My thing is would the folks looking over my case understand that or even bother trying to understand what I am sending them.
stainlessenginecovers
·3 years agoSorry; you are buying from something other than a legit "liquidator". Home Depot doesn't 'liquidate' almost anything. If a model is replaced, the vendor gives them credit to 'destroy' or they put it on clearance.
I worked there for years as a 'vendor rep' which included Husky/Ryobi and I know how items are treated.
Looking at just random 2 of the items on your manifest, the items are both ACTIVE and EXCLUSIVE to HD, and not EVER sent to a 'liquidator'. Simply check these 2 items at random on HD website and they are available at both their stores and 'shipped' from their DC:
Husky 3/8" Electronic Torque
Ryobi 7 inch 4.8 Amp Tile Saw
Both model numbers shown on your 'manifest' are the same models still 'Active' and 'Exclusive' to HD.
mam98031
·3 years agoAs the others have said, you need to follow the instructions that Ebay gave to you. If you can't figure something out, then you will need to contact Ebay for further instructions.
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://www.ebay.com/help/contact_us?id=4002&st=10
faraj07022021
OP3 years agoI have tried contacting them via phone and got no where. I will try Facebook and twitter maybe they'll be better at helping me instead of giving me a generic response. My issue with my invoices are that they don't have listed on them the items purchased. They send me a separate manifest on a spreadsheet listing all items purchased. That's why im worried of sending those in along side the invoices.
mam98031
·3 years agoDoes the manifest have the suppliers name, logo and address on it. If so, send the invoice you get and the manifest that goes with it.
faraj07022021
OP3 years agoThe invoice does have all that info but not the manifest.
faraj07022021
OP3 years agoHere is a photo of the invoice.
monica-sells
·3 years ago"...Here is a photo of the invoice..."
That is not an invoice....
it is a shipping memorandum...
the online screenshot you show is more like an invoice
mam98031
·3 years agoI agree. It does not appear that the OP got a real invoice. But the info they have does tie together. The first pic has the logo and all the stuff that helps it to look legit, along with a tracking number and an order number.
The 2nd one is more like and invoice but does not reference the order number which would have been better, but I don't see it on there. It does however give the amounts which are important.
The 3rd pic does have the order number on it and the total of that manifest should match up with the 2nd pic which would further help to tie the three documents together.
Just my observations.
faraj07022021
OP3 years agoThe 2nd photo is just page 2 of the invoice. It is just a continuation of the first page. As for the manifest it just has the order number at the top. I am going to put all pages in a lockable pdf file and send it. I hope that the person who looks at my file can put everything together and not just see a bunch of numbers and deny me.
mam98031
·3 years agoDoes that order number and tracking number appear on the manifest?
faraj07022021
OP3 years agoJust the order number.
mam98031
·3 years agoI agree. There however does not appear to be an invoice number.
monica-sells
·3 years agoJust trying to help again....
"Something" has to tie these together.....
Does the manifest "Total" the items that are shown on Pic #1 (1,232 Units)
If THAT number is on that manifest...that might help tie it together......
The 'key' number is that HMD 37990 to appear on ANY payment remittance advice.
You need to think "simplicity" (like presenting to an individual that is following a designated script)
to point out the obvious in a not so obvious scenario
mam98031
·3 years agoThe Order Number ties them together.
faraj07022021
OP3 years agoslippinjimmy
·3 years agoNo it won't, they want ACTUAL invoices from your supplier that look like they are legitimate.
If there no instructions on how to upload the information in the notice?
faraj07022021
OP3 years agoThat was my concern. I have some paper receipts for some items that I have already sold but their asking for the items that I currently have listed. The invoices I get from my suppliers don't have listed what it I purchased. Instead they send me a separate manifest in a spreadsheet for all the items I purchased. Im going crazy trying to figure out what to do. As for uploading the invoices I have a link that they sent me but I don't want to send the wrong thing in and get denied.
Unavailable member
·3 years agoIf the message you received was in your eBay messages and it said to upload the invoices then that’s what you do.
Account Restrictions and Suspensions
faraj07022021
OP3 years agoThe actual invoices from my suppliers don't have the items on them. They send me a separate manifest in a spread sheet. That's why I'm worried about sending those in as I feel that they would not accept them. Idk if I can upload them here for someone to take look at them.
mam98031
·3 years agoThen just request a detailed invoice from your vendor. They should be able to supply you with one.
faraj07022021
OP3 years ago& here is what the manifest looks like.
monica-sells
·3 years agoYou need to tie that Order #HMD37990 manifest to that 21,856 invoice......
if that generated invoice had #HMD37990 on it anywhere that would probably
do it.....
That's all....someone, somewhere has to have that information for you......
as displayed, that 21K invoice would not even qualify as a valid expense for your tax return