MC011
I receive the message yesterday from ebay about mc 011, said i have risk with ebay ask me the tracking.
my shop selling mobile phone and laptop parts, i have over 1600 good feedback and rating over 99.6%
I think because i start selling IPHONE SCREEN PROTECTOR last fridaty, and set up the postage is "envelope without trakcing", so lead this happen ?
I am not going to selling this item, spent me over $3500 pomotion fee, but sales only $2500, and takes me a lot of time to package the envelope, now even have this trouble, who can tell me what i can do ?
My ebay ID: vickie_0226
24 comments
downunder-61
·3 years ago@vickie_0226 Try posting on your home board and also Help and Contact in Australia, none of the call back details will work for you.
https://www.ebay.com.au/
https://www.ebay.com.au/help/call_us?type=ContactUs&topicId=4000
https://www.facebook.com/eBay.com.au
https://twitter.com/ebayau
mam98031
·3 years agoYour FB is a mess. The first thing you need to learn is to STOP responding to FB left on your account. You are not doing yourself any favors in the way you respond. Your responses will do more damage than the actual FB left by the buyer.
If you were paying more in FVFs than you made in sales, then that alone is not sustainable and would make for a horrible business plan. And to have that much in promotional fees on $2500 worth of sales, you would have to be giving Ebay over 100% in fees, which isn't even possible on Ebay. So there is definitely something wrong with your numbers.
vickie_0226
OP3 years agoYes, i agree your point, if i can get back my account, i will never reply bad feedback anymore.
Do you there is another promotion kit called " advanced campaign type" ? Its set up key words, every click charge the money, not like the normal one, you have sales then pay the promition fee, this one even you dont have sale, you still need pay .
As they already delete my listing, i can't see the extraly amount, but i am sure even more then $3500, not less
mam98031
·3 years agoOh you can reply, you just need to do it professionally and without pointing fingers or calling your customer names.
Yes I'm aware of PLA. I personally would not use it and clearly if you are paying 72% in fees, you shouldn't use it either. You have a lot of issues to work through. Clearly PLA is not working for you.
Deleting your listings does NOT prevent you from seeing the fees being charged to your account. Just go to your Seller Hub, then the Payment Tab and look at your transactions.
You didn't answer the question. On what account did you have 300 sales in a day? I don't see it on this account for sure.
vickie_0226
OP3 years agoJust this account vickie_0226, its not actually 1 day sold 300 orders, i set up the promotion kit on last friday, until this monday, i got over 300 orders.
Because i set the one click is $3, so my listing into the top 1, i piad a lot of fee but have this trouble, hahahaha
fashunu4eeuh
·3 years agoHi @vickie_0226
Sorry you have run into some difficulty.
Looking at your feedback page, apparently you have had some quality control issues to deal with, among other concerns. Sadly, your responses to poor feedback ratings do not enhance your image.
Overall the picture it paints of your business is not a flattering one. (It is never a good idea to resort to name-calling of one’s unhappy buyers.)
But let’s see what can be done to help you. A few more details are needed. Can you provide the exact message eBay sent to you about the mc011? That’s the starting point.
vickie_0226
OP3 years agoYou mean the bad feedback from yesterday ?
I never swear any customer, if you selling on ebay you will deal with many different person, not everyone is good and kind for others, i am trying to solve all the issue with customer, but to this kind of person, i have no idea.
Here are the email from ebay:
Hello vickie_0226,
We restricted your account because we noticed activity that we believe is a risk to our community.
This restriction means the following:
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time.
- If you are a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below.
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
To help us remove the restriction on your account, you’ll need to:
- Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Learn how to track items you've sold: https://www.ebay.com.au/help/selling/posting-items/tracking-items-youve-sold?id=4088
- Resolve any outstanding issues with buyers through the eBay Resolution Centre: http://resolutioncentre.ebay.com.au.
More specific details are provided below.
Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review.
albertabrightalberta
·3 years agoHow many complaints have you received from buyers who didn't get their items? Whether they're lying or not, you have no way to prove that you shipped and that items were delivered without tracking.
What other sellers do is unrelated to your problems.
I'm not sure how you'll be able to provide the proof ebay is requiring for all the items you've sold.
And they also want you to resolve any other issues with buyers. Have you issued refunds for the items that buyers have filed claims of poor quality?
And did you really call a buyer on the phone after they left feedback? There may be instances in which a phone call can help offer resolution but to get frustrated and hang up on them isn't professional.
vickie_0226
OP3 years agountil now, all the item not received case is 0, before we may have 1-2 each month, but all of them have tracking, sometimes aupost left wrong place but all of them tracking shows arrived and solved.
i know its my account not realated to others, and i know suddenly sold over 300 orders may increased risk, but i am trusted seller, all of my orders, we take photo and sent out.
Until this monday, all of items sold out with tracking, and all the tracking showsa arrived,
yesterday i post out over 300 untracked envelope, i have the photo of all the envelope we sent.
All the return delivered, i have already refund or sent replacement, no issue now
I never call the customer, because i know that wont help me when the deal in trouble, the thing is: the buyer have a problem with screen, but he can't send by ebay message, so i say you can send to my number, i can check it, after that i ask him send back for replacement, but he reject, he doesn't want send the item back just want refund or replacement said waste his time.
all of our talk by ebay message, i think maybe he is angry, so said i am not good something.
You can check my feedback, i try to solve all the issue to keep my feedback is perfect
fashunu4eeuh
·3 years agoThank you for your reply, and the info from eBay. Well, this is a pickle. So eBay wants two main things. Proof of delivery for your Sold items, and for you to resolve any open cases from buyers.
Since eBay wants something you cannot supply, we will need to wait for another poster to chime in. I don’t know what to tell you beyond the possibility of having your buyers attest to delivery of the items you sold and they received.
As for unresolved cases, how many have been opened by your buyers? These would be Money Back Guarantee claims of either Item Not Received, or Not As Described. Have you refunded any buyers invoking this buyer protection?
eBay requires online viewable tracking (from an integrated carrier) showing delivery in order for a seller to prevail in an Item Not Received claim. Without tracking, you must refund if a buyer claims Item Not Received.
I would not sell anything on eBay without tracking for this very reason.( That advice is probably too-little-too-late for you, but those reading about your experience might find it helpful.)
A final thought, you wrote “I never swear any customer, if you selling on ebay you will deal with many different person…â€
I didn’t say you swore at a buyer, i said you were name-calling. You called one a liar and contemptible. Another a scammer. And a majority of your responses to unhappy customers were sarcastic. Such responses drive a wedge between a seller and buyer so that the shopper never returns to eBay. That hurts all sellers.
Future buyers see the responses to your buyers with issues are dismissive, defensive and blaming. Not conducive to a working relationship or helpful in getting things resolved. Prospective shoppers want to see how a seller handles a buyer who raises concerns. Best to treat all buyers with the utmost professionalism to guarantee the best outcomes.
I hope you are able to get your account reinstated. Best of luck to you.
vickie_0226
OP3 years agoUntil This monday, all of my orders come with tracking and shows arrived.
Yesterday have over 300 orders sent with untracked envelope, i can't offer proof of delivered, but i have take a photo about all the envelope.
Why i selling this item without tracking, because i all of others offer same postage without tracking, the trackings envelope is $5 more, the item i only sell $7.85, so no one will buy it
So i see other top seller doing samething, offer same postage, then i just followed, no one tell me its risk to ebay, i dont know it, if i know it i wont do that. To be hoenst, i spent over $3500 promotion fee only have $2500 sales, i still need pay 10.7% final value fee, and have this big trouble with account, its really bad idead to sell this item.
From now i dont have any open case, all of the the delivered return i have refunded or sent replacement.
No any open case about not received.
Yes no one tell me this kind of policy, and no one teach us, i was shocked when i receive this email mc011
I tried my best to solve all the issue, but there is still have 1-2 ppl not good, like that ppl you said, he damaged item but push to me, i already agreed refund, but he still left bad feedback, how can i do ?
I am nice to the people. not means people will do same.
But anywau i wont reply any feedback before, if i can get my account back
mam98031
·3 years agoYour account doesn't show you had that many sales? Why?
Since Ebay is requiring something you say you can not provide, while you don't want to talk to them, it is your only option to getting this worked out. If you want to get the restrictions on your account removed, you will have to talk with them.
Could the problem be this sudden influx of far more sales than you normally get? Because you sold items doesn't show anything close to what you are reporting here. Were those sales under a different account?
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://www.ebay.com/help/contact_us?id=4002&st=10
vickie_0226
OP3 years agoI don't know what you mean "Your account doesn't show you had that many sales? Why?"
You can check my page, there is
mam98031
·3 years agoI think you are missing my point. The account you are posting with does NOT show you had 300 sales yesterday. You stated in a previous post "Yesterday have over 300 orders sent with untracked envelope,...".
What happened to those sales. Were they under a different account?
Replying to the email is of little use. If you want to really get some help, then try what I suggested in my other post. Or you can sit back and just wait to see what happens. However it could take some time for things to work out, so be prepared. The only way to speed it up or try to speed it up is by communicating with Ebay.
vickie_0226
OP3 years agoAlso you can check these top 3 selling listing, everyone did same, they all use the untracked envelope, but why they can still selling ?
I am not blaming, just confused what's standard of this issue, but anyway if i can find my account back to normal, i won't selling this item with this postage, so annoying and so many trouble, i spent 2 days to package over 300 envelope, no profit even made the account restricted.
2x Tempered Glass Screen Protector For iPhone 14 13 12 11 Pro XS Max XR 8 7 Plus | eBay
2X Tempered Glass Screen Protector For iPhone 14 11 12 13 Pro Max X XS XR 8 PLUS | eBay
2x For iPhone 14 13 12 11 Pro XS Max XR 8 7 Plus Tempered Glass Screen Protector | eBay
fashunu4eeuh
·3 years ago@vickie_0226 The issue at stake here is not the tracking or lack of tracking. The issue is that your buyers are complaining of non-receipt, or lack of quality to a degree that your account went over the % allowed, and it got eBay’s attention.
In addition, it doesn’t matter what other sellers are doing or not doing. It is only your account that is at stake.
vickie_0226
OP3 years agoI will say again, From now, i don't have any open case about "not received", before i may have, but all the case i have tried to solve it with refund or replacement. And all of them not my mistake, because auspost sometimes send to wrong place, or left somewhere not safe.
And until now i only have 4 bad feedback,
1. about item faulty(quality problem)
2. item damaged
3. item damaged
I have 99.6% good feedback, there 99.5 99.4, i dont think i have any quality problem, right ?
4. item arrive damaged
mam98031
·3 years agoI'm not sure what you are looking at. But this account has 16 neutrals and 4 negatives.
vickie_0226
OP3 years agomam98031
·3 years agoYou are ignoring the fact that 16 buyers gave you a neutral FB. While that doesn't affect your FB percentage, it can very well affect your prospective buyers.