"Mark As Shipped"
Customer has confirmed receipt of order. Order is still showing not shipped. I have clicked on "Mark as shipped", but it does not resolve the issue. How do I resolve? Thanks all.
10 comments
Customer has confirmed receipt of order. Order is still showing not shipped. I have clicked on "Mark as shipped", but it does not resolve the issue. How do I resolve? Thanks all.
monica-sells
·3 years agoare you not able to edit/add a tracking number to the item in Awaiting Shipment? or if it's not there under "Paid & Shipped"?
One time, I marked as unshipped, added the tracking number again, and it cleared it up
(it did not do it immediately, it took a couple hours to display properly)
1tuna
·3 years agoI do not think I have ever marked a package as shipped
its just not gonna happen with me
if you enter the tracking number into the order details or space for the tracking number then you should be good to go
its not something to worry about either but I am sure it bugs you, it would bug me too
if you really want to make it go away then you can archive it
that will take it out of the ready to ship list
@earths-friend-books
earths-friend-books
OP3 years agoWow! I did not know that archiving would take it out of que. Will do, thanks a bunch
mr_lincoln
·3 years ago@earths-friend-books If you did not use tracking you are at risk and your funds could be on hold for 21 days or longer. If you used tracking what does the tracking history show? Delivered?
earths-friend-books
OP3 years agoTracking shows as delivered and customer confirms
mr_lincoln
·3 years ago@earths-friend-books Then there is no issue with the transaction itself ... try clearing your cookies, cache, browsing history - shut down and restart. Try a different browser ...
earths-friend-books
OP3 years agoOK. Will do. CHAT ASSISTANT just confirmed all is ok. Transcript received. Thank
mr_lincoln
·3 years ago@earths-friend-books Seller Hub has issues at times and updates on the pages can be slow at times. They currently have an issue with the Overview Page layout where they inadvertently dropped a line of information ... sort of like they forgot to turn a particular menu line back on after a recent site update. I posted this pic on the tech issue board and am waiting for them to restore the information ... What's missing is in the orange outlines on the bottom pic ... they'll figure it out ... eventually.
soh.maryl
·3 years agoAre you saying there is no tracking?
earths-friend-books
OP3 years agoTracking shows as shipped and customer confirms. I have marked as shipped, but it remains in my ready to ship list