Making "don't allow offers" your default selling preference

Is this not possible? I probably list something once a day or two and I swear it was my default for a long while, and just the last couple days I've had to start changing "allow offers" to "Don't allow offers".

red308gts

1240 View listings

Posted 1 year ago·Last reply 4 months ago

21 comments

kh-shawn

·4 months ago

0 View listings

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

sound_mixer_brian

·4 months ago

696 View listings

I have the opposite problem. I want to field offers from buyers but every listing has "no" offers clicked and I have to manually click accept offers. It used to be the other way around. strange that so many are having issues.

gurlcat

·4 months ago

1969 View listings

@sound_mixer_brian Start a new thread of your own because this one will be closed by moderators for being very old.

simply-the-best-for-you

·1 year ago

5922 View listings

@ittybitnot Thank you, I missed this one. I will.

wirkaholic

·1 year ago

9727 View listings

@simply-the-best-for-you @ittybitnot @az93 It has to be a bug in the programming due to them adding a new feature. After reading the pinned post about Offers, they say they are gonna take feedback. They should have at least let us comment on that thread so we could leave feedback. I actually went into the offer system and hit the feedback button to let them know what is going on. I would suggest everyone having issues do that so they know there is a problem. If they don't know they can't fix it. Maybe @kyle@ebay can pass on the word to them or let us know what our next steps are to get this resolved. When you have seasoned sellers having problems, You know there is a problem. There are way too many buttons in different places to turn off and on the offers. We should have only one and it should be on the Hub main page and a way to bulk edit them. Telling a buyer no sometimes makes people mad, but when they give a rediculous counter offer it's all you can do. I don't want someone coming back and buy something just to leave bad feedback. I strive to make buyers happy and still make a profit. I'm not a turn and burn store who doesn't care about customer satisfaction just to make a buck. Too many of those are ruining the Ebay experience. I hear it all the time from customers. We just need a simple fix from the programmers.

simply-the-best-for-you

·1 year ago

5922 View listings

@wirkaholic wrote:
@simply-the-best-for-you @ittybitnot @az93 It has to be a bug in the programming due to them adding a new feature. After reading the pinned post about Offers, they say they are gonna take feedback. They should have at least let us comment on that thread so we could leave feedback. I actually went into the offer system and hit the feedback button to let them know what is going on. I would suggest everyone having issues do that so they know there is a problem. If they don't know they can't fix it. Maybe @kyle@ebay can pass on the word to them or let us know what our next steps are to get this resolved. When you have seasoned sellers having problems, You know there is a problem. There are way too many buttons in different places to turn off and on the offers. We should have only one and it should be on the Hub main page and a way to bulk edit them. Telling a buyer no sometimes makes people mad, but when they give a rediculous counter offer it's all you can do. I don't want someone coming back and buy something just to leave bad feedback. I strive to make buyers happy and still make a profit. I'm not a turn and burn store who doesn't care about customer satisfaction just to make a buck. Too many of those are ruining the Ebay experience. I hear it all the time from customers. We just need a simple fix from the programmers.

@wirkaholic I'm not convinced it's a bug, it may be an intentional 'feature' (longtime former developer here) but I don't think it's related to the new feature b/c it pre-dates that by many MONTHS. This has been going on for me for probably 9 months now. Additionally, the new feature is related to Automated Offers, I don't use AO's & this has been happening to me. I won't rule it out, b/c that is also turned on, but that's not the biggest issue to me. But yeah, this issue very much pre-dates the new feature.

I just brought this thread to eBay's attention late on Friday. @kyle@ebay Just FYI I am working with someone on this, please reach out to me directly as I can't post it here, but hate to duplicate effort. I have let the person know about this thread.

FWIW, I disagree about only having 1 global option on the SH page as the ONLY option. I prefer to set them per item. There are some items I may be willing to accept counters on (old, stale items), while not being willing to accept them on most.

It's great to hit the link to give them Feedback! I know those do get read, as I've been contacted through them several times. But for me, this way pre-dates the new feature.

wirkaholic

·1 year ago

9727 View listings

@simply-the-best-for-you Sorry to take so long to respond...I had ballgames all weekend and a household full of my grandkids.

Just to make it clear, I never use automated offers and have offers turned off. I also had offers turned off on SIO's. I never copy anyone's listing becuase 90% of the time they are wrong. I make my own listings. I've never had a problem until the last couple weeks. That's when I seen the Ebay post and I put two and two together that it might have changed some settings.

Looking at some of the recent posts, I can see it's not just me and it's coming from seasoned sellers who know what to look for. That's why I think its in the new programing. I personally went from no counter offers to a bunch of them within a 2 week span.

It would be no big deal but there is no way to bulk edit these, so you have to go into each one and turn it off. Over 100 edits is tedious. I don't want to end the listings becuase that takes away from my monthly free listings.

If they could either put something in the bulk edit to fix them that would be great. If not create a button that those of us that don't want them can keep it off. I know there is one in the SIO'S and I initially had it turned off from the very beginning.

I will say I haven't had any offers or counter offers since I initially wrote in this thread. Quite puzzling to me.

We'll see how it does this week.

kyle@ebay

Admin1 year ago

Community Advisor0 View listings

@simply-the-best-for-you wrote:

@wirkaholic wrote:

@simply-the-best-for-you  @ittybitnot @az93 It has to be a bug in the programming due to them adding a new feature. After reading the pinned post about Offers, they say they are gonna take feedback. They should have at least let us comment on that thread so we could leave feedback. I actually went into the offer system and hit the feedback button to let them know what is going on. I would suggest everyone having issues do that so they know there is a problem. If they don't know they can't fix it. Maybe @kyle@ebay can pass on the word to them or let us know what our next steps are to get this resolved. When you have seasoned sellers having problems, You know there is a problem. There are way too many buttons in different places to turn off and on the offers. We should have only one and it should be on the Hub main page and a way to bulk edit them. Telling a buyer no sometimes makes people mad, but when they give a rediculous counter offer it's all you can do. I don't want someone coming back and buy something just to leave bad feedback. I strive to make buyers happy and still make a profit. I'm not a turn and burn store who doesn't care about customer satisfaction just to make a buck. Too many of those are ruining the Ebay experience. I hear it all the time from customers. We just need a simple fix from the programmers.

@wirkaholic I'm not convinced it's a bug, it may be an intentional 'feature' (longtime former developer here) but I don't think it's related to the new feature b/c it pre-dates that by many MONTHS. This has been going on for me for probably 9 months now. Additionally, the new feature is related to Automated Offers, I don't use AO's & this has been happening to me. I won't rule it out, b/c that is also turned on, but that's not the biggest issue to me. But yeah, this issue very much pre-dates the new feature.

I just brought this thread to eBay's attention late on Friday.  @kyle@ebay Just FYI I am working with someone on this, please reach out to me directly as I can't post it here, but hate to duplicate effort. I have let the person know about this thread.

FWIW, I disagree about only having 1 global option on the SH page as the ONLY option. I prefer to set them per item. There are some items I may be willing to accept counters on (old, stale items), while not being willing to accept them on most.

It's great to hit the link to give them Feedback! I know those do get read, as I've been contacted through them several times. But for me, this way pre-dates the new feature.

Hey @simply-the-best-for-you I didn't see this tag before I replied to the other one in the thread. But that's okay. It's not a concern about duplicating efforts. It's more like tag-team efforts to make sure the proper people are aware of the issue!

kyle@ebay

Admin1 year ago

Community Advisor0 View listings

@wirkaholic wrote:

@simply-the-best-for-you @ittybitnot @az93 It has to be a bug in the programming due to them adding a new feature. After reading the pinned post about Offers, they say they are gonna take feedback. They should have at least let us comment on that thread so we could leave feedback. I actually went into the offer system and hit the feedback button to let them know what is going on. I would suggest everyone having issues do that so they know there is a problem. If they don't know they can't fix it. Maybe @kyle@ebay can pass on the word to them or let us know what our next steps are to get this resolved. When you have seasoned sellers having problems, You know there is a problem. There are way too many buttons in different places to turn off and on the offers. We should have only one and it should be on the Hub main page and a way to bulk edit them. Telling a buyer no sometimes makes people mad, but when they give a rediculous counter offer it's all you can do. I don't want someone coming back and buy something just to leave bad feedback. I strive to make buyers happy and still make a profit. I'm not a turn and burn store who doesn't care about customer satisfaction just to make a buck. Too many of those are ruining the Ebay experience. I hear it all the time from customers. We just need a simple fix from the programmers.

Hey @wirkaholic, thanks for the tag. Your suggestion to provide feedback on the page is spot on.
The setting should be working how @jonathanbrightlight talked about it here. Essentially the setting should "stick" with whatever it was set to on the last listing. So please be sure to continue providing feedback through the page (or if you are on mobile, you can simply shake your phone to start a report).

simply-the-best-for-you

·1 year ago

5922 View listings

@red308gts @wirkaholic I have insight into this, but no answers as to how to fix it. I have had this problem for a long time, but only about once a month. In the last 2 weeks, it's suddenly happened 5 times.

So first off, when you send an SIO, there are 2 slider bars at the bottom of the SIO page. One for 'Send Automated Offer', the other for 'Allow Counteroffers'. Your choice should be sticky & in my experience IS sticky for long periods of time, until it inexplicably changes.

Now this is IMPORTANT, depending on a variety of factors, you may not even see those 2 options unless you scroll down, so you may not even know they're there. Some people see both options all on 1 screen w/o scrolling, others don't see either of them & some of us (me) only see one. Though I used to not see any. I'm sure that has to do with screen size & what you're using to view. BTW, I'm only talking about Desktop here.

So, normally you set those to off & forget them. Which is what I did from the beginning until about 9 months ago, when they would suddenly turn on about once a month. Once was on a Thurs night & my husband & I (both IT techies to the max) watched it change & then seconds later, watched it change back. It was wild!

The problem lies in why is it happening, but also, if you don't SEE the choices on your screen, you have NO idea that it happened. Until you start getting 20 Counteroffers a day & you don't allow them.

Initially it would only happen about once a month & I eventually went to check & saw that my settings had been changed to ALLOW, but I didn't change it. I would NEVER turn that on. I never have & I never will. Then in the last 2 weeks or so, it's started happening a LOT more often, 5 times in the last 2 weeks that I noticed. One thing that's slightly different is now I get a popup when it happens, but again, with that option not appearing on my screen, I sometimes miss the pop up, cuz I'm flying through my SIO's. I have not been able to ID why or when it happens.

Anyway, no fixes yet. To get around it, just turn your slider off until the next time, but I am in touch with eBay about this situation & hoping we'll see some improvements soon.

Also, if anyone else has been experiencing this, it would be helpful to know. Please drop a quick note in here.

ittybitnot

·1 year ago

18 View listings

Initially it would only happen about once a month & I eventually went to check & saw that my settings had been changed to ALLOW, but I didn't change it.

@simply-the-best-for-you

Do you suspect that eBay has started adding the "best offer" feature to listings all on their own? I know they used to do that 'to help the seller sell' even when the best offer feature was intentionally not selected.

eBay would put it on there anyway, and even if the seller revised the listing and removed it, eBay would put it back. It was a virtual game of "whack a mole", and why preferences for the make offer feature would subsequently be set to 'reject all offers submitted' that were at least one cent below the asking price.

Maybe it is starting again. Does it "stick" if you revise and remove it?

simply-the-best-for-you

·1 year ago

5922 View listings

@ittybitnot wrote:
Initially it would only happen about once a month & I eventually went to check & saw that my settings had been changed to ALLOW, but I didn't change it.

@simply-the-best-for-you

Do you suspect that eBay has started adding the "best offer" feature to listings all on their own? I know they used to do that 'to help the seller sell' even when the best offer feature was intentionally not selected.

eBay would put it on there anyway, and even if the seller revised the listing and removed it, eBay would put it back. It was a virtual game of "whack a mole", and why preferences for the make offer feature would subsequently be set to 'reject all offers submitted' that were at least one cent below the asking price.

Maybe it is starting again. Does it "stick" if you revise and remove it?

@ittybitnot No, I do remember what you're talking about, but this isn't the same thing. Best Offer is not on the listing at all. These are ONLY SIO's that I'm talking about. It's also not the same type of problem in that it is very random & occasional. Whereas that older 'problem' was happening on all or most listings & it was clearly eBay trying to 'help'. Thank you for the thought though.

Additionally, I don't think it's something eBay is doing intentionally b/c it's so random & intermittent. But that part I'm not positive about. I have a theory, but haven't been able to test it yet.

ittybitnot

·1 year ago

18 View listings

@simply-the-best-for-you

Thank you for your response. I did not realize that your problem was related to Seller Initiated Offers. The OP @red308gts seemed to be addressing the Best Offer feature in general.

In either case, do you ever use the "sell similar" feature to make a listing using another seller's listing (i.e. sell similar or sell one like this)? Others have reported in the past, if that method was used it would carry over other attributes from the listing used.

At the same time eBay announced a change/improvement/enhancement/ or whatever they are calling it to the SIO program. It is the thread pinned to the top of this forum that is read only. From my experience of 27 years of being here, the rolling out of 'something new' on eBay rarely goes smoothly, and often causes the malfunction of the things about the program that did work.

Please let us know if you find out anything or see other posts reporting the same or similar anomaly.

simply-the-best-for-you

·1 year ago

5922 View listings

@ittybitnot wrote:
@simply-the-best-for-you

Thank you for your response. I did not realize that your problem was related to Seller Initiated Offers. The OP @red308gts seemed to be addressing the Best Offer feature in general.

In either case, do you ever use the "sell similar" feature to make a listing using another seller's listing (i.e. sell similar or sell one like this)? Others have reported in the past, if that method was used it would carry over other attributes from the listing used.

At the same time eBay announced a change/improvement/enhancement/ or whatever they are calling it to the SIO program. It is the thread pinned to the top of this forum that is read only. From my experience of 27 years of being here, the rolling out of 'something new' on eBay rarely goes smoothly, and often causes the malfunction of the things about the program that did work.

Please let us know if you find out anything or see other posts reporting the same or similar anomaly.

@ittybitnot Yes, you probably saw my follow up post after you wrote this, I took another look at OP's wording & realized that they may simply be talking about BO's, I asked them to clarify. If they are, it's likely a case of just the default wherever/whenever they listed from. There are places & times that allowing BO is the default.

Thanks for your thoughts/ideas, but as for me personally, no I don't use Sell Similar & have never used another seller's listing to copy from. In fact, I don't even list using eBay. I def know what you mean about new updates not always going smoothly & I agree. I've been here since 96, so I've seen a lot, but in this case, I'm just saying that the problem I'm having started WAY before the recently announced upgrade/change, almost a year before, which is why I don't think they're related. As always, I could be wrong though ðŸ˜€

I will def post if I find out anything. The main challenge is that I cannot recreate the problem at will, which makes it very difficult to diagnose. As it stands now, I can tell eBay it's happening, but I can't show it to them ðŸ˜ž

ittybitnot

·1 year ago

18 View listings

@simply-the-best-for-you

You may wish to talk with these people:

https://community.ebay.com/t5/Selling/Seller-Initiated-Offers-Tech-Post/m-p/35028392#M2549297

az93

·1 year ago

12940 View listings

I have noticed when I relist something ebay sneaks in Buy Now and Make Offer. The ads actually say Buy Now for a ridiculously low price. You gotta hand it to ebay, they they don't miss a trick. Read every word before relisting.

wirkaholic

·1 year ago

9727 View listings

Glad you posted this. I came here to see If anyone else mentioned it. I've had a large amount of offers this week and I have No Offers enabled. After looking into everything, there is a setting inside the listing when you send a seller initiated offer. You have to manually turn that on to no counter offers. I did however get a couple offers on things that I never sent buyer an offer. It has me stumped. I hate how there is no way to bulk edit those to no offers or counter offers. You have to go into each listing and turn them off. It gets tedious so I'm doing them bit by bit. I noticed it didn't start until I seen the post that's posted at the top. Not sure if it's some bug or a new button that just appeared. I'll send out offers but I hate getting those offers or counter offers for crazy low amounts. I don't have time for it. We need a way to bulk edit or a button on the Hub to turn them off. You shouldn't have to spend days revising a hundred listings.

ittybitnot

·1 year ago

18 View listings

I did however get a couple offers on things that I never sent buyer an offer. It has me stumped.

@wirkaholic

When you SEND an offer there is a setting further down the page that is auto-checked by eBay to allow offers to be sent automatically. Miss it one time, and all subsequent listings will start sending offers on your behalf. There is a way via some dropdown in the seller hub to determine which listings have this enabled. Unfortunately I don't sell here anymore, so I can not tell you how to locate it.

jonathanbrightlight

·1 year ago

0 View listings

The listing form should remember the setting on the last listing you worked on. If the last one you created or revised had offers enabled, so will your next new one, or the other way around. At least that's how it's always worked for me.

red308gts

OP1 year ago

1240 View listings

I wish it would. I listed like 20 items yesterday and I every one of them had accept offers â€œonâ€. I had to select â€œdonâ€™t accept offersâ€ for every one. This is on the iOS eBay app on my iPhone.

simply-the-best-for-you

·1 year ago

5922 View listings

@red308gts wrote:
I wish it would. I listed like 20 items yesterday and I every one of them had accept offers â€œonâ€. I had to select â€œdonâ€™t accept offersâ€ for every one. This is on the iOS eBay app on my iPhone.

@red308gts To be clear, are you talking about turning on Seller Initatied Offers or are your referring to turning on Best Offer? Perhaps I misunderstood you due to the problem I am having. I thought you were referring to SIO's.

If you're simply referring to Best Offers BO's, which are totally different, ON can be the default depending on how you list. Some of the ways to list I think have BO's set to ON by default or at least did at one time & others don't, so you always have to be sure to check that field when listing.