Lost Authenticity Guaranty Item

Question

I  recently sold a luxury handbag on ebay and sent it to the authenticator on Oct 26. It was authenticated  on the 28th and the label was made on the 30th. There has been NO movement since then and the USPS is still waiting for the package. I called the authentication dept and they weren't helpful. The said they would check to see if the bag fell of the "belt".  My customer is being patient and I am updating her but now I am beginning to worry. Is it possible I  have to refun...

ten_o_nine · Accepted Answer

You are not responsible for refunding the customer if the item is lost while in eBay's possession. Once the item arrived at the authentication facility and was authenticated, your responsibility as the seller for shipping ends. eBay takes full responsibility for the item from that point forward, including the final shipment to the buyer. eBay Authenticity GuaranteeItems that display the Authenticity Guarantee badge in the listing are first shipped to an authenticator who inspects...