local pick-up | Selling | eBay Community

mmpurpleheartvet · 2023-01-15T04:15:37.818000Z

I keep having the problem of buyers purchasing large over-sized items that are listed specifically for local pick-up, expecting me to ship them, and then expecting me to refund them when they find out the cost of shipping is too high. I have done so many cancellations (and made wrong selection for reason of cancelling order, my mistake) it affected my seller performance and Ebay pulled my ability to use promoted listings.....How do I keep people from making these purchases? Even with big bold print, its like they don't even bother reading my listing or just ignore it as if it doesn't apply to them.

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