Listing Quality Report
Hi @devon@ebay . Hope you had a nice vacation. When you get caught up and get a response on the LQR, please post it here. The other thread you just responded to (link) was locked "due to age" even though it was only 7 mos old and the issue is ongoing, still unresolved, with no outdated info in the discussion.
For what it's worth, I see the LQR on my business account. I do not see the LQR on my lower volume personal account. Could that have anything to do with why some sellers can access the report and others cannot? Is eBay providing it only to sellers of a certain volume?
https://www.ebay.com/sh/performance
Tagging posters that were following the missing Listing Quality Report issue:
@mcdougle4248 @valueaddedresource
19 comments
theartofserver
·1 year agoI am also not able to find the listing quality report any longer...
geniestreasures
·1 year agoJust requested to have the report added back to my account, they told me they are only giving access to select sellers and there is no ETA if and when it would be brought back, if at all. So frustrating.
valueaddedresource
·1 year agoOut of curiosity, has anyone who was missing the LQR now gotten it back with the new Traffic reports update?
I've heard from one seller who had not had it for months that says it is now available to them since the Traffic page changed yesterday, just wondering if that is a fluke/coincidence or maybe a small silver lining to that update.
wastingtime101
OP1 year agoNo. My account that had it this whole time still has it. Checked an account that hasn't had it since earlier this year and it's still missing.
I don't think eBay has plans to restore it since they said they were looking to include the data within the hub at some point in the future and not necessarily pulled out into a separate report. 🤷
valueaddedresource
·1 year ago@wastingtime101 darn, but thanks for confirming!
geniestreasures
·1 year agoI've also had the report and then it disappeared. I've been added to tickets by some, told the report doesn't exist by others, and told "we are working on it " by yet others. Super frustrating. I've requested it back, and am hopeful to see it again. so from what I'm reading they are slowly adding it back to some users? OR are they changing it and bringing it back with a new name? I'd really love to know, that report really helped me refine my listings.
dhbookds
·2 years agoThanks @mcdougle4248 and @wastingtime101 appreciate the help......... "some" clarification is right.... ? lol
wastingtime101
OP2 years agoWell we know a lot more now than we did before. Devon couldn't get us an answer sooner because even the product team didn't know what they were going to do with the LQR. I'll even go as far as guessing it was Devon's continuous inquiries on sellers' behalf that the topic stayed relevant and in discussion with the product team.
Remember at the very beginning there was a notice on the seller performance page that the LQR was being retired?
So eBay brought it back in a limited capacity to a small number of sellers after all the complaints about it going away.
In my opinion, even though eBay didn't know what they were going to do, they could have been more transparent about why some sellers had access while others didn't, and told us they may not have any more info until 3rd or 4th quarter as to the future of the data. Would have reduced seller frustration levels to have some info as opposed to no info for 7+ mos.
dhbookds
·2 years agolastest reply to my last above post:
wastingtime101
OP2 years agoYeah, 3 different responses - not exactly clear what's happening.
dhbookds
·2 years ago@wastingtime101
I just posted this:
But have to leave......could you (anyone) check before the board closes.......and all the responses are lost
https://app.events.ringcentral.com/events/ebay-open-2024/expo/905030
mcdougle4248
·2 years ago@dhbookds
Here you go...
wastingtime101
OP2 years agoHere's the reply @dhbookds :
David Bernstein - eBay
Hi @D , so sorry for frustrating you. Lots of moving parts at eBay! I reached out to the team responsible for the listing quality report and learned that the current version is not being ramped to more sellers -- but if any sellers reach out and ask to get it, the team will add the feature for those sellers.
Starting sometime next year, key insights and recommendations (formerly in the listing quality report -- which is an Excel spreadsheet for those who don't know) will be shown directly on the Seller Hub active listings page as well as on the Performance Summary page. Again, sorry for the confusion.
Seems like we finally have some clarification on this.
dhbookds
·2 years ago@wastingtime101
here's another answer about it on the Seller Hub Performance Board: I did @Bernstein about it on the board where he posted the answer that Wastingtime quoted.
so right hand/left hand......confusion again........
wastingtime101
OP2 years agoUpdate from a rep at eBay Open today:
"We are working on restoring this to more sellers."
wastingtime101
OP2 years agoNew update from eBay Open:
David Bernstein, Product Manager, Seller Experience said, "As to the Product Quality Report, it's been available to a small number of sellers and rather than opening it up to more sellers, we are working on ways of providing the same info more directly in the places where you manage your active listings."
Hi @devon@ebay . You've been trying to get us answers on this for months. Maybe you can connect with David to find out why that's been so difficult, when he was easily able to provide a quick answer on the eBay Open Expo Booth Q&A after @dhbookds brought it up. There's obviously room here to improve the process within eBay, making your job less difficult and avoiding seller frustration for months on end over lack of information.
geniestreasures
·2 years agoI've been asking about the LQR for months. I keep getting added to a list for whatever the ticket they have open is. I don't think its related to the the sales volume, because a friend of mine and I both have the same store subscription and gross very close to the same amount monthly and she can still see it. I cannot.
mcdougle4248
·2 years ago@wastingtime101
Thanks for the tag! Following along...
valueaddedresource
·2 years agoThanks for the tag @wastingtime101 and for keeping the discussion going - agree the other thread should not have been locked as it is an ongoing issue for some sellers.
Your thoughts on business account vs personal account and/or going by sales volume were exactly what I thought might be happening when that other thread was started.
I would think if it is something straightforward like that, it shouldn't take 7 months for that information to be shared with the community team but sadly it wouldn't surprise me at this point.
Hopefully Devon can find something out soon.