Listing are not visible to general public Ebay customer support
I NEED SOMEONE FROM Ebay to contact me who isnt going to waste my time
Rhena helped me and then it was broke a few days later.
My listings are not showing LIKE other sellers im ready to go to news and legal with this issue PLEASE Someone from upper management contact me
20 comments
inhawaii
·3 years ago.... must have been that threat about going to the media that did it.
simply-the-best-for-you
·3 years agoOP is ending all their listings, that's why they're not showing now. I watched it happen. 1400, then 60 some, then 6, click on 1 of them & it says OP ended it.
dhbookds
·3 years agoListings all gone now.........says ended by seller....... I confirm I did see the time away notice......
krazzykats
·3 years agoMy view shows no listings for the OP. First I saw about 1400, then it dropped to 0. Did the OP end their listings?
simply-the-best-for-you
·3 years agoOk then, I guess I'm wasting my time too. Have a nice day.
p.s. There are a whole 3 Ebay employees who occasionally monitor the boards, if they are paged. No one from upper mgmt is calling you b/c you posted here. We see posts like this every day. Unless you're willing to tell us what you think is going on, no point in trying to help.
Signed a 27 year seller.
amybethshouse
·3 years agoWhen I click on listings from this post I see 39. When I click on your store from the feedback page ii see 679. When I click on all items from the feedback page is see 38.
I don’t know what that could mean but something is off.
Unavailable member
·3 years agoNothing is off ..instead of turning off the time away the OP ended all of their listings.
amybethshouse
·3 years agoThey must have been in the middle of deleting while I was looking. That does explain it!
Unavailable member
·3 years agoYour listings are in time away until July 16th. That may be why your listings aren’t showing in search. But when going to your store and items for sale they are seen.
diecastcurator
OP3 years agoIf someone from upper management does not resolve my issue and contact me within 72 hours Monday Im releasing recorded conversations from three days of calls with your first level of support and team leads telling me they verified issue and was addressing is and now today your team lead is telling me it normal.
My listings are not being shown like other sellers I dont want to talk to CS or Team Lead I need someone above these team to address this issue otherwise Im going to expose this issue on every social media platform including local and national news if they want the story cause something is not right here
I truly dont think ebay wants me to release what previous groups told me before today and then what im being told today told the the general public i assure you if this is happening to other sellers they will leave or seller else where like im ready to do after 23 years of selling on here
I sure hope this is seen by the right person cause this is about to go viral
mementomoria
·3 years agoCan you post here after you release this information so we can see and hear the conversations. Thanks
itsjustasprain
·3 years agoThey will not. Speaking of which - way back in 2019 you were in here wanting the 'direct phone extension for Ebays Legal department' :
'I would like to have a discussion with Legal department BEFORE I file Class Action Lawsuit'
'legal department extension please and thank you I DO NOT WANT TO TALK TO ANYONE FROM Customer Service this is going to be an official legal matter and I want to make sure both parties understand each other clearly before I file'
https://community.ebay.com/t5/Selling-Q-A/Not-sure-where-to-post-and-ask-questions/qaq-p/29481359
So whatever happened with that? Did you try just phoning their main number and asking for the Legal department? Who did you talk to and how did the lawsuit work out?
It is not going to go viral.
dhbookds
·3 years agoWhat do you mean exactly??? I see 1478 items.........both on "view seller" and your store home page.........
a_c_green
·3 years agoJust as another data point, when I click on the OP's View listings link above, I see 1,078 listings. (n.b. Not 1,478.)
diecastcurator
OP3 years agoim not talking about within my store people who follow see my listing cause they are already in my store. Or people I send out sale promos to get email and that business ig et cause again they come directly to my store but the general public using search and putting in bare minimum words for toys are not finding me but yet all other sellers are being shown in main search not store
diecastcurator
OP3 years agofor example if you goto main search and type Hot wheels 1,500,000 plus listings show and if you scroll thru them page by page i would expect to see mine where they fall meaning ending soonest, newly listed, highest lowest (mainly these 4 searches) they are not other sellers selling same thing same title and category are visible but not mine i've given ebay cs and tem leads examples and recorded each call and they verified problem now today sales are still non existent cause of this and they are telling me its not fixed one minute and then new team lead today is saying works as designed
CS has this all documented and so do i ...and they prior to today all told me its a problem and they are working on it....well now being told differently So maybe you need to learn about searches sorts and filters filters give you less records back from search its filters specific data sorts like highest lowest give you ALL the results in different order
Sorting: Sorting is the process of organizing data in a specific order, such as alphabetical or numerical order. Filtering: Filtering is the process of selecting certain data based on certain criteria, such as only selecting data that is above a certain number or date.
According to this person Ebay is filtering both ways so youre paying for a store and unless someone types in 2003 hot wheels shoebox green prefered they find me but if they put in "hot wheels" im not longer visible im not expecting to be 1st page im expecting for listing to be shown where it should be.....if i have listing ending in 10 mins i based on my sellers dashboard wouldnt you expect to be able to go to main search and type hot wheels ending soonest as sort and scroll thru mins and at 10 min mark see my listing well its not doing that but yet other hot wheels and toy sellers are being shown....so why not mine?
and this was before i put store on time away thats why cause i was wasting my time listin every day
diecastcurator
OP3 years agoGood news CS Team Lead called me and problem had nothing to do with time away, this problem was occurring beforehand.
Problem is being rectified and monitored
thank you for everyone's input
simply-the-best-for-you
·3 years agoI see over 1400 listings. They show just fine. But it says you have your Time Away set until July 16th. Perhaps you made some invisible via Time Away. IDK of how to do it for just some though.
Also, you are not talking to Ebay here. No one from upper mgmt is going to call you. We are just users like you, though some of us are extremely knowledable (moreso than the reps) & if you can explain more about why you think people can't see your listings AFTER YOU CHECK YOUR TIME AWAY settings, I'm sure someone here can help you. I'm headed out right now, but lotsa ppl here have been selling since the 90s.
diecastcurator
OP3 years agothey monitor boards and i have video and proof of listings it was before time away thats why its on time away wasting my time cause listing are not being shown
mam98031
·3 years agoYou are simply mistaken. You are expecting something from posting here that just is not going to happen.
Have you tried turning OFF your Time Away setting? Waiting for up to 24 hours for the site to reindex and see if all your listings then show up.
If you want to contact Ebay, below are your options as the Community is NOT one of them. We are all just members like you.
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://www.ebay.com/help/contact_us?id=4002&st=10
For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&redirectedFrom=4155