Lack of actual seller support on eBay | Selling

bidgrrl4412 · 2024-01-25T19:21:11.517000Z

I am an occasional seller and buyer on eBay since the mid-1980s. I am completely frustrated with the fact that we sellers have NO recourse to refuse to refund or accept returns on items damaged during shipment! That is not OUR fault! Although it's also not the buyer's fault, why should the seller be out their money? Why don't buyers have to file a complaint for refund from the shipper? I am to the point that I'm ready to find another selling platform, if anyone has good suggestions for me to use, please let me know! I am in the process of trying to clear out unwanted items (like most of us here, I suspect). I'm not running a business, just trying to safely get rid of unwanted items. Right now I'm trying to sell my personal collection of Magic The Gathering cards. I bought the collectors' edition back in about 1994, and they have been sitting in plastic sleeves in a binder in my storage unit for years. I'd forgotten I even still had them! When I began selling them individually, at first I had no issues. But sadly, I've had three buyers now who have been difficult, one of whom tried to claim I never sent the items (I had tracking to prove both shipment and delivery, so that was closed) and most recently, a buyer claiming the item arrived in condition not as shown in the listing photos. I believe that buyer is scamming; that they had a card that was already damaged, then bought mine to replace it, and now they want to return the damaged card to me so they get a free near-mint card! I am FUMING about this! I did file a complaint against them, and I've blocked them from buying from me in the future, but unfortunately now I have to EAT this cost and attempt to sell the returned damaged card! In truth, that card barely has any damage to it, there's a tiny bit of white abrasion on the edges of two of the corners, but that is NOT the condition it was in when I sent it! Now, there's NO recourse I have because there are no live CSRs for eBay anymore. And eBay will not allow us to post listings with verbiage about not accepting returns or refunds for shipping damage. This is completely unfair. So I am in the process of trying to find another platform on which to sell.

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Lack of actual seller support on eBay | Selling | eBay Community