Just caught A Customer making false claim of Non delivery
Posting this info to show other sellers how to completely confirm via USPS that packages were delivered to the recipients address. Customer started INR WHEN PACKAGE SHOWED delivered at person’s residence via USPS. We responded to the case with tracking showing delivered and a message to buyer that we are doing a courtesy case filed with USPS online to confirm GPS tracking of where this package ended up in case their was a chance of mis delivery. Postmaster contacted me no late than 1 hour after filing this case at the destination PO. HE did the GPS and it was shown to be delivered to recipients correct address. He also emailed me the results officially from his office to use to submit to ebay if this customer goes on to file a chargeback for item not received. If buyer files a chargeback after this for not described we can also note that buyer made a false claim with the USPS for item not received not that that means a lot with those but it shows the person was being dishonest from the get go. It’s usually an easy process just from the delivery scan showing delivered on here to win these but in the rare case that an item does get misdelivered you can always find out where these packages end up, for an insurance claim, and in the cases where they have lied about it. Solid proof.
toysaver
·2 years agoWhy aren't GPS results automatically part of the tracking? Seems it would save time and money.
vintagecraze50
OP2 years agoTHAT would be fantastic. Fed Ex takes actual pictures of where the package is. THAT IS fantastic.
dhbookds
·2 years agoI would not have automatically assumed customer was making a false claim........as your title indicates. Have had a number of instance where items are claimed not received but when I suggest they check with family members......the item is found. Perhaps some are "scammers", but I tend to believe most were just honest mistakes.
vintagecraze50
OP2 years agoCould be for sure, but we get real concerned when it’s a 400 solid gold bracelet.
toomuchstuffagain35
·2 years agoWhy is it never the cheapo stuff that goes MIA?
vintagecraze50
OP2 years agoMurphy’s Law I guess. Always insure these to the max just in case Murphy decided where the package will go.
12345jamesstamps
·2 years agoWouldn't this require a signature for accepting something of value?
And it would be a small package which would fit in a mailbox.
And I never heard a postmaster calling a customer back right away...maybe in a few days.
Postmasters are rather busy to talk to a customer in minutes on a phone.
Anything I receive of value I usually sign or delivery people or mailman rings my bell...which is USPS, FedEx, and UPS.
vintagecraze50
OP2 years agoWe go with signature tracking and insurance. Sometimes one or the other depending on the value. This one went with max insurance. If we start getting these cases more frequently we go full speed ahead on both. Costly though. We usually start the sig and max insurance out at 300 bucks. We got lazy with this one.
soh.maryl
·2 years agoSo you feel there is no possibility of, for instance, porch pirates?
Or that the package was actually delivered accidentally elsewhere by the courier?
Or that perhaps a family member took the package in, but forgot to tell the buyer where he put it?
And, if the buyer goes to the PO about this, they can determine where the package ended up, but they do not give the customer the actual address.
vintagecraze50
OP2 years agoGet this Mary, the Postmaster called the customer for me. I gave them her number and he called me back a few minutes after his call to her and she told him she got the package.
Unavailable member
·2 years agoAll you really needed to do was up load tracking into the case and that's all. You would win since tracking showed as delivered.
All that other detective work you did was unnecessary including having the post office call the buyer.
vintagecraze50
OP2 years agoNot really, The package COULD have been misdelivered. And every seller should strive for good customer service if they have the time to do this.
buyselljack2016
·2 years agoAnd just think................. if you had stated that in the original post it would have saved time for questions/speculation ðŸ˜
By the way. Good job at quashing the INR😊
vintagecraze50
OP2 years agoYep, we squashed it alright! LOL!!!
kensgiftshop
·2 years agoIt might have taken a little while for the buyer to find the package.
I had one a couple years ago that said it was delivered and couldn't find it.
Our mail carrier was pretty good and he would always hide the packages so no one could see them from the road.
The place he usually put them wasn't there any more, but there was an old cook stove on the porch and he stuck it inside there.
Didn't even think to check there until about an hour later.
vintagecraze50
OP2 years agoYes, that is a real possibility. The package was delivered per the tracking garage/other door. Hopefully they found their garage in the process.
soh.maryl
·2 years agoGlad to hear that. Good news for you.
vintagecraze50
OP2 years agoThere is NO doubt about where the package was delivered when they do the GPS scan. It is recorded in their database when the courier scans off the delivery. The GPS locates the whereabouts within a few ft of where it is dropped.
vintagecraze50
OP2 years agoRight, it does not matter if they can’t tell me or the customer the address where it was found at a different address GPS STYLE. BUT it allows then the insurance claim to be filed.
Unavailable member
·2 years agoWhy would you need to file an insurance claim since tracking shows delivered?
vintagecraze50
OP2 years agoCould have been misdelivered. GPS will tell ya that.
vintagecraze50
OP2 years agoA day after the case was file customer continues to claim did not get it on the case AFTER WE discussed talking with neighbors, contacted local PO, family friends, the dog if he ate it etc.
toomuchstuffagain35
·2 years agoNone of which are the seller's responsibility.