I've gotten some really nice customers this weekend... | Selling

sin-n-dex · 2023-02-19T03:39:07.752000Z

I read lots of "bad stuff" in the forum about buyers... here's an opposite take. Thursday night I packed up 14 orders with the intention of getting them to my shipper on Friday (that would facilitate delivery to USPS on Saturday). The shipper is only open Monday to Friday, and Monday this weekend is a holiday in Canada as well as it is in the US. After packing everyone's stuff, putting tracking in and marking it all shipped once I packed it, I get up Friday morning to see an inch of ice all over my car, lots of ice on the roads, the walkways, everywhere. I also heard my neighbour scraping his car for half an hour so he could go to work. Well on Friday I didn't have to go to work. In fact, I didn't have to go anywhere, except to the shipper with those 14 packages. I decided not to go out after the freezing rain (and my street does not get salted quickly, in fact, wasn't salted at all, the ice melted today). I broke my arm slipping on ice just like this a few years ago and it was majorly inconvenient in all regards, so that reinforced my choice not to go out. Friday night I send all 14 buyers a note to explain that their packages are ready to be posted on Thursday night, but when I got up Friday, we had a night of freezing rain and everything was ice covered. I stated I didn't think it was a good idea to go out on a day like that. Due to the holiday and shipper hours, I can't go out again until Tuesday (which means people will be trying to track their items and not know why it just says shipping label created). Since last night, ten buyers have messaged me nice things like to take my time and ship when I can, and they can wait a few extra days for their package, and to drive safe. Just random nice things to make me not feel so bad about not getting their stuff out. I do have ten days handling, but realistically I ship in 2 or 3 days (generally ship three times a week). When it's a long weekend, I try to get out on the Friday before. I did ship on Thursday, so my customers were all Thursday customers who purchased before I was packing that night. Anyway no one was mad, and several thanked me for the update on their package and explaining the delay. I've come to learn people get mad when they don't know what's going on and make assumptions. Well all I can say is I have a whole lot of really nice customers and I feel a lot better about avoiding the freezing rain on Friday. C.

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I've gotten some really nice customers this weekend... | Selling | eBay Community