Item was delivered to wrong address listed on shipping label
Hello,
I am trying to dispute a negative feedback from a customer that he states I had the package sent back to myself. The tracking information shows it was delivered to a PO Box in my city but their address is listed in Texas. Ive already filed a claim with USPS and just waiting for them to invested the situation. What else can i do in this situation to help resolve this?
3 comments
a_c_green
·2 years agoDuplicate thread with more details:
https://community.ebay.com/t5/Selling/USPS-delivered-to-wrong-address-and-negative-feedback-from-buyer/m-p/34140632#M2317873
dhbookds
·2 years agoBeen a number of instances reported where the seller's PO inadvertently scans in the package as delivered (instead of accepted) when it's dropped off at the PO. Have you checked the tracking on the USPS site to see if there is further tracking after the delivery note? if so, that's what happened.........and the package is on the way to the buyer.........
slati_2013
·2 years agoAre you saying the PO box was not the address given to you by eBay? If so, either a mistake by the USPS or the buyer asked his mail to be forwarded to the PO box. What you can do to speed this up is Google the zip code for the Post Office for that zip code and call them to ask what happened and why it was delivered to the PO box? At some point you should follow up on the negative feedback but not before you have investigated what happened and asked eBay to to remove the feedback.