Item sold to buyer in Mexico, Package was returned | Selling

ntxmax · 2025-09-18T18:00:50.243000Z

I had originally posted to reddit this: I am in the US. Sold a Monster High doll to a buyer in Mexico and it went through some processing center in Glendale Heights, IL. Was shipped to Mexico using EasyShip. Buyer contacted me a few days ago with a screenshot indicating the item was returned and wanted to know what it meant and also asking for an update. I replied Sunday that I didn't have any info and that the item hadn't been returned. Then, I think on Monday, it got returned by USPS from the Glendale Heights address. It was their label over mine, with their Glendale Heights address as the return address and mine as the delivery address.I checked on the EasyShip website and it said "Your shipment contains prohibited goods. You may request a return or it will be liquidated." in the tracking info. Ultimately, it was returned and was exactly the way I shipped it, other than the return label but I don't understand as a Monster High doll is not prohibited. What happens now? This was last week and they said to wait until I hear from eBay. I've heard talk eBay covers undelivered international shipments? Buyer filed a claim Monday 09/15 and I have to respond by tomorrow. This is what eBay wroteL This is what it says:"The buyer reported their item hasn't arrivedThe buyer requested a refund because their item hasnâ€™t arrived. If the buyer doesnâ€™t hear from you by Fri, Sep 19, they can ask us to step in and help. The buyer requested a refund because their item hasnâ€™t arrived. If the buyer doesnâ€™t hear from you by Fri, Sep 19, they can ask us to step in and help. Buyer's request The buyer requested a refund Buyer's message It seems that package was returned due to "issues found"; unfortunately, nor the seller nor me know what happened to the package, since it seems it didn't even make it outside the seller's country.It seems that package was returned due to "issues found"; unfortunately, nor the seller nor me know what happened to the package, since it seems it didn't even make it outside the seller's country." It then gives me three options:"Select how to respond Update tracking details for the buyerRefund the buyerSend the buyer a message" Is is NOT covered then? I checked the USPS restrictions for Mexico and it didn't indicate dolls were prohibited.

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Item sold to buyer in Mexico, Package was returned | Selling | eBay Community