Item sold for parts repair no returns - Why is item is defective even a return option?
I understand that if I buy a broken dell laptop and get an hp or soemthing else that is reason to return an otherwise non returnable item
however I sold a scrap computer in the repair section for $20.. this person opened a return stating... item is defective he cant get it working and its missing parts .. why would ebay even allow this if the item is in the junk computer section?
14 comments
tobaccocardyahoo
·2 years agoIf it is missing parts and you failed to identify the parts it is missing the buyer is not necessarily taking an unjustified position.
Nothing is AS IS anymore on Ebay unless you have clearly described what it is, and perhaps not even then.
For parts or repair is not an adequate description.
css2001
·2 years agoFor item Not As Described returns eBay will always side with the buyer. Even if you have a no returns policy and stated it was non-working and for parts or repair. You have to refund the buyer, your only option now is whether you want it returned or not prior to refunding.
cstpos
·2 years ago@awesome_electronics We sell quite a few items for parts. When a buyer purchases, I message them on ebay and ask them to confirm that they saw that the item is For Parts, Not Working, As Is, etc. If they provided a phone number on the sales record, I will call and ask them to confirm if they don't respond to the messages. Depending on the buyer's history, if they don't respond, I let them know I am going to cancel, and they can repurchase if they still want it.
When any buyer opens a Not as Described, I ask them what on our listing is different from what they received so we can correct our listing.
It is frustrating that people don't bother to read the listing. Sometimes, people have looked on many different sites from several different sellers, and they can get confused. I know that buyers are not required to respond to messages, but it gives them the opportunity to cancel if they ordered by mistake. If you are proactive in making sure they want a For Parts item, it save you and maybe them the cost of the shipping.
If you push, they might just intentionally damage the item. I always accept the return, then deduct the shipping cost. If they don't tell you what was Not as Described and the item you sent matched the pics and description in your listing, I think you can report them for filing a false INAD. Best of Luck!
monster-deals
·2 years agoIsn't that a lot of work just to sell junk?
awesome_electronics
OP2 years agoa lot of work .. and cancellation defects.. people are giving out advice that'll get you guys kicked off ebay
chapeau-noir
·2 years agoI sell "junk" - small appliances for repair (that are worth repairing and where parts can be found) but I don't go through all of that hassle with contacting and verification, etc., and I would never call them on the phone - I sell it elsewhere because stuff like this is happening because eBay has this dimwitted 'preview' now that pops up where you can purchase without even reading the description - it's causing problems. That kind of thing is for new with tags catalogers, not people selling on the secondary market.
albertabrightalberta
·2 years agoAlthough it doesn't seem right, the way ebay works is that if the buyer opens a NAD return request (even if the item is sold as "not working, for parts only," you have to either accept the return by paying return shipping after which you issue a full refund or you can refund their full payment without a return.
Those are the ONLY options.
And for a $20 item, I think the latter option (refund w/o return) is the one that makes more sense.
pcobra93
·2 years agoNo...you should ALWAYS require a return no matter the loss. It is the only way you have to make a scammer do some work. You may get a rock back....but at least they had to go through the effort.
ajs_coins_and_alchemy
·2 years agoI disagree.
If the cost of round trip shipping to/from buyer is MORE than the value of the item, it's a time to cut your losses and learn to never sell items like that. I won't sell anything that is of lower value than the cost of round trip shipping.
If you break even, then maybe force the return and buyer may never ship back and you keep sale money, but if you're taking a bath on return shipping and just going to sell the item again to recoup some loss but still end up in the red, its not worth it.
awesome_electronics
OP2 years agoUpdate i contacted ebay they closed the case and stated they are going to refund the buyer without me needing to do anything they said it wont count on my performance.
lakefor94
·2 years agoEBay will sometimes provide a refund to the buyer as a courtesy to the seller. I have heard here on different occasions it is one per year. Sort of like taking a mulligan.
Personally, I would have just refunded the $20 and wrote it off and saved the mulligan for something important.
I quit listing junk many years ago. Nothing but a hassle at times. Not worth the hits in Seller Metrics. If a computer is not fully operational and just needs a nuke and reload, I give it to this woman I know for free to sell at her flea. She can grab the $20.
If you look in your "Seller Metrics" tab under Performance, you will more than likely see a defect there for INAD. (Does not matter what the CS rep told you) Probably won't effect you at this time because you don't have enough transactions to qualify for peer reviews in the particular category that you listed.
Just something to keep an eye on moving forward.
pcobra93
·2 years agoIf you are claiming your taxes properly, it is a write off anyway. If you continue to just refund a scammer....guess what they will keep doing? I have learned over many years and seen many changes here on Ebay and their policies. They are not going to hold scammers (either sellers or buyers) accountable. It is up to YOU do do that withing the Ebay policies... requiring a return is the best course of action IMO.
ajs_coins_and_alchemy
·2 years agoYes, it's a tax write off. Tax write off does not mean you don't lose any money, it just means you lose less money.
If the total net loss is substantial, then it would be noble and honorable to serve the entire EBay community to attempt to thwart scammers and get back at them by making them work hard, but at the end of the day, you're running a business and you need to answer to yourself.
I have a PITA right now. Guy wanted to return because, ok well he's not the brightest bulb in the box, lets leave it at that. He made a big mistake, thought he was ripping me off and blamed me for his assumptions. Then begged me to accept return. Then continued to be a PITA for a week becase I had to hold his hand through the return. He didn't use a EBay return, he was doing it himself through the post office, he sounded like he could do it all by himself so I didn't stop him and turns out I walked into a week long headache.
I honestly was tempted to refund him, to get rid of him he was wasting so much of my time. I would lose $17 if I just refunded and let him keep, but it was worth it to not have to deal with the guy. He wasn't a scammer. He was incompetent. However, the ONLY reason I continued to make him return, was because how rude he had been to me over and over. If you're incompetent and nice, I'm your buddy and I'll help you.
inhawaii
·2 years agoI disagree with you also.
I weigh the 2 options and do whatever costs me less.
It's all about the $$$$$.