Item not received claims when items show delivered. | Selling

spreadlovelikefire · 2025-06-25T16:46:35.845000Z

I am a seasoned seller. Over the years I'll get waves of item not received claims, some are legit, some are not. This past week I've had 3 in a row and all 3 show delivered prior to them opening the claims and they were all shipped and delivered within the proper time frames. I, for the life of me, can not understand why eBay still counts these in the sellers service metrics. When a seller prints the shipping labels off of eBay and there is a delivery scan prior to a case being opened, it would be such a simple code to eliminate those from the metric count. I've gone back and forth with this for a while. I get it, they want to track them, however what can a seller change that would constitute this? The items have all arrived on time with delivery scans. It's weird to get 3 in a row within days of each other. All in different areas of the United States. I re-upload the tracking, even though eBay already has it as they were purchased on the platform. I wait the 3+ days, then they are closed in my favor and I get to keep the mark on my metric for the next 3 months as a reminder to keep doing everything right?

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Item not received claims when items show delivered. | Selling | eBay Community