Item hasn’t arrived
Hey you guys! I sold an item an i shipped it to the authentication team priority mail with signature, it was authenticated with no problem and they shipped it to the buyer, I can see that the package was delivered Monday the 12 before noon and Tuesday they open a case saying that they didn’t received the item, “says the item was delivered but unfortunately I do not have it says that it was left on the mailbox but like I mentioned it was not delivered in the mailboxâ€
is eBay going to stay with me because I did ship it to the Authenticator and they didn’t received it but when they shipped it to the buyer they didn’t get it.
5 comments
kibble-net
·8 months agoAt this point it's between the buyer and their mail carrier.
Have them contact USPS and provide them with the tracking. USPS will have the delivery location recorded with GPS coordinates.
Sometimes mail carriers mark parcels delivered before they actually are delivered. They are not supposed to do this. But it could also be the case that it was delivered to the wrong address. Whatever it is, USPS will get it sorted out.
Either way, Ebay will side with you 100% of the time here.
diam129
OP8 months agoThank you! Still waiting a response from eBay they are investigating
soh.maryl
·8 months agoWhat is eBay "investigating" exactly?
There is, per your message here, tracking that proves delivery.
diam129
OP8 months agoI know! It said reviewing the case and it’s been more than 3 days I’m scare that they are going to make me pay 😞 the other guys the ones that bought my item they are like a business they buy from people like me and then they resale
jonathanbrightlight
·8 months agoWith tracking showing that it was delivered, you're good. I always reply to the buyer with some suggestions about checking with anyone that lives with them or neighbors who might have received it, and contacting the post office (or whatever carrier it may have been). But you shouldn't have to refund, and the case will close in your favor since the tracking shows delivered.