Item doesn't match the listing payment dispute within return period | Selling

watermarginoutlet · 2025-03-14T23:53:26.690000Z

I sold a pre-owned printer with 30 days return policyWithin the return period the customer opened payment dispute saying item doesn't match the listingI responded that since it is within return period, the customer needs to return the item for refund. I cannot refund without a return.But in the end ebay sided in buyer's favor and I lose the the whole payment plus $20 dispute fee.It is unfair that the customer can get full money back without returning the item even when we accept return and the purchase is eligible for free return.How to successfully appeal this case? Thanks.

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