Item Delivered Dec 1; Today Jan 9th Buyer Reports it's Broken | Selling

emptycloset · 2023-01-09T22:38:27.258000Z

My buyer received their item on December 1, 2022, but did not open or review the item until today, January 9, 2023. The item was shipped via UPS. What recourse do I have? Is it likely UPS will honor a claim this late? I have not even asked buyer if they retained original packaging for the claim. Am I obligated to refund? The item was photographed in good condition for listing, but according to buyer it is now in pieces.

Discussions

Item Delivered Dec 1; Today Jan 9th Buyer Reports it's Broken | Selling | eBay Community