Item damaged through UPS
An item was damaged on delivery. I started a claim with UPS, they requested a letter from myself to issue refund to receiver. But how does it work through ebay? If UPS sends the refund directly to the buyer how would ebay know it was returned. what about the charges for the tax will those also be refunded through UPS for the full amount ? how can i speak to an ebay rep?
10 comments
bdmh-enterprises
·1 month ago · EditedBecause eBay is the account holder for UPS and FedEx labels bought through them, only the seller can file a claim successfully on them (normal shipments either party can file). Sellers must follow the instructions linked to here: https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3
So get the item returned (unless the buyer is keeping it), refund through the return request and file the claim as shown above.
chapeau-noir
·1 month agoUPS defaults everything to the shipper, not the recipient, as you're the one with the documentation.
mam98031
·1 month agoWHAT? UPS should NEVER be issuing a refund to your Buyer. They don't have the records to even know how much the buyer paid much less anything else. It is ALWAYS to the shipper. Besides, the only thing they would refund would be the shipping and maybe an insurance claim, which the shipper provides the information.
Once you get the refund from UPS for the insurance claim, then make sure your buyer is made whole. You can do that by going to the Order screen for the item. Click on the three vertical dots and a drop down menu will appear. Select Refund and follow the instructions on your screen.
OR you can have the buyer file an INR and you can refund from the claim.
stephenmorgan
·1 month agoUPS indicates that either the Shipper or the Receiver can start a claim.
kensgiftshop
·1 month agoYou refund the buyer.
If insurance pays off, it goes to you.
n5s9n-7
OP1 month agoThe thing is that the UPS rep told me that refunds go to receiver. is this right?
Is there anything on ebay dashboard that could detailed the process
stephenmorgan
·1 month agoI would let the payment go to the receiver if that is what UPS wants to do. Keep all documentation that shows payment was made to the receiver. If they pay less than the full amount the buyer paid you may owe the buyer a little refund.
kensgiftshop
·1 month agoThat would be a bad idea if the buyer files an INAD.
If UPS pays the buyer, Ebay would still have the seller refund the buyer.
kensgiftshop
·1 month agoNo, the insurance is for the shipper/seller.
adamcartwright
·1 month agoThat doesn't make sense.
Since when does a business refund anyone but the customer who contracted with them?