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Isn't Negative feedback supposed to be removed when buyer's abuse & break policies?
Buyer was trying to extort me. Left negative feedback admitting it.
I made a request to eBay to remove feedback. They removed the Buyer's extortion message but left the Negative (that was even worse). Buyer did not use profanity in their feedback or anything like that.
eBay's Decision:
"We reviewed your request and the buyer’s feedback content will be removed, but not their rating. The feedback content goes against our Seller performance and feedback policy and our Seller protections policy, however there was no violation found in the rating. Please know that this won’t affect your seller performance. We know how important your reputation is as a seller and appreciate your understanding as we work to keep our marketplace fair."
So, if a buyer extort a seller, they get to leave negative feedback when we don't do something they want, even if it violates eBay's policies? That doesn't seem right and I don't know if I can/should contact eBay to dispute this outcome.
I just had another buyer try to extort me, reporting an issue 45 days after receiving item, refused to send images, and wanted it shipped to different name and address (that was a drop ship warehouse).
Do we have any way to get Negative feedback removed (the rating, not content)? So far, my initial requests to remove are denied (doesn't seem like they look into it very hard). Can the decision be appealed? If so, how?
Update: FILED AN APPEAL Feb. 1st, 2024
Are they passive aggressive or just don't read the issue?
The negative rating is still there... it amazes me how CS seems so thrilled that the comment was removed (that made the buyer look crazy and removing the comment content didn't help us one bit).
kh-tuna
·7 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
bbcardzman
·7 months agoYes they will but you might have to have them call you back a few times until you get someone who will/can actually do something. Most service reps just tell you whatever you want to hear so they get you off the phone and nothing will ever be done.
abb-5071
·7 months agoUnfortunately, this is how eBay currently handles feedback. They treat the rating and comment separately. Even if a buyer violates policy (extortion, threats, etc.), eBay often removes only the comment but keeps the negative rating unless the rating itself clearly breaks a rule.
It’s frustrating, but common. Appeals sometimes work, especially via live chat or phone, and asking for review under Feedback Abuse / Extortion with escalation to a supervisor. Otherwise, the only option left is replying professionally to the feedback and moving on.
rossat0
·2 years agoThis is a systemic issue with eBay, and I am experiencing a similar situation. This particular buyer issued two negative feedback and one was deleted because he clearly violated eBay policy by asking me for a discount Not included on my listing . He also threatened me with a negative feedback. The second one, eBay failed to remove deals with a request from the BUYER to CANCEL the purchase, because he thought he was paying his offered price. eBay deleted his comments because of the language used however, they did not change the score. I contacted eBay several times for clarification to no avail. eBay customer service kept sending "good news" messages regarding feedback removal. Initially, I thought that the feedback removal included updating the score. I did found out from a customer service rep that they are no longer handling feedback removal, and there's another department that handles this. Well, this department refuses to communicate with me and provide me with an explanation. They are also are not doing their job. If there were doing their job they will see that this was a cancellation initiated by the buyer. This buyer insisted that I sent him an offer for $35.00 when in fact the proof he provided was an expiration notice from eBay. I've provided eBay proof and excerpts from the correspondence between the buyer and me, and yet, I am getting nowhere. This buyer has been with eBay since 2006, and he definitive knew that the offer did not come from me. Common sense tells me that if he managed to pay an amount greater than his offered price that I DID NOT send him an offer for $35. After carefully reading his messages I've came to the conclusion that he was clearly playing with me and testing my patience. This buyer used comments for example "I enjoyed the banter...." He clearly knew what he was doing. I've been with eBay for nine years and I stopped all my sales and I am planning on closing my account as soon as I find another e-commerce replacement. I never have a negative feedback and I am not taking this one too well.
My recommendation is to continue exchanging our user experiencing and complaining to eBay. I suspect that this particular function, score removal and update, is handled automatically with the aid of AI or filters and that's the reason why they can't change it. Good luck
arraus
OP2 years agoThis year, Ebay CS is consistently saying they will only remove feedback, like this IF
It's listed in Feedback Removal Policy AND
Buyer has to actually threaten seller to leave negative feedback in messages
It doesn't matter if Buyer does it as a result of not getting something ridiculous they were denied OR if their threat IS IN their feedback content (i.e. If buyer writes "I asked Seller to refund me and let me keep item because I'm broke. They refused, so I'm leaving this negative feedback for them"). That is being treated as fine feedback by eBay CS, and not Buyer Abuse.
Ebay IS NOT removing feedback, as it's stated in the Seller Protections Policy:
 
I submit Abuse claims, but haven't seen a single feedback be removed.
"Demands" should include written "requests" that result in negative feedback from a Buyer... just because seller didn't agree to give more than what listing "orginally offered" (like a remorse return on a No Return policy listing).
eBay CS is now only enforcing the
Seller performance and feedback policy.
Protections for Sellers is being ignored.
mam98031
·2 years agoYou aren't seeing them get removed because they aren't abusing the FB system. The clause you are hanging your hat on does NOT apply to the FB you want removed.
Your buyer was willing to return the item to you at their expense and you would not allow them to do that. It is highly likely that if you had told the buyer to file a Request for Return, it would have been a properly filed Buyer's Remorse claim. They would have paid the return shipping. You would get your product back so you could resell it, you would have gotten your FVFs refunded and likely you would not have gotten the negative FB.
The buyer did NOT "abuse" the FB system. They didn't "demand" anything, they just wanted to return the item.
"... just because seller didn't agree to give more than what listing "orginally offered" (like a remorse return on a No Return policy listing)." That was NOT something that falls under the policy you seem to think it does. They did NOT request something that was NOT offered in the original listing. That is reserved for your actual item being sold, not your TOS [terms of sale].
You just have some serious misunderstandings about what a No Return policy actually means. Hopefully my previous posts will help you get a better understanding.
arraus
OP2 years ago@mam98031
I just read your post. Yes, I guess I must be misunderstanding what the No Return policy actually means, by your response. Maybe you can tell me what's wrong here...
My understanding of the eBay "No Returns" policy is there are no returns allowed unless there is a SNAD (which wasn't what the buyer claimed ever). There is different return policy option for "Returns up to 14/30 days, buyer pays shipping" but that is not the same as "No Return" policy.
Had Buyer filed a Return Request, it would've been denied (and eBay would've supported Seller on that because it was a No Returns listing).
Am I misunderstanding that?
As far as FB protections for return policy... eBay specifically cites an example that talks about a buyer demanding something not in the Return Policy:
https://www.ebay.com/help/policies/feedback-policies/feedback-extortion-policy?id=4230
I don't think I'm making mental gymnastics to say it's non-sense that eBay doesn't remove feedback from a buyer who is using FB for extortion (buyer would gladly revise their feedback if I gave in and went against the TOS "No Return Policy" and accepted their return) because we refused to give them something not promised in the sale.
Buyer didn't come out and clearly threaten to leave negative feedback. But, they said they thought it was unfair, even though they admitted understanding the Policy, and then left negative feedback, hoping we would concede. That is extortion, all the same.
RETURN POLICY is absolutely part of the deal. You correctly called it part of the Terms of Sale (TOS). A buyer asking for the Return Policy terms to be changed after the sale IS asking for something different than what was in original listing.
What part am I misunderstanding?
sumsum70
·2 years agoYou aren't misunderstanding anything. eBay expects sellers to follow a set of rules, but eBay and buyers don't.
"Our feedback system plays an important role...we're committed to making sure it isn't misused"
There is one of the biggest examples of hypocrisy on eBay. Some sellers get their negs removed on a regular basis whether they are deserved or not. This is a fact. I triple dog dare any eBay employee to reply to this post that it is not true.
mam98031
·2 years agoIn this particular case, that is not true. The buyer did not extort the seller. By the seller's own admission, the buyer did not threaten to leave negative FB if the seller didn't do what they wanted.
What we do not know is HOW the seller dealt with the buyer. How did they speak to them?
" Some sellers get their negs removed on a regular basis whether they are deserved or not." You are correct on this. Some of the larger sellers got this perk. A certain number removed each month or quarter, IDK which. However that perk was taken away a few months ago.
arraus
OP2 years ago@mam98031
Some of the
Mam, how did you learn that larger sellers had the perk and it was taken away a few months ago? Where did you find that out?
mam98031
·2 years agoOh dang, that is a good question. It was another thread, but I don't remember which one. Ebay did some changes late last year on feedback removal. [don't get excited, your FB would not have qualified even before the changes] I'm sorry I can't give you more info as I understand why you would want it.
ckimodog
·2 years ago@profitweb
Hi Kim
So sorry for your situation. There are just more and more glitches on this site daily, only because instead of having actual human beings running it, we have bots & AI. Those options for running a big business still have a lot to be desired in my opinion. Too many mistakes and dings that are undeserved. I guess this is the way it is now. Since the beginning of the year these short comings have been increasingly more and more. It concerns me to say the least.
All I can say is for the few negatives you have, look how many more customers are singing your praises as a seller. Hang on to that fact. The others will disappear with time.
Happy Selling
arraus
OP2 years ago@ckimodog
Thank you for reminding me to focus on the good customers, which far outweigh the bad, instead of those who want unreasonable things at the low price they pay & can't bother to even read listing.
I do hope eBay does better at backing up sellers fairly using No Return terms in the future (or just remove the No Returns option altogether so we can hike prices). Maybe they'll listen one day.
You keep your head up too! Thank you for making my day brighter.
mam98031
·2 years ago@profitweb
I explained all the different return policy you could have on Ebay in detail in this post.
https://community.ebay.com/t5/Selling/Isn-t-Negative-feedback-supposed-to-be-removed-when-buyer-s/m-p/34283190#M2353913
There is nothing in any policy that says a buyer can not file for a return if the seller has a No Return Policy. Buyers can open a Return Request any time they have the need and no matter what the return policy is adopted by the seller.
As previously explained, IF the buyer files a proper Buyer Remorse return request on a seller that has a No Return policy, the seller can CHOOSE to process it or deny it.
You are reading the buyer's FB left on your account as "extortion" but it isn't. I respect it is your opinion and it is how it made you feel, but it isn't. What your buyer stated was their experience with you. They found you to be "rigid" and "unwilling to negotiate". That is their opinion and it apparently is how you made them feel.
I'm not judging you in any way, maybe how you responded to the buyer was totally professional, IDK. But it does appear that something in the way you approached this with them really upset them.
Did the buyer send you and email that said if you don't allow them to return the item they would post a negative FB on your account? That is what it would take to prove extortion.
The buyer said in the FB they left that they would pay for shipping charges. So that last highlighted statement doesn't apply either. Now they did word it badly in the FB, but it still says they would have paid return shipping.
You have every right to view this in any manner that works for you. This was a simple issue that was turned into a big issue. It wasn't necessary, but you wanted to stand on your Return policy and what you felt it meant. Which is your right. But in doing so you need to accept the consequences.
Similar to the other negs you have. There is a common complaint on how you deal with them. All of which is your right, but then you shouldn't be surprised when they reiterate that in the FB they leave.
"What part am I misunderstanding?" IMHO good customer service. I realize you won't agree with me about that, but you asked, I answered.
arraus
OP2 years agohttps://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345#:~:text=Abusive%20buying%20activity,to%20request%20returns%20on%20eBay.
Ebay allows sellers to have "No Return" policy (as you have stated).
There are plenty of sales, both in and out of Ebay, that have "All Sales Final". Usually with rock-bottom prices, like we have. That's not bad customer service. That's the deal. We always allow returns if Not as Described though (that's the service we promise).
You're saying our customer service is bad for not going against eBay's stated Terms of Service (TOS)? Think about that.
mam98031
·2 years agoLook, you and I don't agree, there really should be no problem in that. We don't all see things the same way. It is the nature of being human.
Your buyer did not "demand" you do anything. Buyers have the right to file for a REquest for Return, no matter what a seller's return policy is and for whatever reason they may choose. They have this right.
You as the seller have certain rights too and as has been repeatedly explained if the Request for Return was a properly filed Buyer's Remorse Return Request, you could choose to process it or deny it.
You have already said in previous posts that the byer did NOT make any "demands" in an email to you, which is what the last statement in the highlighted policy states.
Sellers can try to do "all sales final" on Ebay, but it is rarely something Ebay will actually allow and we are only talking about Ebay, not any other site.
I did NOT say your customer service was "bad for not going against eBay's stated Terms of Service (TOS)". I said nothing even similar to that. You do tend to read what you want to read instead of what is actually written, or at least you have in our conversations. What I said was that "Similar to the other negs you have. There is a common complaint on how you deal with them."
You have a good thriving business. That is something to be very proud of. That takes hard work.
arraus
OP2 years agoYour post above about my bad "customer service"... written as:
ME: "What part am I misunderstanding?"
YOU: "IMHO good customer service"
Then you accuse me of making that up... you never said it?!
Also, all day long this is specifically called out by eBay, promising they will remove negative feedback from a Buyer if they leave it after demanding something "not included in original listing".
That should definitely include what's in the listing's Terms of Service, like NO RETURNS unless they're covered under eBay's 30 Day Guarantee. This wasn't.
Here it is again:
mam98031
·2 years agoIf you have an email from your buyer that DEMANDS you allow them to return the item, then just contact Ebay and get the FB removed under that policy you are quoting above, it is as simple as that.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
arraus
OP2 years agoHappened again... even worse this time.
eBay won't remove this.
Buyer never contacted me before it was shipped, or even received. They messaged later, in response to a Thank you message I sent. They said the wouldn't leave us Positive feedback because we don't accept returns... then I confirmed we do not & they left Negative feedback.
Here is the listing (we couldn't be more clear about what we were selling & our Return Policy): https://www.ebay.com/itm/256073751225
She said she ordered by mistake and didn't need it.
I even contacted "eBay for Business" and they said only way is for me to "work it out with the buyer" and get the buyer to remove negative feedback (i.e. give them whatever they want, even if I have to break policy).
Really? No. This Seller Protection policy and feedback removal doesn't seem to known/recognized by any eBay Support Agent or enforced.
mam98031
·2 years agoI can completely understand why you are upset I can also understand where the buyer is coming from as well. It also seems your buyers don't know their rights with sellers that have a no return policy.
With a no return policy, if a buyer files a proper Buyer's Remorse return, the seller can choose to either process the claim or deny it.
The same is NOT true if the buyer files an INAD, the seller would have to process that claim just like any other seller with any other type of return policy.
There are many buyers that don't know this. Which you may have been able to avoid those 4 negs if you had of informed your buyers to file a Request for REturn due to their issues with the purchase.
Specifically the one you quote above [2 others posted after this one] IMHO there is no breach of any Ebay policy within what they said. You could have completely avoided this by instructing them to file for a Return Request. There reason for wanting to return it was a Buyer Remorse reason. It is likely this buyer would have selected the appropriate reason for the return request so it would have been a Buyer's Remorse reason. Then you could decide to deny the claim or process it. Either way, that would have protected your FB.
I don't see where they buyer "demanded a change to what you originally offer", or are you considering your return policy being the change they wanted? That is not something that would fall under this part of the policy. Same with the last statement you highlighted above.
You hold your return policy in too high of an esteem. Ebay requires ALL sellers to have a return policy that meets or exceeds the MBG. You are not an exception to that.
Your response to this FB likely did a bit more harm for you with potential buyers that come in and see the FB and comments.
As for the most current neg you got. This neg would likely of been avoided to by just telling the buyer to file for a Request for Return. FYI to file for a Request for REturn, buyers now have to submit at least one Pic.
While I would agree that if the buyer was having you ship to a different address than was on the original purchase, that would have been a problem for me too. But in general, shipping to a Freight Forwarding [not drop shipper as you said in your FB response] is typically not an issue.
If you had told them to file for a Request for Return, that would have resolved the issue without having the hard feelings and negative FB.
You really need to study the subject of what a No Return Policy actually means on Ebay as you are not applying it correctly and it is getting you into more and more trouble.
mam98031
·2 years agoThe return policies options are as follows.
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
rugerskick
·2 years agoIt is supposed to be removed, yes.
However ebay ignores its own rules about this if it can be perceived negatively by a buyer.
They always enforce the policy rules on feedback on sellers and of course, sellers can't leave honest fb because sellers cannot leave neutrals or negatives. Ebay doesn't care about negative seller experiences and allowing sellers to show that in their feedback on a transaction. See because buyers would complain about honest neutral and negative fb, and other sellers would take notice and some might even decide to block such a buyer to avoid a nightmare order from that person. Can't let the word get out about nightmare buyers and scammers though to other sellers however. If ebay actually got rid of these problem buyers like it gets rid of problem sellers, it would be less of a problem, but they don't. If they did, leaving honest buyer fb would be permitted.
monster-deals
·2 years agoI have zero cinfidence in ebay's new feedback removal policy.
I have almost no confidence when policy is updated that ebay is doing the right thing.
It always seems as if ebay is more concerned with removing any and all employee engagement to make the site as automated as possible without regard to the integrity of the company. They seem perfectly happy to squeeze pennies for shareholders at sellers expense. They should be concerned with growing ebay instead of making sure to continually enrage and alienate sellers.
mam98031
·2 years agoIt is hard to recover a working relationship with your buyer once you say something that insults them or upsets them. It is a tight rope sellers walk in order to try and get buyers to work with them. When a buyer feels they have been wronged and the seller doesn't see it that way, it can get a bit dicey. But if we want that buyer to work with us we sometimes need to take a step back and use our communications carefully.
Some buyers and sellers can make this very challenging.
sumsum70
·2 years agoThat sounds like the output from one of eBay's chatbots that recently replaced 1000 human workers.
Speaking for myself and probably a lot of other sellers, if I have a buyer that feels wronged and I don't see it that way, there is no working relationship to recover. Most sellers already put up with a lot more nonsense than they should have to and bend over backwards to coddle eBay buyers. Once a transaction reaches the point of no return, I'm going to say whatever I want. Anybody offended by my side of things is someone I don't want as a customer anyway.
mam98031
·2 years agoWhy is that? Because you don't agree so mud slinging must be in order ??
You know it is OK not to agree with me or any other poster. We all have different points of view. However it is unnecessary to try and insult others just because you don't agree. It is senseless and useless as well as it says much more about you than the other person you want to sling mud at.
And I would disagree with you. I have many times over the years had a buyer initially send me a message that was quite rude or insulting or both. I have also been very successful in using my words to turn the situation around and resolve the buyer's issue.
You have every right to run your little business as you see fit as do I and every other seller out there. We don't have to agree.
sumsum70
·2 years agoIt is no mud slinging or attempt to insult. I don't know you, so I have no objective to insult or not insult you. But if you read your paragraph that I replied to and ignore that it is authored by any specific poster on this forum - sounds exactly like something an eBay bot would say.
mam98031
·2 years agoReally, you always approach people you don't agree with by saying "That sounds like the output from one of eBay's chatbots that recently replaced 1000 human workers." I don't buy it.
sumsum70
·2 years agoIf that is what is sounded like, yes. Maybe ask some other folks if they think that specific paragraph sounds like a chatbot, then you can rule me out as biased.
mam98031
·2 years agoI have no need or desire to try and defend my post. It was my point of view then and it is my point of view now. Whether or not you agree with it doesn't change anything I said.
chargersbaseball
·2 years agoI just had a buyer purchase a new item, open it, opened case, returned it with the important new part missing. Called ebay and they ruled case in my favor since the guy stole my item. Buyer left neg fb. Of course I asked for removal. Yet again, they said no. So what do they do in their big office all day long if they are not removing FB that obviously should be? The insanity behind this new FB removal is beyond my understanding and is destroying small business's. Wake up ebay because if this keeps up, you won't have any sellers left to fill your pockets with the almighty dollar!
ekmadonna
·2 years agoA well known EBAY seller and Youtuber just did a Video on this exact same problem the other day. Shipped a pair of Sneakers to EBAY Authenticators within his 24 hr handling time. Authenticators took forever to send the sneakers to buyer. Buyer left him a negative feedback because of the time it took to arrive. EBAY refused to remove the Negative feedback! Again Not Fair and Not Right!
p0l30vatel
·2 years ago"destroying small business's" -BINGO! This is exactly what's happening. Soon we will have only large corporations who are selling everything online.
mam98031
·2 years agoWE have laws against that.
rugerskick
·2 years agoJust ebay being extremely anti-seller. Unnecessarily adversarial and punitive to sellers.
luckythewinner
·2 years agoIsn't Negative feedback supposed to be removed when buyer's abuse & break policies?
Here is the eBay policy about feedback removal:
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy/seller-performance-defect-removal-policy?id=4352
I do not see the situation you mentioned as one where feedback is "supposed to be removed".
sumsum70
·2 years agoOP's situation should technically call for FB removal.
If the buyer sent messages to force or intimidate and eBay took action against the buyer for violating Abusive Buyer Policy, which you could say eBay already did when they removed comments OP describes as an extortion attempt or retaliation for not being extorted.
iamalwaysright
·2 years agoHm,
If ebay recognizes the and confirms the extortion, the entire feedback should be removed. I'm assuming you used the ebay Help section to request the feedback be removed right? According to their reply in what you pasted, I would assume they agree there's a violation in the comment but not in the extortion (which would result in the rating being removed). Interesting.
Would you mind telling us exactly what the feedback verbiage was that got removed? Maybe who ever was reviewing your request was only fixated on comment violation and overlooked the extortion. Also you didn't give us details on why you acknowledged your issue as extortion, can you tell us? I agree a lot of it is common sense, but ebay has a history of never using common sense and being overly strict in labeling an issue as extortion. Sometimes don't even want to connect the dots from a clear threat of "Your feedback will reflect if you give me what I want" to extortion. I recall many agents saying the buyer MUST use the "if/then" statement and the words "negative feedback" in their threat to deem it as extortion. Something many buyers know how to easily dance around and still get their point across.
kabilab
·2 years agoKim
On 01/10/24, a new & sealed video game I sold was delivered. A few days later, the buyer gave me a RED NEG with the statement the game did not work. Said buyer did not contact me, so I was puzzled. I have been selling games since 1992 and have neither ever experienced nor heard of a factory sealed game being defective, but it is possible. When I checked the feedback he had given others, in 5 1/2 weeks on e-Bay, it was 42 NEGS out of 43 sales.
I sought advice and then contacted e-Bay on Facebook. The attendant, Daniel quickly shared he would not be able to remove the NEG, as it did not violate a rule, BUT, he agreed, after checking the buyers page, that something was definitely wrong and my concern would be forwarded to a RISK dept.
When, after a few days, I again checked the buyers feedback for others, the number had been reduced to 37 NEGS out of 41 sales. I then screenshot what I saw. Today, the number has again been reduced; it is 35 NEGS out of 39 sales.
The NEG he gave me is still on my Seller Hub, so perhaps someone is wading through this situation.
It is my opinion, the scales of equality on e-Bay are so heavily slanted toward buyers that very little justice exists for sellers. I am in the process of exploring alternate avenues for my future in eCommerce.
rockyroadtradingpost
·2 years agoI LOVE your reply to his neg!
mtgraves7984
·2 years agoPlease know that this won’t affect your seller performance.
@profitweb
True that it won't affect your Metrics, but still disheartening to see a red donut for a year. Try the facebook route...
arraus
OP2 years agoI feel like Negative feedback hurts me more than a ding on my performance, just because I've only gotten 1 performance dink, but the negative feedback shows to everyone for year.
sumsum70
·2 years agoPlease know that this won’t affect your seller performance.
Perhaps, but does anyone here know if eBay's garbage search algorithm considers things like feedback, recent negs, etc? If so, then sellers who have negs that would normally be removed are getting the shaft.
I have a recent neutral that should have been removed immediately. I have two negs that I could care less about. eBay gives me the lowest quality buyers of any platform - on a percentage basis that is, the majority of buyers are decent.
johnson_junk_company
·2 years agoAlso, what about buyer confidence? If I as buyer would read feedback on a seller that was basically an extortion attempt, my first instinct would be shame on eBay for allowing this to remain. Moreover, leaving these things public only gives other scammers new ideas.
doodswag
·2 years agoYes, any negative feedback or open cases/disputes (even if you're not at fault) negatively impact your store. Your items are deprioritized in searches on eBay and potentially outside of eBay (when you're paid to promote them as such). So, I would agree with the original poster that the negative feedback is more concerning than the performance ding (assuming it doesn't bring you below your Top Rated status).
rugerskick
·2 years agoThis is a load of garbage and ebay knows it.
Especially now that ebay shows feedback not necessarily by date received, but goes out their way now to highlight a sellers worst feedback for buyers. Many buyers still look over feedback as part of the decision process to buy or not buy from a particular seller. All things equal, they will pick a seller with no negatives.
So this explanation from ebay is an outright deception and they know it. They know it because they go out of their way to highlight a sellers non-negative feedbacks when someone goes to review them.
stainlessenginecovers
·2 years agoThe policy is:
they MIGHT remove the Feedback- does NOT mean they remove the actual neg, just the verbiage.
You can try the reps at facebook as they have more ability to do things...but not sure they will remove it.
johnson_junk_company
·2 years agoIf they remove the offending verbage, then the whole statement seems even more convoluted. It’s the same when offending comments are removed from a thread. Just remove the whole thing……
meme6253
·2 years agoThey don't seem to want to do anything about it anymore & It's Infuriating!
rugerskick
·2 years agoThey are selectively enforcing policies. They enforce all seller policies. They do not enforce any buyer policies that can be perceived to negatively affect buyers.
So if a policy exists that protects a seller from a scammer or problem buyer, they won't apply it. Consider also that ebay removing buyer feedback that violates ebay rules, doesn't hurt the buyer's account in any way. They now won't do this. Even though its their rules. They won't follow their own rules when it comes to buyers.
Technically this is breach of contract. These are rules still in effect, they are clear, these were told to both buyer and seller as to explain what is and isn't a violation and what remedies buyers and sellers can expect.
This and many other stated cases proves this is the case.
sumsum70
·2 years agoEbay policies mean absolutely nothing anymore and it seems they are getting really stupid with feedback lately. I have an EIS neutral that should not be there, but is.
But if you were certain large sellers, negatives would be swept under the rug on a regular basis, valid or not.
inhawaii
·2 years ago@sumsum70
I'm sure you tried to have it removed.
May I ask how many times?
Maybe it's just a matter of getting the right CS agent?
Seems like a no-brainer.
You don't deserve that feedback for a EIS order.
sumsum70
·2 years agoMultiple times over three days, until eBay for Business replied that it should be removed someday. eBay for Business' reply, if true, should be a warning to everyone that disgruntled EIS buyers can leave non-positives and they will be stuck on your feedback page for a period of time.
The eBay removal requests and chat help gave replies that were 100% garbage. My final chat with eBay is posted here: https://community.ebay.com/t5/Selling/Contacting-ebay/m-p/34261955#M2348777
Even though this was supposed to be an eBay "agent", I'm not sure that is true. The replies were so nonsensical and inaccurate, I'm not sure eBay isn't using chatbots and calling them agents.
So, I've removed EIS. That is one more way I won't sell things here anymore.
sin-n-dex
·2 years agoThe agents on eBay's site are probably chat bots, but I suppose pending of the issue perhaps a human might step in.
On FB for business, they use AI to answer you there too. I asked a few similar questions for clarification, and they gave me scripted answers that were obviously constructed by BOTS that were picking out key words in my questions.
C.
ekmadonna
·2 years agoI had a guy in Germany a few years ago purchase a book from me through EBAY GLOBAL Shipping. FREE SHIPPING. He left me a NEUTRAL Complaining about the SHIPPING PRICE. Ebay Removed the Comment but not the GRAY Donut. Totally unfair. I Did learn to add FREE USA Shipping to my listing description. But that still would not have changed anything.
arraus
OP2 years agoI only tried once... seems impossible to get ahold of anyone to try again.
Any suggestions? The "Chat" service seems to block me because this was decided once.
sumsum70
·2 years agoYou could try the "eBay for Business" on facebook.
They didn't solve my specific problem, not yet anyway, but I am reasonably certain I was typing to an actual human who was capable of not acting like a moron. (unlike each and every person or chatbot I have interacted with via ebay.com)
doodswag
·2 years agoFind a topic in the Help menu that is at least somewhat related to the concern at hand, then scroll to the bottom and click Contact Us/Chat With Automated assistant. Type "Call Me" as your first message and navigate through as few chat selections as you can until it offers for an agent to call you. That's always how I deal with getting to a human. The back office/offline "team" that reviews feedback removal and other requests is comprised/worked/decided 99% by AI.