Is there any way to directly contact the ebay policy department | Selling

paraquip · 2023-04-28T13:33:06.483000Z

Long story short I sell in the airgun category and am continually having listing removed and account restrictions for listing that I am closely adhering to ebay policy listed here:https://www.pages.ebay.com/co/es-co/help/policies/firearms-weapons-knives.html Even though I have spoken to ebay's third party support.....shown them the exact policy...shown them the listing.......they will not help and lately because I am simply trying to work with this they simply hang up the support chat instantly. Futhermore the responses I am getting from ebay support are simple made up responses because they can never refer to the phasing of what is allowed and not allowed. This is hurting my business in a HUGE way. I've been selling on the site for 24 years now and have not run into such a huge amount of issues. As an example paintball guns are permitted on the site. There are no paintball gunsmade under .43 caliber but I get restricted for selling an airgun over .25 cal. Yesterday I was told by support on chat the reason why your listing are being removed is that they say "self defense" in the title......there are over 27Litems with this in the title and ebay has an entire self defense category....when I mentioned this he disconnected the chat I'm desperate here and of course the US ebay phone number has rig busy for 2 days now......FB help not working eitherAny ideas? HK

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Is there any way to directly contact the ebay policy department | Selling | eBay Community