Is it even worth trying to continue here?
So I’m a new seller. I put up close to 40 auctions my first go around. My mistake was I scheduled most of them and did so have g them all close with in like a 2 day period.
I sell higher end glass pieces primarily so packing in the correct box size and protective wrapping is paramount. I ran out of supplies which caused a day delay to the process of getting everything out. But all in all I had 7 orders that went over the 3 days before over due. 4 went out the day they hit over due. And the remaining 3 were customers either asking me to ship at a later day because they wouldn’t be home. Or a buyer out of Australia mistaking the global shipping program with the eBay’s international shipping. That customer is a seller with like 100,000 orders u see her belt. I was taking my direction from her trying to find how to ship this large package she said I could but could find it. Finally I figured out she was mistaken the services. We decided to cancel the order and I’d relist it for her to buy after signing up for global shipping.
also as of now the other two delayed request have been shipped out as per the customers request.
but I get restricted by eBay. First I just provide tracking, done.
then they all must show proof delivery, done.
mind you now I’ve been waiting 5 days to get paid, it’s the first of the month. I just sold almost 3k worth of glass.
the day all the deliveries show delivered. Instead of sticking to their word. I get more nonsense.
show proof of ID, they want cards and paperwork. Then to make it even more ridiculous. I need to show receipts for all the items I sold? I mean I can I have them but why on earth would they need this? They believe it make believe glass? Doesn’t the zero complaints and the positives reviews tell the true story here?
what’s next, are they going to ask me to send them my birth certificate, then potentially a permission slip from my wife showing her approval of selling glass on eBay?
Seema eBay frankly doesn’t want sellers here? Or at least me. And I got to say whatnot and other marketplaces sure as heck roll out the red carpet treatment to new Sellers. Acting and showing they are thrilled for us to be there.
is there a point in continuing to play the game of provide and then wait for more waiting?
Irritated that eBay treats themselves like customers and everyone else like the problem with in their business operation.
ekmadonna
·2 years agoHow strange, you listed 40 items that sold and 3 out of 40 customers asked you to delay shipment? I have sold around 10,000 items in 11 years here and have only had 2 customers out of over 10,000 ever ask me to delay shipment.
dahj_92
OP2 years agoAnd since the concept seemed to confuse you initially. There’s no reason to believe my comments above helped you understand your folly. So let me clear that up.
What you have is a correlation and nothing more. What you don’t have is caseation. Try not to confuse the two. Knowing the difference is required in order to make use of even the most basic level statistics approach to things.
12345jamesstamps
·2 years agoI do some tracking for my orders.
I sometimes mark shipped...and then enter tracking later.
And I don't do next day shipping as listed on items as such...but I am pretty good at getting items the next day even though it is not required.
So my question to others here...can a seller mark item shipped and then enter tracking later in a day or so? And using USPS...not eBay shipping labels? Curious...
I understand it's probably impossible when doing eBay shipping labels.
As sometimes tracking does always show up as being scanned by USPS.
chapeau-noir
·2 years agoGiven how much you sold here first go round, I'd say it was worth it. Yes, eBay is over-complicated, but I'd advise clearing up these issues one at a time to reclaim your account, spacing out your auctions and having your packing materials ready and then continuing onward. Ask here for any questions. Jumping in as quickly as you did is what caused problems. I'm actually surprised eBay let you list this much stuff - usually they're restrictive with new sellers (maybe because it was auctions?).
These requests for receipts, payment holds and the like are due to eBay struggling with counterfeits, stolen merchandise, hijacked accounts, etc. It's a huge problem internet-wide, so because of this, all the honest people have to jump through the hoops.
dahj_92
OP2 years agoAnother good helpful response thank you.
Allot of the of the other replies I think misinterpreted my main starting question. “Is it worth it to continue trying here.â€
That question wasn’t a pointer accusational offensive question nor was it rhetorical. It was based on the fact that Issues lined up over and over one another with out respite. I.e. payments on hold until I did something which followed a 3 day investigation into the matter. At the 3rd day I’m hit with a different issue and requirement that I must answer with again follows and investigation period. The day that was scheduled to end and have an answer to I was hit with again another set of issues that Once again, I had to comply with and also had a three day wait.
So initially my questions was of frustration yes. But it was asked with some concern that there was no path to vindication. That I was just being give a carrot on a stick for ever to be following a path that lead no where.
Turns out that it was worth continuing to provide the info with the belief that the direction had reason and a point. As my account was reinstated today.
whether or not selling here is worth it was a yes. That’s why I’m here. Whether or not I care about doing the right thing. Well that’s a yes absolutely as well. That’s why I was here asking questions and trying to navigate it all.
but any ways. That’s to all that responded. A lot of what was said was things I only heard but coming here. I certainly see something I certainly need to do different for my customers and definitely for myself.
In conclusion If I had one thing to say that I’d like to have had in all this. Simply better communication.l and understanding. Being brought into the circle of concern I think would have helped relieve so much stress. Which primarily was latched on to the unknown. The unknown can be so much more of a beast than what it truly is.
kinda like if you’ve got to do some thing awful for a period of time like let’s say jail. Getting thrown In a cell and not being told how long can and probably would cause most people to go panic over load. But if you tell them the sentence is a week. They are able to compartmentalism and get through it with relative ease.
anyways, off to sell some glass. With a slightly different game plan. Thank you all!!🫡
tobaccocardyahoo
·2 years agoPayment holds of 30 days are common for new sellers on most Internet marketplaces and even with PayPal.
Policy/performance violations while you payments are held trigger trust and safety reviews. One trust and safety review often triggers others.
Sellers who show success with their early sales often find a cascade of trust and safety issues to be resolved by following the instructions in the emails.
Sellers are not told all of the things that can go wrong in one place, but all of the requirements to deal with trust and safety are included in the seller help pages, and no one reads all of those.
retrogames10000
·2 years agoAll of the things you are experiencing are typical,
new sellers will have to show their ID, especially when they are making $3k in sales
eBay likes transactions that go smoothly, by shipping late that is a red flag
Now you know, I'd just keep asking to get my account back reinstated and then make sure you have enough packing material on hand and adjust your shipping time to meet your obligations
eBay is not a good platform to change the terms of the sale after the sale, you have to provide a shipping deadline yourself and then meet that deadline every time.
dahj_92
OP2 years agoYou’re right on almoet everything you said. I know I hit a steep learning curve and made mistakes. I feel your answer is more to the problem than you could know or maybe you work for eBay.
Either way, you’re right here. Slower down and get it right is a big 10-4 going forward.
luckythewinner
·2 years agothe day all the deliveries show delivered. Instead of sticking to their word. I get more nonsense.
You did not get nonsense. You got a very valid response from eBay when faced with a seller who was repeatedly unprepared and failed to meet his obligations.
eBay policy permits them to assess risk and hit "pause" on paying money out to unreliable sellers.
Is it even worth trying to continue here?
That is entirely up to you. Hopefully instead of showing contempt for eBay, you will reflect on how your unreliable selling affects the reputation of eBay and thus EVERYONE who sells here, not just you.
dahj_92
OP2 years agoHave you actually read the posting here.
3 late deliveries.
2 were requested of me. I now kbow that to be not the correct path going forward.
the other had to do it it’s a confused 10 year seller/buyer.
hardly unreliable deserving of being dragged through the mud. Or maybe I’m wrong. And that serves my point exactly. If this causes eBay to consider me unreliable and risky. They obviously don’t want me. I worked my ass to get it all out. I messaged every buyer, potential or otherwise discussing my items. Discussing how I package and ship and making sure it lives up to there concern.
the assessment that I’ve somehow dishonored myself here is almost enough to say whatever . Yea I’ll go some where else.
dhbookds
·2 years agoSounds like you jumped in with both feet and landed on another body part......and now blame ebay....
Question now become whether you are willing to expend the effort to try to learn enough to make a success and yes, you will have to jump thru their hoops and hope they extend you more time to learn...... Selling 3K on a first effort is darned good so the opportunity is there, but it's your choice.........
dahj_92
OP2 years agomy problem isn’t whether I’m willing to learn. It’s really two fold. Do they intent on even teaching me. I’ve heard nothing regarding why they have a problem. I’ve got beliefs and this community. If that’s the sole means of teaching and helping that’s garbage.
The only factor is ability. How many more hoops do they have planned that I must jump through in order to get paid. I can. Or continue to go extended periods where as it’s anybody’s guess when I will receive payment. That’s not a position I even have a say in. I simply need structure with my payments. Like every other marketplace.
downunder-61
·2 years agoDo they intent on even teaching me
No, eBay do not teach sellers, but they do provide extensive information for all of us, and before listing more I suggest you read as much as you can.
https://www.ebay.com/sellercenter
https://www.ebay.com/help/selling/shipping-items/shipping-items?id=4077&st=3&pos=1&query=Shipping%20your%20items&intent=shipping&context=DEFAULT_SELLER&lucenceai=lucenceai&docId=HELP1123...
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
and most importantly:
https://www.ebay.com/help/selling/managing-returns-refunds/manage-returns-missing-items-refunds-sellers?id=4079&st=7
dahj_92
OP2 years agoWhy do they not teach? That seems so counterproductive and counterintuitive I can barely manage to write this it seems so obviously missing the point.
problem is I have read, and read and read some more. Most everything out there is scattered in the wind in different areas, it up to date and as such completely unreliable. At least from a perspective of trying to find the “rules†and having confidence they are still the rules.
Hey it is what it is. I’m sure over time I’ll understand them all much better. But for now, just starting out. I feel very gun shy about doing anything. Ever afraid that there’s rules and ways and means that are fundamentally only learned through trial and error.
Obviously everyone still here made it through and so will I. More or less I was just wondering why it was the way it was. Not that it had to change or anything.
dqdistribution
·2 years agoThey teach by providing documentation.
You are supposed to read these documents, learn these documents.
I personally do it everyday. If I ever forget a specific policy, I get into google and type 'ebay chargeback policy' 'ebay return policy' 'ebay return shipping for sellers'. 'ebay altered condition policy'.... and so on.
All the information is at your fingertips you just have to actually take the time to learn it.
eBay isn't going to spoon feed you this information.
dahj_92
OP2 years agoHow are you supposed to search what you don’t know exists. Find me where is says sellers are not supposed to delay shipping at a customer request. I’ve been looking for that for two days now because it stumped me upon here it.
mtgraves7984
·2 years agoMore or less I was just wondering why it was the way it was.
@dahj_92
I'd not want to be a new/returning seller here now. But don't throw out @downunder-61 with the bathwater. For the basics, hit the 'Help & Contact' (top of screen) and enter a couple of search words. Get the gospel, then come here for the service.
caldreamer
·2 years agoAs a new Seller you started off on the wrong foot. With 3 late shipments and 3 delayed shipments (per customer request) and 1 cancellation (per customer request). EBAY does NOT allow you to "delay shipment" to please customer (so you have a total of 6 late shipments).
EBAY judges Sellers by their performance and if you are "below standard" EBAY will charge you 5% additional fees.
It is not a good sign that EBAY is asking for "proof of purchase" where you got your merchandise. If you cannot provide that information....EBAY will terminate your account and hold your money. Your money will be send to your state "unclaimed funds" and you can retrieve it after 6 months.
dahj_92
OP2 years agoI have receipts for every purchase I’ve made. Bit they are so specific in there wording that concerns me. Says they have to have their name, my name, the amount ……, most of which are standards things. But receipts don’t typically have customers name. I hope they bend slightly on their listing a requirements.
dbfolks166mt
·2 years agoSo I’m a new seller. I put up close to 40 auctions my first go around. My mistake was I scheduled most of them and did so have g them all close with in like a 2 day period.
I sell higher end glass pieces primarily so packing in the correct box size and protective wrapping is paramount. I ran out of supplies which caused a day delay to the process of getting everything out. But all in all I had 7 orders that went over the 3 days before over due. 4 went out the day they hit over due. And the remaining 3 were customers either asking me to ship at a later day because they wouldn’t be home. Or a buyer out of Australia mistaking the global shipping program with the eBay’s international shipping. That customer is a seller with like 100,000 orders u see her belt. I was taking my direction from her trying to find how to ship this large package she said I could but could find it. Finally I figured out she was mistaken the services. We decided to cancel the order and I’d relist it for her to buy after signing up for global shipping.
EBay focuses on your seller metrics not your feedback when they do seller level evaluations. While your feedback may look good so few buyers leave feedback these days it's of little value. Look at your metrics in your dashboard. All of these should be 0 other than the tracking uploaded on time which should be 100%.
also as of now the other two delayed request have been shipped out as per the customers request.
but I get restricted by eBay. First I just provide tracking, done.
then they all must show proof delivery, done.
At least you are just restricted and not suspended.
mind you now I’ve been waiting 5 days to get paid, it’s the first of the month. I just sold almost 3k worth of glass.
the day all the deliveries show delivered. Instead of sticking to their word. I get more nonsense.
The payment holds are one of the worst potential issues a seller must face. How eBay figures out which payments to put on hold and for how long doesn't appear to be consistently applied other than when an account is under review. Make no mistake the ONLY reason eBay has this policy in place is to cover their own posterior regardless of what they claim. They also earn interest on your held funds which they keep.
show proof of ID, they want cards and paperwork. Then to make it even more ridiculous. I need to show receipts for all the items I sold? I mean I can I have them but why on earth would they need this? They believe it make believe glass? Doesn’t the zero complaints and the positives reviews tell the true story here?
The request for receipts is an attempt to cut down on the stolen merchandise that sells through eBay although I am not sure, since you make your items, how eBay would even think you are maybe stealing the sand or other materials you use in the production process.
what’s next, are they going to ask me to send them my birth certificate, then potentially a permission slip from my wife showing her approval of selling glass on eBay?
Actually the next request will probably be for fingerprints and a blood sample for DNA analysis. ðŸ˜
Seema eBay frankly doesn’t want sellers here? Or at least me. And I got to say whatnot and other marketplaces sure as heck roll out the red carpet treatment to new Sellers. Acting and showing they are thrilled for us to be there.
Because of the policies and processes with eBay I diversified across multiple platforms and venues LONG ago and now eBay accounts for less than 20% of my sales and that number continues to dwindle.
is there a point in continuing to play the game of provide and then wait for more waiting?
It is still a viable platform but there are other options. You can continue to play along with eBay but if you find the requirement are simply not worth it then I would quit selling on this platform. There are also other options as a buyer and like my sales my purchases off eBay have dropped to almost 0 other than some items I cannot find elsewhere.
Irritated that eBay treats themselves like customers and everyone else like the problem with in their business operation.
dahj_92
OP2 years agoOh no, I didn’t know there was a delicate word play that had such a dire different meaning. I’ll look restricted or suspended here in a sec.
as for my seller metrics. It says good.
and I was wrong only 3 were late shipments
Your seller level
If we evaluated you today
Transaction defect rate
0.00%0 of 39 transactionsLate shipment rate
0.00%0 of 36 transactionsCases closed without seller resolution
0.00%0 of 39 transactionsTracking uploaded on time and validated
92.31%36 of 39 transactionsTransactions and sales
39transactions$2,476.82salesReturn rate
jerseyboymusic
·2 years agoNew sellers usually need to wait 30 days after delivery to get funds released... from what I understand, Ebay informs this up front
If you aren't meeting your handling time date to get things sent out, Ebay looks at that as well
The more you sell and meet expectations, then Ebay will see you are invested and reliable and will then release funds faster. It was the same way with PayPal, as well
dahj_92
OP2 years agoWhy is there no discussion of things like this. Or a one stop listing of rules sellers should have and know?
Also when someone makes a mistake. Why is there no means to constructively discuss it openly so they can clearly understand and move forward with confidence?
At this point I’m not being critical of the lack or any of this. As I feel I must be missing something. Likely there’s a place exactly what I’ve missed? Or some reason for the the elusive nature of it.