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Is Ebay now trying to force US Sellers to ship Internationally whether or not we want to?
Have read and heard that Ebay is now or will be very soon forcing us to sell and ship our items we have for sale Internationally. Why? I never have before due to all the trouble going through shipping things outside the US. So if this is the case, can anything be done about it? The only thing I know to do, is to cancel any and all sales I see from buyers outside the US. Ebay needs to leave things alone and quit changing the way we do things. Does anyone else only ship within the US?
27 comments
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
brightlightbookseller
·2 years ago@kdwebberand @compact105, this is a thread from 2023, and as such will be closed by the mods soon. If you want to discuss it further, start a new thread, but know that I think things changed from the time of the original thread posting (though it's still an optional program).
compact105
·2 years agoI have tried both with and without international shipping. Believe me its not good for the seller when there is a return. I prefer USA only. I don't think they can force us. There are extra taxes and fees for seller. A VAT fee and something about currency exchange fee coming off our profits. I do not like it.
kdwebber
·2 years agoAs a buyer in Canada, the fees Ebay charges, and the added middlemen, is a joke. There is no need for a package to first be mailed to a US mail mailing center, then mailed to a Canadian mailing center, then sent to the customer. It is just an added cost that is passed on to the buyer. This is the reason I seldom buy anything from the US anymore. American sellers are losing out on higher sales numbers because fewer international people are bidding on their items, because of Ebay's ridiculous shipping fees. All in the name of making shipping easier. What a lie. It's just a way for Ebay to make more money from their shipping fees. Anyone who is trying to deny that is lying, and is just a shill for Ebay.
monster-deals
·3 years agoWhy are you are you so terrified of making more money and shipping to a hub in the Untied States?
sextons-sweet-deals
·3 years agoIt does look that way when we are used to relisting in bulk and then do the drop down to make sure 'international shipping' is still marked as a 'NO'.
If you now do a bulk relist this is what you get for international shipping choices:
susanb1872
·3 years agoI do not ship international and you probably don't want to cancel since you might get defects. Here is how you opt out: 1. In the top left corner, hover over “Hi, username,†and choose “Account settings.†OR Log in and go to Account Settings
5. Review the information. If you still wish to opt out, select “Opt out.â€
Also, go into your site preferences and under "Your Buyers", edit "Managing who can buy from you", the click on "Block buyers whose primary shipping address is in a location I don’t ship to", then Submit.
ed8108
·3 years agoEbay is acting in what it believes to be in it's best interests, may benefit you to thoroughly review the information available to determine if it might possibly work for you.
pcobra93
·3 years agoI really do not know why anyone would not use EIS. It has its limitations over the GSP for sure but overall it is a great deal for the seller. I have shipped close to 100 items through it so far....only 2 problems. Those were because of customs in the buyers country. Ebay refunded one on their dime and did not come back to me. The other a buyer filed an INR....Ebay automatically closed it and they took care of it. I cannot say OI was not skeptical of it originally, however as of right now I am 99% satisfied with it. It may be that a buyer in another country has a different perspective of it. Has anyone on here actually had an item returned from them overseas? I am curious is Ebay actually sent it back to the seller or just refunbded the buyer and kept the item like the old GSP program did. Ebays wording on this seems to say it is their choice as to if they send it back to the seller?
steve_stuff
·3 years agoThe guy I work for has been shipping world wide since the sixties, but based on what we have read and been told here on the boards, we will no longer be shipping outside the states, not because of anything ebay has done, but BECAUSE of the new rules about recycling and electronics fees - We will not sign up for these things and ebay isn't gonna 'cover' aka take care of it for 'us' so that's the end of out of country shipping for us.
Unless we got the new fees bit wrong.
ms.rodriguez*
·3 years agoOpt out of those 2 or 3 countries with the recycling fees.
pennysdream
·3 years agoHi, Sorry that you feel forced. Perhaps you should check out information you "hear".
eBay does not "Force" anyone to do anything, Except maybe get out..
scuby109
OP3 years agoAs said earlier, I'll just cancel any and all international sales. I don't wanna have to deal with any returns if any actually. It's too much trouble and a pain to deal with. I don't trust Ebay's way of doing things...do you? If any one wants to deal with and sell to buyers internationally and deal with all the headaches that can come with it, go right ahead. Not me...I'll stick to US selling only. Wait and see...it's gonna be more of a pain in the rear end than it's worth. So have fun.
retro_entertainment_collectibles
·3 years agoIt's not a "pain in the rear" at all. The new International program eBay opted me into automatically and I figured, ok, why not... Give it a shot. It's been wonderful, stellar even. My impression and view counts are up, sales are up, absolutely no problems and if eBay stays true to terms they've laid down for the program it's actually safer shipping than domestically. They take care of everything, all the seller has to do is get it to eBay's hub in tact as described and they do the rest. It's the type of innovation that we need more of at eBay for sake of both sellers exposure and sales and that of prospective buyers signing up or in.
Need realize something, more and more and more Internet sales operations are shipping globally and those that choose not to are going to loose out not only on sales but operational revenues accordingly.
ms.rodriguez*
·3 years agoDid you actually read what the program is. There is NOTHING to get back unless it's a banned item in that country. Ebay will refund of their own pocket. If you get a negative, it gets removed. You will either ship to Illinois or California depending on the buyer's location. They ask that you include an invoice inside of the box. I forgot to do that for the first 3 sales and all arrived fine. With such dismal sales here, you need to be grateful for this program. So far, I have shipped out 5 orders. The first 3 were a bunch of items that I combined. Those 3 orders were a total 20 less cars that I have in my house .
The only thing bad is you can't combine. So in the first one, I ended the items that the buyer wanted, added up the prices and rewrote the ad . I started it 100 dollars higher to avoid someone else buying. The buyer knew what offer to make. He made it and I accepted. The offer was the price of the items. Yes, it can be a bit more work. I was lucky that the buyers were fluent in English .
Give it a shot.
dqdistribution
·3 years agoSo the location you ship to is based on the buyer's address?
I was curious about this because I'm in California so I was hoping I'd always ship to California.
I wish it was based on the seller's address. 😞
fern*wood
·3 years agoWhere did you get this misinformation?
dbfolks166mt
·3 years agoEBay is not forcing sellers to sell internationally but since over 50% of eBay's transactions are now international they are opening up that avenue to US sellers. While they did a poor job of the transition and implementation of the EIS program you can, as others mentioned, opt out of the program.
The EIS program offers seller protections that sellers have clamored for, for years. I was skeptical of the program at first and opted out to see if eBay was going to stand behind what they were stating. There have been a number of postings on this forum that indicates they are doing just that. If you ship an item to the EIS hub(s) once it arrives the sellers job is done. EBay is the one directly dealing with buyer claims, including chargebacks, refunds, damaged shipments on the international leg.............. Just about everything. They have also removed the international fee. You may want to, as others suggested, read up on the program before you OPT out. It's a shame eBay doesn't offer this level of seller protections for domestic sales.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
lionb8
·3 years agoWhile reaching a lot more buyers sounds great and on the page at the link you gave, the EIS sounds good:
but when reading deeper into the seller terms & conditions, it looks like there may actually be times where the seller would get stuck with responsibility for some returns even after going through or getting to the EIS hub.
I was reading here: https://pages.ebay.com/internationalshippingprogram/seller/terms/
To the extent permitted by applicable law, eBay may choose not to display the returns policy field of your listings to Buyers. eBay may choose to manage any international returns on your behalf. For the avoidance of doubt, if a buyer chooses to return an item that eBay approved for international shipping, eBay may in its sole discretion, choose to intermediate the return to you if your returns policy indicates that you accept returns and will reverse the sale. Alternatively, eBay may choose to liquidate the item rather than returning the item to you and you will keep the proceeds from the sale consistent with Section 7 of these Terms and Conditions.
And regarding the MBG:
You will not be responsible under the eBay Money Back for the loss of, or damage to, an EIS Item after its acceptance at the US Shipping Hub. However, if eBay finds in the Buyer’s favor in an eBay Money Back Guarantee case relating to an EIS Item, you may be responsible for the amount that has been paid to you by your Buyer.
Undeliverable items:
"Alternatively, eBay or its third party service providers may elect to return to you at any US address that you have on file with eBay any EIS Item that eBay or its third party service providers concludes is undeliverable and require reversal of the payment that your Buyer made to you. If an item is returned to you, you may be responsible for a return shipping fee."
Could be I'm not understanding it all correctly but it sounds like there's a lot of 'fine print' when you get past the main description page? So far, I don't know if I've seen anything about charge backs yet?
I'm finding the main pages seem to conflict with the fine print?
dbfolks166mt
·3 years agoWhile reaching a lot more buyers sounds great and on the page at the link you gave, the EIS sounds good:
but when reading deeper into the seller terms & conditions, it looks like there may actually be times where the seller would get stuck with responsibility for some returns even after going through or getting to the EIS hub.
I was reading here: https://pages.ebay.com/internationalshippingprogram/seller/terms/
To the extent permitted by applicable law, eBay may choose not to display the returns policy field of your listings to Buyers. eBay may choose to manage any international returns on your behalf. For the avoidance of doubt, if a buyer chooses to return an item that eBay approved for international shipping, eBay may in its sole discretion, choose to intermediate the return to you if your returns policy indicates that you accept returns and will reverse the sale. Alternatively, eBay may choose to liquidate the item rather than returning the item to you and you will keep the proceeds from the sale consistent with Section 7 of these Terms and Conditions.
And regarding the MBG:
You will not be responsible under the eBay Money Back for the loss of, or damage to, an EIS Item after its acceptance at the US Shipping Hub. However, if eBay finds in the Buyer’s favor in an eBay Money Back Guarantee case relating to an EIS Item, you may be responsible for the amount that has been paid to you by your Buyer.
Undeliverable items:
"Alternatively, eBay or its third party service providers may elect to return to you at any US address that you have on file with eBay any EIS Item that eBay or its third party service providers concludes is undeliverable and require reversal of the payment that your Buyer made to you. If an item is returned to you, you may be responsible for a return shipping fee."
Could be I'm not understanding it all correctly but it sounds like there's a lot of 'fine print' when you get past the main description page? So far, I don't know if I've seen anything about charge backs yet?
I'm finding the main pages seem to conflict with the fine print?
I will admit there is some ambiguity to the language in the policy but the program has been up and running for awhile now and I have yet to see one negative post regarding an eBay or chargeback claim. In fact quite the opposite. Everything I have seen posted regarding eBay buyer cases and chargebacks has been positive and eBay has handled it. Not so say that it cannot go south in a hurry but for the increased customer base I am willing to play.
I have sold and shipped items through what was the GSP as well as items that went through freight forwarders. I never had any issues with any international sales. EVERY issue I have had with regards to a eBay claim or chargeback has been with a domestic sale.
lionb8
·3 years agothank you dbfolks - I appreciate your thoughts on that. I'm just trying to decide if it's right for me. 🙂
nuclearomen
·3 years agoi only ship in US, opted out of EIS - despite what others tell you, the program has had issues including not holding up those so called "seller protections" - opted out for now but can rest assured those things like eating returns will go away after a short while be back to the old GSP way before long.
slippinjimmy
·3 years agoThe answer is No They Are Not.
They ARE trying to encourage sellers to ship internationally and are currently offering the very best Seller Protection eBay has ever offered if you agree to use their International shipping service.
itscalledapostingid
·3 years ago@scuby109 Sounds like you read and heard some misinformation.
I suggest actually looking at the program then make your decision about whether to opt out.
https://www.ebay.com/sellercenter/shipping/ebay-international-shipping
dqdistribution
·3 years agoYou can opt out, but I don't know why you wouldn't want to try it.
You simply ship domestically to eBay's hub and they will handle everything else.
Right now eBay is even eating the returns, as long as your package is accepted by the eBay hub (Domestic location) (Subject to change)
ten_o_nine
·3 years agoThey are not forcing you to ship internationally, you ship locally, and eBay will handle the rest, I wish all my sales were international.
rugerskick
·3 years agoThey do automatically presume to opt all sellers in. Regardless if you are currently set to not sell internationally by your shipping and business policies, which would be easy to check. But they don't.
However you can change the setting and opt out.