Is eBay generating automatic feedback - "order delivered on time with no issues"? | Selling

As a buyer, you can only be given positive FB, so it's hard to understand why a seller wants to withhold it until he sees the FB the buyer leaves for him. I mean, what's the point?

And, does that person know that eBay will leave auto FB for the SELLER if it appears the transaction has gone well without problems?

vivabe

·5 months ago

3676 View listings

Yes, eBay add automatic feedback when buyers do not leave feedback and there is no problem with the transaction. It is quite new and the best thing eBay has done in a long time.

a-lotta-stuff

·5 months ago

We 'love' the auto fb 'from' buyers - We're a real store and have a customer who only buys on ebay, and never left FB except negatives when truly warranted.

He said he now 'felt forced' to find/replace the auto deal ones with "no feedback left" as he just doesn't want to leave FB - for whatever reason he has. He's also not happy that he will now 'have to leave that 'no fb left' fb before they do theirs'

So his solution? He's having us buy his books so he doesn't have to deal with the fb ... and we're making 'found' money, just typing in an item number and then buying it.

mr_lincoln

·5 months ago

@a-lotta-stuff wrote:
We 'love' the auto fb 'from' buyers - We're a real store and have a customer who only buys on ebay, and never left FB except negatives when truly warranted.

He said he now 'felt forced' to find/replace the auto deal ones with "no feedback left" as he just doesn't want to leave FB - for whatever reason he has. He's also not happy that he will now 'have to leave that 'no fb left' fb before they do theirs'

So his solution? He's having us buy his books so he doesn't have to deal with the fb ... and we're making 'found' money, just typing in an item number and then buying it.

@a-lotta-stuff

I like the Auto-FB. I was getting like 1 in 2 FBs from Buyers so was above eBay's curve they identified as 1 in 3. I've read other sources where it's like 1 in5, 1 in 8 and 1 in 10. I think a lot has to do with categories and the Buyers active in them. I have seen a few of my Buyers who have never left any FB. It is not everybody's "thing" and I get that.

gurlcat

·5 months ago

@a-lotta-stuff wrote:
We 'love' the auto fb 'from' buyers - We're a real store and have a customer who only buys on ebay, and never left FB except negatives when truly warranted.

He said he now 'felt forced' to find/replace the auto deal ones with "no feedback left" as he just doesn't want to leave FB - for whatever reason he has. He's also not happy that he will now 'have to leave that 'no fb left' fb before they do theirs'

So his solution? He's having us buy his books so he doesn't have to deal with the fb ... and we're making 'found' money, just typing in an item number and then buying it.

@a-lotta-stuff I'm confused. So he comes into your store, points to books he physically "found" on the shelves, then you have to buy them from your own eBay account? Why when that costs you eBay fees? Or am I just totally misunderstanding what you described?

a-lotta-stuff

·5 months ago

No - He's finding the books on ebay, gives us the item numbers, and we charge him 10% over cost.

soh.maryl

·5 months ago

So, for some reason, this reader is unable to buy the books himself on eBay and you buy them for him?

fern*wood

·5 months ago

10585 View listings

@a-lotta-stuff wrote:
No - He's finding the books on ebay, gives us the item numbers, and we charge him 10% over cost.

That's just bonkers to pay 10% more because of his feedback issues.

gurlcat

·5 months ago

@fern*wood wrote:
@a-lotta-stuff wrote:
No - He's finding the books on ebay, gives us the item numbers, and we charge him 10% over cost.
That's just bonkers to pay 10% more because of his feedback issues.

@fern*wood A fool and his money ......

a-lotta-stuff

·5 months ago

I never said the guy isn't bonkers, he is, but in a 'Sheldon - big bang' sort of way as he's a genus - worked fifty plus years for Boeing then NASA /JPL - He has very few social skills, was always in charge, making all the rules, and now lives in his own world.

soh.maryl

·5 months ago

You state that this buyer has to hurry up and post that "no feedback left" for sellers "before they do theirs".

I was under the impression that, if a buyer wants to leave his own FB, but the auto has already been left, he would be able to replace it with his own remarks. Not true?

jonathanbrightlight

·5 months ago

@soh.maryl wrote:
You state that this buyer has to hurry up and post that "no feedback left" for sellers "before they do theirs".
I was under the impression that, if a buyer wants to leave his own FB, but the auto has already been left, he would be able to replace it with his own remarks. Not true?

You are correct. Buyers don't even know if eBay left feedback for their order, it's just still available for them to leave feedback as it normally would be.

gurlcat

·5 months ago

@soh.maryl wrote:
You state that this buyer has to hurry up and post that "no feedback left" for sellers "before they do theirs".

@soh.maryl What? No I never stated that.

soh.maryl

·5 months ago

So sorry -- that was meant for a lotta stuff who reported that was the attitude of yet another person.

soh.maryl

·5 months ago

Does this person realize he doesn't have to hurry up and leave FB BEFORE the auto FB is left?

Even after there has been auto FB left, the buyer can still replace it with his own. You might want to mention that to him. The rest of this sounds strange about him finding books on eBay that he wants to buy, and then you buy them for him?

a-lotta-stuff

·5 months ago

"Does this person realize .... can still replace it with his own."

Yes he does, but he doesn't want to have any feedback left in the first place. He doesn't want to have to replace anything, he wants it completely removed.

To him the 10% is worth not having to deal with changing his feedback.

joycecooperjoyce

OP5 months ago

This should have said buyers not sellers. Sorry human here.

gurlcat

·5 months ago

@joycecooperjoyce wrote:
This should have said buyers not sellers. Sorry human here.

@joycecooperjoyce Don't feel bad -"seller"/"buyer" is the #1 most frequent accidental transposition here; it happens ALL the time, and we've all done it.

Unfortunately it is also probably the most confusing transposition, as you can see. 🤣

The best way to avoid a long chain of misunderstanding replies that don't address your problem is to monitor your post and address those misunderstandings quickly. If you drop a post and leave it for hours or days it can go all kinds of sideways. Also frankly it's rude to people who want to help but need more information from you. Feels like you don't really care enough to provide all the needed information.

joycecooperjoyce

OP5 months ago

Right after I Posted - got sinus infection - thus reason was not online. Your callous comment is one of the reasons I rarely use this platform. By the way - very aware that most buyers don't take the time to send feedback, but I pride myself on my customer care so ACTUALLY get more feedback than most. Remember to be kind - you have no idea what others are facing!

gurlcat

·5 months ago

@joycecooperjoyce wrote:
Right after I Posted - got sinus infection - thus reason was not online. Your callous comment is one of the reasons I rarely use this platform. By the way - very aware that most buyers don't take the time to send feedback, but I pride myself on my customer care so ACTUALLY get more feedback than most. Remember to be kind - you have no idea what others are facing!

@joycecooperjoyce My callous comment? The one where I said don't feel bad about using the wrong word because we've all done it? As for the part about abandoning threads after posting, that was also to help you, though apparently you can't see that.

So, what you were "facing" was a sinus infection? Bit of sniffles aye? Oh yeah, that'll shut down ANYBODY'S ability to operate a computer or phone!! Oh you poor thing. Rest up!! Don't exert yourself!

Now that's^ a callous comment. 😀

joycecooperjoyce

OP5 months ago

Point proved. Overall health issues will determine how you are affected by an infection. You can actually die from untreated ones & age & health are big factors! Why I very rarely use this platform - people who think they know everything. Hope you don't ever get to my condition - Bless your heart!

ed8108

·5 months ago

2507 View listings

Auto feedback awarded to eBay sellers helps to discourage buyer feedback participation

It may be helpful to review negs & neutrals left by buyers when considering making a purchase

gator08041971

·5 months ago

@ed8108

Auto feedback awarded to eBay sellers helps to discourage buyer feedback participation

Exactly how does that work? Why would it discourage? If anything, it sounds like its more likely to encourage buyers to leave feedback, to be sure they are getting the word in they wanted, rather than let an automated method do it for them, right?

It may be helpful to review negs & neutrals left by buyers when considering making a purchase

It is always prudent to review a seller's feedback. I look at many factors, even the positives at times, as well as what they leave for others, and how they reply to negative feedback.

There are many sellers I have skipped buying from based purely on their feedback history for one reason or another. And there are some that despite having some negatives, I still bought from them, as I could see they either sold a LOT of items, or they handled negatives professionally. And I know some buyers are just complainers against sellers. You can find those pretty easy too. Their feedback left for others are often full of negatives left for sellers. So its a pattern, and then you can ignore that feedback based on their behavior. But that is seriously digging to see those things.

Hell the two negative's I got last year were both simply that. The buyer ordered an item, I shipped it promptly, they got it right away, and the next thing I got was a negative. No message, no return opened, nothing. In both cases, I addressed them and let them know they could message or open a return if they weren't happy. Neither one did.

Some buyers are just like that. They complain to complain, and don't even try to resolve the issue or give me an opportunity to resolve it and potentially remove the neg. I would be more than happy to solve a problem, but if a buyer goes straight to a neg and does nothing else, I'm already dinged at that point. Hence why in both of those, I told them to message or open a return. I'm not going to roll over and refund just because they left a neg. But if they took that next proper step, they would get helped. *shrug

Feedback is important. For smaller sellers like myself, every feedback matters with regards to the percentages. One neg hurts a lot when you sell 150 or more items a year vs someone selling thousands a month.

ed8108

·5 months ago

2507 View listings

eBay's positive automatic transaction feedback is a rebuttal presumption, drafted & sent by eBay & likely viewed by manny buyers as being a nice convenience

mr_lincoln

·5 months ago

Hi @joycecooperjoyce

Auto-feedback was launched on September 5, 2025. eBay leaves that generic Positive FB on a Selling account about 7-10 days after a confirmed delivery and as long as no issues are detected on the transaction. Buyers can still leave their own FB which will then replace the Auto-FB.

Regardless of Auto-FB or natural FB from customers your FB count goes up and if the Buyer never leaves and FB you still retain the Auto-FB and the associated count on your profile.

On a side note, Sellers who sell multiple items to one Buyer and subsequently get an FB for each item will only be credited for ONE FB on their annual percentage calculation but on their FB history they can see the total of all FB received.

gurlcat

·5 months ago

@mr_lincoln Aint it something how, if a person is going to be upset about auto-feedback, it's only when they first learn about it, regardless of whether it was before they started (just an announcement of them on the horizon) or after many months of them already in action?

And is it just me or doesn't it seem like if they were going to ruin eBay they would have done so by now?

mr_lincoln

·5 months ago

@gurlcat wrote:
@mr_lincoln Aint it something how, if a person is going to be upset about auto-feedback, it's only when they first learn about it, regardless of whether it was before they started (just an announcement of them on the horizon) or after many months of them already in action?

And is it just me or doesn't it seem like if they were going to ruin eBay they would have done so by now?

@gurlcat

I agree. Since it was launched (and announced in one of the monthly Seller publications) I have seen different reactions to it. eBay never makes a change like that on a whim. Apparently, there was enough complaining from Sellers NOT getting FB from Buyers that eBay implemented it. But that didn't happen overnight.

On one level eBay may be trying to adjust to a trend that has happened naturally with people not leaving FB for others. I think our society is worn out from everybody wanting to know how our "experience" was ... I mean I have postal clerks still circling the survey link at the bottom of postal receipts, when I make a purchase or payment I get a follow up "how was your experience" email or text or if I phoned in am asked if I would take a short survey at the end of the call. It is just too much and I think people are sick of it at this point.

I check FB from my Buyers from time to time and am often amazed at the number of them who have never leave FB for Sellers, the Left for others folder is empty.

I am of the opinion that eBay's FB system has morphed into something they never expected. There are seven (7) Help pages has some issues ... that is a bit overkill in my view.

A-7 FEEDBACK HELP PAGES.png

gurlcat

·5 months ago

@mr_lincoln wrote:
I check FB from my Buyers from time to time and am often amazed at the number of them who have never leave FB for Sellers, the Left for others folder is empty.

@mr_lincoln Well hang on now, are you sure they REALLY never left it for others? There is a troubling (and I believe growing) glitch-or-something that many of us have noticed in the past year or so. Where a buyer's FB left for others does show a NUMBER they've left, and there are the appropriate number of pages at the bottom, but many of the actual comments are just missing. It appears totally random, like maybe page 1 will have only 3 comments, then page 2 will have none at al, then page 3 will be fully-populated with 25, etc.
And in some cases NONE of the comments show on any page.

And on the pages with none, it says 'This member has not left any feedback comments' but that's just not true!

Right now one of my auctions has 3 bidders that I'd sure like to know a little about, but can't because their FLFO pages are blank or nearly so.

This one for example, has left 1322 FLFO's, but not according to pages 1-6 (with 200 per page selected):

Screen Shot 2026-04-05 at 5.27.35 PM.png

But then finally on page 7, yippie, I can see one actual FLFO. ONE.
Incidentally when these are visible, they are shown in true chronological order (no sorting options). So this buyer has been on a buying SPREE, if their oldest FLFO out of 1322 was in the past 6 months.

Screen Shot 2026-04-05 at 5.39.00 PM.png

mr_lincoln

·5 months ago

@gurlcat wrote:
@mr_lincoln wrote:
I check FB from my Buyers from time to time and am often amazed at the number of them who have never leave FB for Sellers, the Left for others folder is empty.

@mr_lincoln Well hang on now, are you sure they REALLY never left it for others? There is a troubling (and I believe growing) glitch-or-something that many of us have noticed in the past year or so. Where a buyer's FB left for others does show a NUMBER they've left, and there are the appropriate number of pages at the bottom, but many of the actual comments are just missing. It appears totally random, like maybe page 1 will have only 3 comments, then page 2 will have none at al, then page 3 will be fully-populated with 25, etc.
And in some cases NONE of the comments show on any page.

And on the pages with none, it says 'This member has not left any feedback comments' but that's just not true!

Right now one of my auctions has 3 bidders that I'd sure like to know a little about, but can't because their FLFO pages are blank or nearly so.

This one for example, has left 1322 FLFO's, but not according to pages 1-6 (with 200 per page selected):

But then finally on page 7, yippie, I can see one actual FLFO. ONE.
Incidentally when these are visible, they are shown in true chronological order (no sorting options). So this buyer has been on a buying SPREE, if their oldest FLFO out of 1322 was in the past 6 months.

@gurlcat

I have seen that too but I will have to check for the ones where there is nothing there and no long list of pages.

gurlcat

·5 months ago

@mr_lincoln Oh and to be very clear, automated feedback has nothing to do with this problem. It was occurring long before auto's started. And the number shown never reflects autos anyway, only real hand-written ones.

Wastingtime101's theory is that eBay is probably going to get rid of this feature altogether, so they're not tending to maintenance of it. I hope he's wrong .... but I bet he's right. In eBay's eyes, all it does is stop sellers from accepting offers from some buyers and/or cause sellers to cancel orders from shady-looking buyers. And there probably are sellers who are TOO easily spooked by seeing negs left by buyers. But my god, I sure would hate to never have any idea what ANY buyer is like.

mr_lincoln

·5 months ago

@gurlcat wrote:
@mr_lincoln Oh and to be very clear, automated feedback has nothing to do with this problem. It was occurring long before auto's started. And the number shown never reflects autos anyway, only real hand-written ones.

Wastingtime101's theory is that eBay is probably going to get rid of this feature altogether, so they're not tending to maintenance of it. I hope he's wrong .... but I bet he's right. In eBay's eyes, all it does is stop sellers from accepting offers from some buyers and/or cause sellers to cancel orders from shady-looking buyers. And there probably are sellers who are TOO easily spooked by seeing negs left by buyers. But my god, I sure would hate to never have any idea what ANY buyer is like.

@gurlcat

You and wastingtime could be right ... who knows what the future will bring on eBay. We've seen features come and go over the years.

meme6253

·5 months ago

3989 View listings

Yes, They have been doing it for some time now.When a customer does not leave any after 30 days I believe you will receive auto feedback.

gator08041971

·5 months ago

@magnum1986

@az93

I'm going to throw out a viewpoint that may or may not give you a different perspective on this, but who knows.

It seems that the biggest "gripe" some buyers might have with the system is that its leaving seller a positive when they feel they shouldn't get one. If that's the case, then leave your experience appropriately if you must, but don't seek to hurt a seller because you don't like the system.

Now, to expand on this point a moment:

My view of the automatic feedback is that its mostly worthless as a performance metric. For one thing you can hide them from the view, so you can ignore those.

My take though, is that perhaps the seller wasn't good enough to bother leaving a positive feedback? Maybe they didn't make enough of an impression?

But I also know that many buyers are simply lazy and aren't going to leave a feedback unless its negative to begin with, as then they have something to complain about or to vent about something.

Another fact to keep in mind. If there is any issue with the transaction at all, no feedback is going to get left.

This includes:

Having it canceled for any reason
Getting shipped late by the seller
Opening any sort of request by the buyer, even if its later closed without further issues

Not to mention, the buyer will ALWAYS have the option to leave whatever feedback they wish, including positive, neutral, and negative for up to 60 days after the transaction.

So before you think leaving a retaliatory feedback is a good idea, keep in mind how the transaction went and leave feedback appropriately, good or bad. Or don't and let the seller get the boring automated one that really doesn't mean anything, other than they completed the transaction.

I leave feedback if the seller impresses me, I might let the auto do it if the transaction was okay, and I will say something if they did something wrong. Its as simple as that.

So take a deep breath and relax, its not as bad as it seems.

😁

az93

·5 months ago

12940 View listings

Yes, that's exactly what they say. Makes them easy to pick out. Only problem is sometimes I intentionally do not leave positive feedback, but eBay steps in and leaves it anyway.

soh.maryl

·5 months ago

Yes, eBay is leaving auto positive FB if it appears that the transaction went well.

If you do not agree with their assessment, you are free to leave neutral or negative to replace that auto feedback.

mantle1951

·5 months ago

3423 View listings

No you did not receive auto feedback from sellers, Ebay leaves for sellers from buyers that don't leave feedback.

stainlessenginecovers

·5 months ago

5484 View listings

I have an idea.

Let's post some gibberish that makes NO sense and then, when corrected a couple hundred times..

NEVER return to say anything.

What a waste.

magnum1986

·5 months ago

There is a reason why I don't leave feedback at times. It is usually because the seller screwed up. Most of the time I don't want them to suffer from a negative review, so I don't provide any feedback at all.

And now Ebay just overrides MY decision by giving the seller a good feedback?! **bleep**!

Ebay is yet again screwing this platform up with every change!

Alright. From now on EVERY seller gets a negative feedback from me when they screwed up. As a matter of facts, I have one case open right now. Will get a negative out right now.

No more compromises from me. Say thanks to Ebay.

kibble-net

·5 months ago

8276 View listings

wrote:
There is a reason why I don't leave feedback at times. It is usually because the seller screwed up. Most of the time I don't want them to suffer from a negative review, so I don't provide any feedback at all.

And now Ebay just overrides MY decision by giving the seller a good feedback?! **bleep**!

Ebay is yet again screwing this platform up with every change!

Alright. From now on EVERY seller gets a negative feedback from me when they screwed up. As a matter of facts, I have one case open right now. Will get a negative out right now.

No more compromises from me. Say thanks to Ebay.

Sorry to hear you had a bad experience here.

Here is a point of view from the other end - 90 to 95 percent of buyers don't bother leaving feedback, and it makes it difficult for sellers to build up a feedback score. It's especially difficult for new sellers to establish a reputation here when most transactions simply wouldn't count at all.

As a buyer you have never had the option to leave negative or neutral feedback for a seller revoked. But as a seller, we are restricted from leaving negative or neutral feedback to buyers.

I think this is a welcomed change. Not all may agree, but Ebay can't please everyone.

magnum1986

·5 months ago

Ebay is increasingly disappointing buyers with those changes and pushes - I had this discussion with several people, because at some point I too thought about selling my products on ebay. We are talking high 7 figure sales a year.

When buyers get pushed around they will stop buying in that shop or on that platform. My desire to keep buying on ebay has been going down. I used to love it 20 years ago.

Ebay is compensating by selling China crap much like Amazon. That will run its course too.

No buyers = no demand = no sellers. Never forget that.

soh.maryl

·5 months ago

Even though eBay is now leaving auto FB for a transaction which appears to have gone well, the buyer is free to override that FB with his own remarks. You know that, right?

magnum1986

·5 months ago

I don't have time for that nonsense. Also, the bad intent counts for me.

The entire feedback system was screwed up and manipulated by ebay. When I want to buy something, I check the feedback from the seller. I have to click through a bunch of nonsense before I finally get to see recent feedback.

Then there are countless offers from hacked and new accounts, offering new product at a fraction of the price, obviously being a scam. Thousands of people fall for this each week, yet when you report those scams, ebay's useless Ai system tells you that the offer is legit.

I could write DOZENS of examples how ebay screwed up a once great platform!

In the end, eBay can do whatever they want with their platform. And I'm going back to ordering from independent online shops and cut the middleman, aka ebay, out. FAFO

jonathanbrightlight

·5 months ago

@magnum1986 automated feedback is only left if nothing indicates any problem.

Late delivery? No automated feedback.
Case opened, even if the seller wins? No automated feedback
No tracking uploaded? No automated feedback

Your panic and grandstanding aren’t necessary.

magnum1986

·5 months ago

- Delivery was not late.

- I did not open a case, they asked me to cancel.

- They uploaded a tracking no. How do you think I found out that they will ship from Canada?!

So none of your cases would prevent an auto feedback. And do you think I will keep up with ebay's ever changing fine-print?

Got anything else useless to say?

soh.maryl

·5 months ago

What nonsense is it that you don't have time for?

A question was asked, basically, if eBay was now leaving automatic FB for buyers if a transaction appears to have gone well.

My reply was that eBay now leaves auto FB for SELLERS if a transaction appears to have gone well, but not for buyers. Also pointed out that, if a buyer disagrees with eBay's evaluation, the buyer can override that B with their own.

Not sure why you found that offensive, but oh, well . . .

gurlcat

·5 months ago

@soh.maryl wrote:
What nonsense is it that you don't have time for?

@soh.maryl I don't think anyone who chooses 'magnum' for a username has a lot of sense with which to gauge 'non'. So they're angry a lot because there's "non-sense" everywhere they look, and they don't have time for it.

soh.maryl

·5 months ago

Thank you for your explanation. Will have to take that into consideration upon further perusing posts here.

gurlcat

·5 months ago

@soh.maryl wrote:
Thank you for your explanation. Will have to take that into consideration upon further perusing posts here.

@soh.maryl Well now I have to take it all back, claw my foot from my mouth so I can eat crow. When I saw 'magnum' I assumed this enraged person named himself after a high-power handgun. Either that or a plus-size condom. NOT the television dandy-man private investigator played by the actor my mother was utterly gaga for in the 80's.

@magnum1986 I apologize and beg your forgiveness.

Screen Shot 2026-04-05 at 2.01.32 PM.png

inhawaii

·5 months ago

Ebay's most handsome seller.4976 View listings

@magnum1986 wrote:
There is a reason why I don't leave feedback at times. It is usually because the seller screwed up. Most of the time I don't want them to suffer from a negative review, so I don't provide any feedback at all.

If the seller screwed up, why not leave them the appropriate NEUTRAL or NEGATIVE feedback?

That's what it's for.

Now, because you disagree with ebay, you're willing to give them a negative and make them "suffer"?

Kinda makes no sense.

Now you're ok with leaving them a negative feedback and making them "suffer"?

magnum1986

·5 months ago

Only thing that makes no sense is this "community". When you google ebay community, you find plenty of people even avoiding this place, because there is zero help and only justifications for ebay's issues to be found, to the degree that many are convinced that this is all "guided" by company staff or paid users.

So yeah, I'm done here as well.

gurlcat

·5 months ago

@magnum1986 wrote:
Only thing that makes no sense is this "community". When you google ebay community, you find plenty of people even avoiding this place, because there is zero help and only justifications for ebay's issues to be found, to the degree that many are convinced that this is all "guided" by company staff or paid users.

So yeah, I'm done here as well.

BYE-EEEEEEEE!!

grann-4629

·5 months ago

44 View listings

See ya @magnum1986 - it's been a slice! Happy sales to you ...

ten_o_nine

·5 months ago

7508 View listings

Finally, a way to get feedback from buyers who treat eBay sellers like a vending machine.😄

albertabrightalberta

·5 months ago

I can explain it to you but I can't understand it for you.104 View listings

@joycecooperjoyce wrote:
I have received several of these lately from sellers that do not normally leave feedback.

I think you mean that you received the auto feedbacks for sales to BUYERS who may not normally leave feedback.

gator08041971

·5 months ago

Actually, that's interesting. Didn't know they were doing auto-feedback from sellers to buyers. I was under the impression it was only from buyers to sellers that were getting automatic feedback by eBay. lol

I must have missed that detail at some point. Granted, some sellers have theirs automated in some fashion already, but that's not the same thing.

jonathanbrightlight

·5 months ago

@gator08041971 wrote:
Actually, that's interesting. Didn't know they were doing auto-feedback from sellers to buyers. I was under the impression it was only from buyers to sellers that were getting automatic feedback by eBay. lol

I must have missed that detail at some point. Granted, some sellers have theirs automated in some fashion already, but that's not the same thing.

That was just a mistake in the original post, the original poster does not have any such feedback as a buyer, but they do as a seller. I assume they meant to say that they had received feedback like that from buyers, not from sellers.

joycecooperjoyce

OP5 months ago

I am a SELLER - perhaps I needed to put that in my query?

jonathanbrightlight

·5 months ago

https://www.ebay.com/help/selling/leaving-feedback-buyers/automatic-feedback-settings?id=4101

@joycecooperjoyce wrote:
I am a SELLER - perhaps I needed to put that in my query?

Yes, it makes a difference as you've seen from the responses.

eBay will automatically provide feedback from buyers to sellers, though it is not displayed with any connection to the buyer's account on the feedback page (so it is not being misrepresented as being from that buyer), provided there are no issues identified with the order. That means that if it arrives on time, with tracking, and there is no cancellation request, no claim filed or case opened, and the buyer does not leave their own feedback, eBay will provide the generic feedback you've seen for those orders. If the buyer later decides to leave their own feedback, they are not shown that eBay left automated feedback and can leave their own feedback normally, and it will override the automated feedback.

eBay does not provide automated feedback from sellers to buyers, though they do offer sellers the option of automating feedback to their buyers if they choose. You can customize the feedback provided and give multiple options so they're not all identical if you choose, or you can choose to leave it not automated and only provide feedback to your buyers manually. If you do not provide feedback as a seller to your buyers, no feedback is provided at all for those orders.

Hopefully that helps clarify!

inhawaii

·5 months ago

Ebay's most handsome seller.4976 View listings

@gator08041971 wrote:
Actually, that's interesting. Didn't know they were doing auto-feedback from sellers to buyers. I was under the impression it was only from buyers to sellers that were getting automatic feedback by eBay. lol

I must have missed that detail at some point. Granted, some sellers have theirs automated in some fashion already, but that's not the same thing.

The auto-feedback from buyers to sellers is mandatory, ebay handles it.

The auto-feedback from sellers to buyers is optional, and can be set up by the seller many different ways.

Click here for more info...

gator08041971

·5 months ago

@inhawaii

The auto-feedback from sellers to buyers is optional, and can be set up by the seller many different ways.

Click here for more info...

Yeah, I already knew that. Instead of dismissing the original post, I was simply going with maybe they had added a new feature in where auto feedbacks are going both ways. But I hadn't heard otherwise, or of any changes, so was being open minded is all.

As far as I knew, it has only been for sellers to get automated feedback from buyers, if the transaction went without any issues. And so far, it seems to still be this way, so the original post may have been mistaken it appears.

a_c_green

·5 months ago

4179 View listings

@gator08041971 wrote:
Actually, that's interesting. Didn't know they were doing auto-feedback from sellers to buyers. I was under the impression it was only from buyers to sellers that were getting automatic feedback by eBay. lol

I may be wrong on that point, now that I think about it some more, as it's a given that buyers can only receive Positive feedback anyway, so there are no feedback percentage mathematics to get skewed by a calculation of one Negative against only a partial number of Positives.

grann-4629

·5 months ago

44 View listings

Feedback, feedback, feedback! Just get rid of it completely. It's to the point now where it is absolutely meaningless ... all it does is create problems and takes up a lot of real estate on this forum.

gurlcat

·5 months ago

@grann-4629 wrote:
Feedback, feedback, feedback! Just get rid of it completely. It's to the point now where it is absolutely meaningless ... all it does is create problems and takes up a lot of real estate on this forum.

@grann-4629 You keep saying this, and we keep explaining why it would be disastrous for eBay. It absolutely is not "meaningless." It helps avoid a lot more problems than it creates. -Helped me just last night, when I almost purchased something from a seller with a good price, but then read negatives from buyers who had problems after buying that exact thing from them. So I avoided that problem by buying from a different seller.

If I couldn't do that^ I wouldn't buy here nearly as much. Millions of buyers would reach the same conclusion.

grann-4629

·5 months ago

44 View listings

Yeah @gurlcat , I hear you.

There are so many feedback related problems on this forum to suggest to a new member that using it is more of a PITA than useful. OTOH, this is the place for them to come for help, albeit they represent a very tiny % of the total membership.

I have never read the feedback policy nor do I intend to, although I have used it on every purchase I have made. If it was to disappear, it would have zero effect on me. Please don't suggest I read it - I hate trying to wade through a bunch of CYA statements 🤓 I hope the policy clearly states the rules of who can do what and procedures to follow for removal.

I also hope sellers and buyers read them and understand them, but ....

gurlcat

·5 months ago

@grann-4629 wrote:
Yeah @gurlcat , I hear you.

There are so many feedback related problems on this forum to suggest to a new member that using it is more of a PITA than useful. OTOH, this is the place for them to come for help, albeit they represent a very tiny % of the total membership.

YES!! This Community is the wambulance on a street that's 99% smooth traffic.

I have never read the feedback policy nor do I intend to, although I have used it on every purchase I have made. If it was to disappear, it would have zero effect on me. Please don't suggest I read it - I hate trying to wade through a bunch of CYA statements

I think telling someone to read the policies is a lazy, dismissive and rude response in any scenario. If I think the exact wording of a policy is key to helping someone understand, then I'll go screenshot that section myself, rather then tell them to go find it.

🤓I hope the policy clearly states the rules of who can do what and procedures to follow for removal.

I also hope sellers and buyers read them and understand them, but ....

powell-collectibles

·5 months ago

JBLBFF, Mixed Bag Guy, AND Unofficial Mentor to the Stars2349 View listings

A lot of buyers don’t care, I’m sure. But a lot of us do. The space in which I buy has a wide range of quality sellers – folks that have no clue what they’re doing, folks that grade very well, packaged very well, etc. And, I sell in a difficult category. At least from a grading standpoint. I like it that people can leave comments they give clues to other buyers about my items and how well I pack. So many of my competitors are lousy sellers – I like it that there is feedback that shows a real difference to buyers.

simba6

·5 months ago

2315 View listings

Like the pitch clock and ghost runner rules in baseball, someone thought it was a good idea.

soh.maryl

·5 months ago

eBay has enacted auto FB for SELLERS, not for BUYERS, as far as I know.

joycecooperjoyce

OP5 months ago

I am a SELLER!

gogrizzzzz

·5 months ago

18490 View listings

Why wouldnt it be a good idea? I average about 250 sales a month and get 20% of feedback left for the items. I ship at least 5 times a week, offer a 30 day money guarantee. I live feedback automatically with ebays service as soon as it paid for and the best feedback I can get is 20% of the time. In my opinion it is long overdue.

a_c_green

·5 months ago

4179 View listings

@joycecooperjoyce wrote:
I have received several of these lately from sellers that do not normally leave feedback.

Ayup. This started a few months back. If the seller or buyer leaves their own feedback, that will replace the automatically-generated comment from eBay.

soh.maryl

·5 months ago