Is anyone having trouble accessing their messages? | Selling

isaiah53-57

·3 years ago

@myatticcorners1 wrote:
I have a potential buyer who has sent me their zip code so I can calculate shipping costs. BUT...I get this message when trying to open his message: The question you are trying to answer is either invalid or older than 90 days. You cannot respond to questions older than 90 days.
He just sent it today! Frustrating. I've closed and reopened, tried accessing in all the areas where I can possibly see messages, but no luck. Any suggestions?
Thanks

I've had this happen before - You can access the message when you get that stupid notice - Heres the thing, you can one way you try to access the message will give you this message and the other will not, just cant remember which one it is - If you are trying to access the message from your item page go to your regular mailbox and you you should be able to access it there or vice-versa. If that doesnt work, it could even be another place where you can access it from - Search around the different places you can access item messages and you'll find you can open it and respond no doubt.

frodobagginskennedy

·3 years ago

5769 View listings

i nave had this bug. when other issues come up the first thing I do is use a different browser. usually a different browser solves the issue. Next day or two I go back to chrome and all works again.

myatticcorners1

OP3 years ago

785 View listings

I had tried logging out and back in, but no luck. I actually just shut down the computer (Using a desktop computer) and turned it back on and that solved the problem, for now.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@myatticcorners1 wrote:
I had tried logging out and back in, but no luck. I actually just shut down the computer (Using a desktop computer) and turned it back on and that solved the problem, for now.

Logging out also won't help. Turning off the PC likely only helped b/c you probably had your settings such that cache/cookies would clear upon shutdown. If you didn't, like I don't, that wouldn't have helped either.

ms.rodriguez*

·3 years ago

39 View listings

This has happened to me a few times. Sometimes signing out and then signing in solves the problem. DId you try that? How about trying a different device?

mtgraves7984

·3 years ago

2740 View listings

If it's one of your items that you have OBO on, the zip code will be shown in the offer. Was it, possibly?

myatticcorners1

OP3 years ago

785 View listings

Thanks, zip code doesn't show, just the city (which has many different zip codes)

nobody*s_perfect

·3 years ago

145 View listings

@myatticcorners1 wrote:
Thanks, zip code doesn't show, just the city (which has many different zip codes)

Any ZIP Codes with the same first 3 digits will all have the same postage cost. So you can just pick one of the ZIP Codes for the city.

myatticcorners1

OP3 years ago

785 View listings

Thanks, good to know

dbfolks166mt

·3 years ago

1086 View listings

I randomly get this error message but there is no pattern to it and I never know when it is going to show up. I simply do as @simply-the-best-for-youstated and it works fine.

fern*wood

·3 years ago

10508 View listings

It might work for me once in awhile, but frankly, it's been so long since I could click on questions and have the question show for me that I stopped a couple years ago even trying. I always go straight for my emails to answer.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@fern*wood wrote:
It might work for me once in awhile, but frankly, it's been so long since I could click on questions and have the question show for me that I stopped a couple years ago even trying. I always go straight for my emails to answer.

Same here. I was having the problem so often, I just started only replying from my email.

gloryglorygifts

·3 years ago

Owner3873 View listings

I've noticed that I have problems seeing messages on my tablet. I get a notice that there is a new message but they aren't in the ebay messages so I just now click on the notice to see them. I started to have problems on the computer as well, so I had to change browsers. Messages do not seem to work with Firefox but do with Chrome. Try switching your browser.

Good luck to you.

myatticcorners1

OP3 years ago

785 View listings

I do use Firefox, so maybe switching to chrome might help. Thanks for the suggestion.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@myatticcorners1 wrote:
I do use Firefox, so maybe switching to chrome might help. Thanks for the suggestion.

No. It won't help. I use Chrome & have the problem a lot.

dbfolks166mt

·3 years ago

1086 View listings

I do use Firefox, so maybe switching to chrome might help. Thanks for the suggestion.

I use chrome and have the problem on occasion. It's not the browser it's in eBay's code. Something in the code is checking, and screwing up, the date of the message.

dhbookds

·3 years ago

1682 View listings

I have seen the "90 day" thing......but only when I try to access messages from the listing module on the Overview page....... Clicking on that "12" messages as shown. That's never worked from what I can remember.

When I click on My Ebay in the upper right corner and then on messages.........there is no problem.

If you are truly "frozen"......try a different browser to see if that works......if it does, you will probably have to clear cache to get it unfrozen.........tho perhaps someone with more tech knowledge than I can suggest something.

Screenshot (362).png

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@myatticcorners1 This is a bug that's been there for over a year now. Ebay is aware, but still has not been able to fix it. Just access the Message from your email. There's no rhyme or reason. Half the time I get it & the other half I don't, which is why it's been so elusive. I have personally sent screen shots to eBay employees, so I know they're aware.

myatticcorners1

OP3 years ago

785 View listings

Thanks, I did contact the buyer via email per your suggestion. I would still like to contact Ebay to let them know that one more person is having issues. Maybe if enough people complain, they will work a little harder to resolve this. First time in many years on Ebay that this problem has arisen for me. It's frustrating. Where do you send a message to their tech department? Not obvious on the Contact us screen.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@myatticcorners1 wrote:
Thanks, I did contact the buyer via email per your suggestion. I would still like to contact Ebay to let them know that one more person is having issues. Maybe if enough people complain, they will work a little harder to resolve this. First time in many years on Ebay that this problem has arisen for me. It's frustrating. Where do you send a message to their tech department? Not obvious on the Contact us screen.

@myatticcorners1

@devon@ebay @elizabeth@ebay

I don't remember if this bug has an ALERT number or how OP can add herself to the list? I think it was Elizabeth who was well aware of this problem. I know I've talked to one of you about it before & provided screen shots, but it was a long time ago & I don't recall who it was. Any word on updates? This has been a problem going on 2 years now.

devon@ebay

Admin3 years ago

Community Advisor0 View listings

@simply-the-best-for-you wrote:

@myatticcorners1 wrote:

Thanks, I did contact the buyer via email per your suggestion. I would still like to contact Ebay to let them know that one more person is having issues. Maybe if enough people complain, they will work a little harder to resolve this. First time in many years on Ebay that this problem has arisen for me. It's frustrating. Where do you send a message to their tech department? Not obvious on the Contact us screen.

@myatticcorners1

@devon@ebay  @elizabeth@ebay

I don't remember if this bug has an ALERT number or how OP can add herself to the list? I think it was Elizabeth who was well aware of this problem. I know I've talked to one of you about it before & provided screen shots, but it was a long time ago & I don't recall who it was. Any word on updates? This has been a problem going on 2 years now.

Hey @simply-the-best-for-you! We looked through some of our tickets that have been open in the past and we saw that this issue is still open and working to be resolved under ALERT14323. If sellers are still experiencing this I would recommend reaching out to customer support to have their account added to the ticket.

rosszonebricks

·3 years ago

9599 View listings

It's usually a cookie problem. Just clear Cache/Cookies on whatever device/browser you are using and try again. Should do the trick and let you answer the message.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@rosszonebricks wrote:
It's usually a cookie problem. Just clear Cache/Cookies on whatever device/browser you are using and try again. Should do the trick and let you answer the message.

@rosszonebricks That is actually what eBay reccomends. Have you personally confirmed if it works? I don't wish to clear my cache/cookies, so not willing to try it.

I have this bug about 30-40% of the time.

rosszonebricks

·3 years ago

9599 View listings

@simply-the-best-for-you wrote:
@rosszonebricks That is actually what eBay reccomends. Have you personally confirmed if it works? I don't wish to clear my cache/cookies, so not willing to try it.

I have this bug about 30-40% of the time.

Yes, I've experienced this issue before and that was what worked for me.

coolections

·3 years ago

2 View listings

@simply-the-best-for-you wrote:

I have this bug about 30-40% of the time.

Strange. Been on Ebay for years and have NEVER seen that BUG. My guess is you have computer problems. Try clearing your cache.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@coolections wrote:
@simply-the-best-for-you wrote:

I have this bug about 30-40% of the time.
Strange. Been on Ebay for years and have NEVER seen that BUG. My guess is you have computer problems. Try clearing your cache.

Lots of people have reported this bug, it's been on the boards many, many times. Thank you for your input, but I am in IT, so I know what I'm doing & I am well aware of when I have 'computer problems' & when I don't. This is a long time, long known eBay bug. I don't wish for my cache/cookies to be cleared, as I run them very specifically to what I want in a system.

chapeau-noir

·3 years ago

No bad meows!6575 View listings

@coolections wrote:
@simply-the-best-for-you wrote:

I have this bug about 30-40% of the time.
Strange. Been on Ebay for years and have NEVER seen that BUG. My guess is you have computer problems. Try clearing your cache.

Nope, it is truly a periodic bug and clearing the cache doesn't help, at least in my case. I don't use email so just answer the message from "Messages" in the upper right hand corner of the seller hub.

It's an odd glitch because it'll come and go - I didn't have it for several months, and then it came back today. I doubt it's a browser issue because the message is eBay specific, but?

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@chapeau-noir wrote:
@coolections wrote:
@simply-the-best-for-you wrote:

I have this bug about 30-40% of the time.
Strange. Been on Ebay for years and have NEVER seen that BUG. My guess is you have computer problems. Try clearing your cache.
Nope, it is truly a periodic bug and clearing the cache doesn't help, at least in my case. I don't use email so just answer the message from "Messages" in the upper right hand corner of the seller hub.

It's an odd glitch because it'll come and go - I didn't have it for several months, and then it came back today. I doubt it's a browser issue because the message is eBay specific, but?

It's not a browser issue, we've been through that before. I agree @chapeau-noir , as I was responding yesterday, I realized I hadn't seen it for a long time & then sure enough, last night, I got one, after not seeing it for months either. So you're not alone with that aspect.

@devon@ebay Thank you Devon. It's been open for a long time, any possibility of getting an update? @myatticcorners1 you can contact eBay Customer Support as Devon mentioned & give them the ALERT number he posted.

chapeau-noir

·3 years ago

No bad meows!6575 View listings

@simply-the-best-for-you I didn't remember what we had decided about the browser - but I remember doubting that Firefox, Edge or poor dear old dead Internet Exploder or anything else would prompt such a specific message.

@dbfolks166mt I also think it's a skrooed up script.

The other day I got a message that one of my auto payments was going to expire for a utility I use. I checked it and it has misread the expiry date of 03/26 the month-year as the month DAY rather than the month YEAR. Probable similar.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@chapeau-noir wrote:
@simply-the-best-for-you I didn't remember what we had decided about the browser - but I remember doubting that Firefox, Edge or poor dear old dead Internet Exploder or anything else would prompt such a specific message.

@chapeau-noir All I meant is that we had people with various browsers, who were getting the message, so switching to another browser wouldn't make a difference. I don't recall anyone specifically suggesting that a browser was prompting the message. Of course it was a LONG time ago, so I could have forgotten something! All I meant for OP though, was that switching browsers isn't going to fix it.

devon@ebay

Admin3 years ago

Community Advisor0 View listings

@simply-the-best-for-you wrote:

@chapeau-noir wrote:

@coolections wrote:

@simply-the-best-for-you wrote:

I have this bug about 30-40% of the time.

Strange. Been on Ebay for years and have NEVER seen that BUG. My guess is you have computer problems. Try clearing your cache.

Nope, it is truly a periodic bug and clearing the cache doesn't help, at least in my case. I don't use email so just answer the message from "Messages" in the upper right hand corner of the seller hub.

It's an odd glitch because it'll come and go - I didn't have it for several months, and then it came back today. I doubt it's a browser issue because the message is eBay specific, but?

It's not a browser issue, we've been through that before. I agree @chapeau-noir , as I was responding yesterday, I realized I hadn't seen it for a long time & then sure enough, last night, I got one, after not seeing it for months either. So you're not alone with that aspect.

@devon@ebay Thank you Devon. It's been open for a long time, any possibility of getting an update? @myatticcorners1 you can contact eBay Customer Support as Devon mentioned & give them the ALERT number he posted.

Hey @simply-the-best-for-you! I will reach out and try to see if I can get a more up to date insight for what may be going on. If I am able to I will be sure to let you know!

myatticcorners1

OP3 years ago

785 View listings

Thanks Devon!

monica-sells

·3 years ago

94 View listings

do you have 2 accounts?

If so, you are trying to access a message under the wrong account....

other than that..just make sure you're logged in again under the right account

myatticcorners1

OP3 years ago

785 View listings

Only one account. All messages are frozen. One thing I did notice is at the top of the message area, there is a note: We've updated messaging. Try it now. in bold lettering. I can't click on that either, so don't know if it is because ebay has made some changes again.

hartungcards

·3 years ago

960 View listings

As a general rule of thumb, it's never a good idea to "try" something that eBay claims they've recently "updated."

myatticcorners1

OP3 years ago

785 View listings

I agree! I just tried to click it to see if something/anything would open. It didn't, so that wasn't the problem.

simply-the-best-for-you

·3 years ago

This One Goes to Eleven - Nigel Tufnel5947 View listings

@myatticcorners1 wrote:
Only one account. All messages are frozen. One thing I did notice is at the top of the message area, there is a note: We've updated messaging. Try it now. in bold lettering. I can't click on that either, so don't know if it is because ebay has made some changes again.

@myatticcorners1 The 'updated messaging' has nothing to do with this bug. The bug is over a year old. The updates are just a few weeks old & have to do with other things, like being able to report a message. Just access from your email.