International buy unable to purchase
Hi all,
I recently returned to eBay after a long hiatus and am a seller located in the US with a buyer in Australia interested in one of my items: https://www.ebay.com/itm/235128439814
The buyer says they are not able to proceed with purchase and I am struggling to understand why they cannot proceed. My account is enrolled in eBay International Shipping, confirmed on Shipping Preferences, and while most countries as marked as exclusioned (which I need to go through and update) Australia is not as I removed from the exclusion list to try to allow buyer to advance.
Am I missing something? I have removed the Australia exclusions at both the Preferences and the individual listing level. Thanks for the assistance!
20 comments
marnotom!
·2 years ago@baudtluxury
Uh-oh. I can't see any of your listings when my shipping location is set to Canada because you only have Australia and the US set as "ships to" locations.
baudtluxury
OP2 years ago@dbfolks166mt @marnotom!
Thank you for all the really helpful discussion about my issue. I'm not quite sure why my exclusions are configured with basically the entire world blocked on EIS. This was not the configuration I left when I stopped selling a couple years back, and I didn't realize it was such a mess until this Australia buyer told me they could not proceed. I need to spend some time cleaning this up but at a minimum I was trying to allow them to advance. Confirmed Australia is allowed as a preference.
Its an interesting possibility that this could be blocked for something specific in the title or description. I can try removing "vintage" from the listing. I can also look at replacing "tortoise" for alternate wording as it is pattern only, not real shell.
Also confirming it appear that I have the option to circumvent EIS and allow direct shipping to Australia, but this really something I'm willing to do at this juncture. I don't want to roll the dice on an expensive item while still trying to reacclimate myself to selling on eBay.
dbfolks166mt
·2 years ago@dbfolks166mt @marnotom!
Thank you for all the really helpful discussion about my issue. I'm not quite sure why my exclusions are configured with basically the entire world blocked on EIS. This was not the configuration I left when I stopped selling a couple years back, and I didn't realize it was such a mess until this Australia buyer told me they could not proceed. I need to spend some time cleaning this up but at a minimum I was trying to allow them to advance. Confirmed Australia is allowed as a preference.
Its an interesting possibility that this could be blocked for something specific in the title or description. I can try removing "vintage" from the listing. I can also look at replacing "tortoise" for alternate wording as it is pattern only, not real shell.
I can tell you for sure it is not "vintage" I have a LOT of listings with the word vintage in the title and no issues with any of those. It could very well be the "tortoise" in the title. Sort of like using the word "Ivory" to describe a color that will get your listing pulled not just excluded from EIS. Once you make the changes let us know we can always check and see if EIS picked it up. I did check several of your other listings and this is the only item that seems to have issues.
Also confirming it appear that I have the option to circumvent EIS and allow direct shipping to Australia, but this really something I'm willing to do at this juncture. I don't want to roll the dice on an expensive item while still trying to reacclimate myself to selling on eBay.
Understand that. My exclusion list used to be a LOT larger prior to the EIS program but I basically sell worldwide these days due to the seller protections under the EIS program.
marnotom!
·2 years agoI should have been more specific. It could be the word “vintage†in conjunction with the category. Are you selling sunglasses right now?
baudtluxury
OP2 years ago@dbfolks166mt I have removed the word "tortoise" from both the Title and the Item Description. Would be fantastic to be able to trace the issue back to the use of this word. 🤞
dbfolks166mt
·2 years ago@dbfolks166mt I have removed the word "tortoise" from both the Title and the Item Description. Would be fantastic to be able to trace the issue back to the use of this word.
That fixed it.
baudtluxury
OP2 years ago@dbfolks166mt Fantastic. Thank you so much to you and @marnotom! for helping me run this down!
@marnotom! I've unblocked Canada from the list as well. I really need to clean up these exclusions...
toysaver
·2 years agoIt may be because you have the word tortoiseshell in the title. Is it genuine or faux?
Aussies donate hundreds of tortoiseshell items to help stop illegal trade | Aussies donate hundreds of tortoiseshell items to help stop illegal trade | WWF Australia
marnotom!
·2 years ago@baudtluxury, I suspect that eIS has auto-disqualified the item from international shipping due to this:
https://landing.worldnet-intl.com/knowledge/documentation-guides/drop-ball-test-certificate/what-do-i-need-to-know-when-shipping-sunglasses
dbfolks166mt
·2 years ago@baudtluxury, I suspect that eIS has auto-disqualified the item from international shipping due to this:
https://landing.worldnet-intl.com/knowledge/documentation-guides/drop-ball-test-certificate/what-do-...
While that is possible it's odd that it's only applicable to one of the two pair the OP has listed. The following pair is setup to ship through EIS.
However there is something in the OP's settings for this pair that is not including any other shipping destination other than the US.
marnotom!
·2 years agoPossibly the “vintage†descriptor, then.
dbfolks166mt
·2 years agoPossibly the “vintage†descriptor, then.
It's more like something in the OP's shipping preferences in their account settings. For the problem listing the OP is only shipping to the United States.
marnotom!
·2 years agoThen those shipping preferences should affect all their listings and not just one, no? While there's the chance that the seller somehow accidentally went to town on their exclusion list for this particular listing, I've seen instances where items listed with eIS applied have oddball exclusion lists for one or two of a seller's listings and not others and the seller claims to have had nothing to do with this.
I think eIS does have the ability to modify exclusion lists for items listed in categories where some destinations may be problematic, and there may have been something that triggered an entire eIS-initiated international block on this listing.
dbfolks166mt
·2 years agoThen those shipping preferences should affect all their listings and not just one, no? While there's the chance that the seller somehow accidentally went to town on their exclusion list for this particular listing, I've seen instances where items listed with eIS applied have oddball exclusion lists for one or two of a seller's listings and not others and the seller claims to have had nothing to do with this.
I think eIS does have the ability to modify exclusion lists for items listed in categories where some destinations may be problematic, and there may have been something that triggered an entire eIS-initiated international block on this listing.
If the OP has their shipping preferences set correctly in their account settings then yes those settings should apply to all the OP's listings where EIS determines the item is applicable. Example of seller account shipping preference filters where the seller ships to virtually ever country.
You are correct EIS does have some filters that filter out items not eligible for the EIS shipping program because of a number of factors. Still the OP should be able to override the EIS filter in the individual listing and specify alternative shipping options that they can utilize to ship directly to the buyer. Within the listing the seller should see this option down in the shipping area and should be able to add another shipping service/method.
dbfolks166mt
·2 years agoWhat exactly is the item, number or a link?
marnotom!
·2 years agoThere's a link in the OP's post, @dbfolks166mt.
reallynicestamps
·2 years agoApologize to the customer.
Now explain to them that you are going to:
Cancel the sale as "problem with address".
Make a NEW listing just for them using their eBay ID as the title.
Close the original listing.
Go to Sell Similar and relist changing the title as promise and the shipping to SPECIFICALLY allow Australia by giving a shipping price for Australia.
Let the customer know the listing should be live (it might take a few hours) and that it will be available for 48 hours.
If they buy and pay, great. Ship.
If they disappear, after 48 hours, end the special listing, go to your Unsolds and relist the original listing.
baudtluxury
OP2 years ago@reallynicestamps
Appreciate your thoughts. I should have phrased my question a little better. The "buyer" in question has not yet made the purchase; they are unable to because they say my listing will not allow them to proceed with a purchase from Australia.
lacemaker3
·2 years ago@baudtluxury
I understand that you tried to update that listing, but it was not successful. That listing only has shipping available to the United states. It has no international shipping to Australia or any other country.
4pawsup*
·2 years agoThey may have seen this listing 334984638389