Insertion fees, has something changed on how they count your listings? | Selling

sbtoyou · 2026-06-21T22:07:10.057576Z

This is regarding insertion fees. I've been selling for 2.5 years recently with the 250 free insertions per month. I've never been charged insertion fees until last month something must have changed. I'm getting insertion fees even when my activity shows I still have 72 listings available, which means that I always watch as they renew and either keep the posting live, or remove it if it isn't being looked at. It goes into inactive, and I sometimes relist if I have sold some stuff that hasn't renewed yet, and I either post another item or relist something. that has worked flawlessly for 2.5 years. Now I'm being charged for items that sold two days prior, I'm being charged if I try and revise a listing that hasn't come up for rollover yet, yet a charge appears as an insertion fee. I've talked to 6 different people and finally one person told me that the inactive listings count!!! They've never counted before. Once they are ended the listing, it's no longer active; however, now it seems like the story is; that it is. I immediately moved everything out of inactive and put them into draft which I was told drafts don't count towards the listing total, and deleted all the inactive items off the system. I just looked at my account, and even though my total shows I have 72 more listings for the month available, I just got another insertion fee for an item that is set to renew tomorrow, not today. One person I talked to said it's a known problem and they are working on it, but this has been happening now for two months to me. Can someone explain to me what I am doing wrong, or can someone direct me to a person who can discuss this with me. I feel like the only couple people that sounded like they knew what was happening, I can't reach them again, and get someone that tells me a different story with everyone I've talked to. The person from listings is the one that told me inactive counts towards the total, and that just doesn't make sense to me unless it just changed. I've been doing the same thing for 2.5 years and it never mattered whether it was inactive or draft; it wasn't counted as long as I removed it before it's renewal date or time. I'm having seller fatigue, sales are down, and getting hit with insertion fees are driving me crazy. Thank you to anyone who can help me understand what is happening.

Discussions

Insertion fees, has something changed on how they count your listings? | Selling | eBay Community