INR. hmm trust or not trust.
The dilemma for me is that I know USPS can do a poor job at delivery. (I get a ton of other people's mail).
Anyways, USPS did delivery with Parcel Select so no insurance, but insurance doesn't really matter since the tracking shows 'Delivered'.
They are pushing that they never got it regardless of what tracking says.
I contacted USPS and the supervisor told me he asked the normal carrier and they fully Believe it got delivered correctly.
I know I will win the INR. But I don't know if I should.
For context the item is around $120 camera drone.
I advised them to go to their local PO and talk to the supervisor.
I feel if they are being honest then it could have been porch pirates maybe.
I feel kinda dirty to win INR.
If it was lower value not that $120 is high value I'd probably just eat it to make them happy.
nw_luxury
·2 years ago@robbie31415
Probably the last thread ill ever read on this forum but I have to do it... and I know I'm setting myself up for a rebuttal lol but GOD dam my eyes are almost bleeding from reading this...
If one spends this much time on a such a simple issue, how does one manage to get anything done as a seller (efficiency in problem solving is one thing) but... ? God speed ! Lol
robbie31415
OP2 years agoI spend too much time on the forums.
Completely agree.
Right now I'm training a new lister so I have a bit of extra time on my hands while I monitor.
Also it's not completely about problem solving, it's more about seeing the thought process of other people and making sure our policies sort of align with a general consensus.
Unavailable member
·2 years agoAll you need to do is add tracking into the INR case and you will win. Once an item shows delivery your job as a seller is done.
It is the buyer's responsibility to ensure a safe location for their deliveries.
robbie31415
OP2 years agoBut the gps shows wrong location as I showed in my last post.
Simply becsuse it shows delivery shouldn't mean I should win.
I know I can win.
But that isn't the point.
However the fact the carrier actually asked about a missing package at the address and they denied anything missing makes me think I'm dealing with a scammer.
sin-n-dex
·2 years agoI would call the buyer on that fact and ask why he's denying missing a package to the mail carrier if he says he didn't get yours. I always let a scammer know that I know things, then I'd win the INR, and the scammer will probably go away.
You have a very valid point with this (possibly being a scammer). If I had all the sales info I could take a guess on what the odds are you're dealing with a scammer, or are you dealing with an "opportune scammer" who only scams when he has the opportunity to do it and get away with it. Your opportune scammer is not your regular scammer that goes on eBay to scam items, he sees the opportunity to get a free item and acts on it because he lacks moral compass.
C.
mam98031
·2 years agoWhile I understand the desire to do that. I'd likely feel the same way. I think approach I would take is to just get out of this mess as quick as I can and without getting my feedback dinged. The OP can win the INR and should. I'd leave the rest of this mess along. No need to borrow trouble.
I'd wait until this transaction was over and then I'd report the buyer asking Ebay to review the emails between us.
mam98031
·2 years agoStill not your fault if the carrier messes up.
inhawaii
·2 years agoDon't feel bad.
Not your fault.
You did everything right.
Take the "win".
robbie31415
OP2 years agoNew development.
How should I take this.
This is in response to your inquiry regarding your mail delivery service. I apologize for any inconvenience this may have caused you.
I called you to discuss your service issue and informed you that I have reviewed your service request and see that your item was delivered, and it was put in the mailbox. The GPS Scan location of the carrier’s scanner location shows that it was scanned at the wrong location. After talking to the carrier, they stated that it was scanned there but delivered to the correct location. The carrier also stated that he went to the address and asked them if they were missing a package, and no one knew who he was talking about. I have printed out the information to discuss with the carrier tomorrow. Thanks, and have a great day.
Please accept my sincere apologies for any inconvenience caused. I have provided my contact information below should you have any further questions.
sin-n-dex
·2 years agoTell the buyer you are looking into it and will notify him of any updates. That will buy you time while USPS sorts out this mess.
If it's scanned at the wrong location, I wouldn't trust that it made it's way to the right location.
C.
robbie31415
OP2 years agoThat response is what I got from a ticket with USPS.
The Supervisor and Post Master both believe it was delivered correctly.
They have closed the ticket as resolved due to successful delivery.
That gps bring wrong which technically is only actual evidence is super sus.
The only evidence of actual successful delivery is testimonial.
fern*wood
·2 years agoOdd that I’ve never heard any others talk about parcel select still being used by USPS with no insurance coverage. Are you saying our labels using ground advantage are bogus with no insurance?
robbie31415
OP2 years agoI Never once said that. I never said you can purchase parcel select anymore.
In fact I said the opposite.
HOWEVER.
If you use UPS Ground Saver AKA UPS SurePost. If the package is transfered to the USPS for delivery then the service is USPS Parcel Select.
I don't understand how people are having trouble understanding this.
The service clearly says Parcel Select on the USPS tracking page. I even showed a screen shot.
fern*wood
·2 years agoI missed that you bought a UPS label.
robbie31415
OP2 years agoI'm sorry, it's just that multiple people have felt the need to imply I'm wrong about Parcel Select even though I know I'm not.
And for others most likely Parcel Select will not be phased out from these services because then the USPS would be held liable for damaged packages from the UPS.
robbie31415
OP2 years agoHere is another package that got delivered yesterday. Can you tell me what the service is ?
 
sin-n-dex
·2 years agoIf you believe the Supervisor and Post Master that it was delivered correctly, win the INR and let it close. Deal with the chargeback if that actually happens.
In my occasional search for packages that are claimed to be misdelivered, I've talked to people at the post office to get additional information that will support their testimonial that it was delivered correctly. Of course I also believed the buyer was an opportune scammer.
C.
luckythewinner
·2 years agoI feel kinda dirty to win INR.
You can win the INR and then do what you think is right after that.
And remember, the buyer can always file a payment dispute for "Not as described" and win that, and you would be out an additional $20.
mam98031
·2 years agoIf the seller wins an INR filed in Ebay and then the buyer goes and files a Chargeback whether as an INR or an INAD, the seller should be able to fight that with providing all the evidence. At the very least Ebay should cover them under seller protection as the buyer is clearly just trying to find a way around the system. Who knows, Ebay may even sanction the buyer for doing it.
mam98031
·2 years agoI can't agree with that. Sellers have to have some protection or any buyer could say they didn't receive the item and say that USPS is incorrect and then the buyer gets refunded.
Buyers have responsibilities too. And one of those responsibilities is to provide a safe place for delivery. That is the buyer that controls that. A seller would have no way of doing that.
But I do agree with you that when a buyer is missing their package, or they tell me at least that they are missing their package but tracking shows delivered, we need to communicate with the buyer in a warm and professional manner. Offer them suggestions to talk directly with their carrier and/or their local PO. Give them a good description of the package so they have a little more to work with.
Being kind to the buyer can go a long ways in situations like this and it certainly can avoid getting negative FB.
robbie31415
OP2 years ago here is part of one of my responses. Does this meet your warm and professional manner ?
mam98031
·2 years agoI don't know if you are just looking for things to be snarky with me about or what, but you might want to revisit my post as I said I AGREE WITH YOU about trying to help the buyer through this.
robbie31415
OP2 years agoWas a real question. Might not be warm enough. I stick to factual information. I probably could have left the part out about what their PO said. Makes it more confrontational with implying they aren't being honest.
mam98031
·2 years agoI thought it was fine. Most times I think buyers are being truthful about this or at least that is my feeling from my buyers. But we just really never know. I've had where a different family member pick up the package and put it somewhere then forgot to tell anyone else in the household or who it was addressed to that it had arrived. I've had them delivered to neighbors too, even on the next block. And some it appears that a porch pirate got to them. I just try to be respectful when writing them to not add insult to injury not knowing what the real facts are and making the matter worse.
Plus it is likely to help when they leave FB, if they leave FB. But if it is negative anyway, it is likely removeable.
dahj_92
·2 years agoI reads on a few few comments so this may have already been determined and excepted. But you shouldn’t be bad at all to win an item not received claim. Sellers have one main job to do and that’s to get the right auction in the same condition that it was auction off and sold for two that person’s property from there. There’s no way that we should hold any level of responsibility for property security. Porch pirates are rampant. That’s buyers issues that they should be up in arms about with their city council, police force, neighborhood watch and if nothing else making the best reasonable calls on how packages are handled when arriving to their homes.
Not like us sellers aren’t also buyers that have that exact same responsibility for our house deliveries.
They need to grow the f up and take responsibility for their own problems. While maybe not their fault some a hole stole from them. It’s an a hole that then blames someone else is to blame and must foot the bill.
dahj_92
·2 years agoAnd I swear my phone hates me….â€I reads on a few few commentsâ€!! What D.
an-57470
·2 years agoYou’re bound to get lots of opinions here, but you are right on - it’s a moral dilemma: trust, or not trust?
I’ve had to make the same call a few times. I’ve always refunded and then written the loss off at tax time.
I’ve been comfortable with that decision in all but one or two cases.
I still refunded deciding that all the back and forth and waste of energy simply would not be worth the stress/hassle.
But I did block those users from further purchases.
robbie31415
OP2 years agoYes. I agree.
New information.
Talking to the supervisor at their Local PO they said the carrier asked the people at the address if they had any delivery issues and they told them no. While the buyer told me they went to the PO and reported the issue, though the supervisor said he has gotten no reports.
That's pretty sus.
sin-n-dex
·2 years agoYes, it is suspect.
I had a message from a buyer asking me to open a case against a non-delivered (but it was scanned delivered) package for $255 USD. The buyer had offered me $30 to cancel the auction and sell to him, then he bid it up to $255. Very suspect.
He said he opened a case on his end, but I found out when I opened my case that the report info would be part of the tracking, and mine was the only one there.
If your buyer didn't actual open a case with USPS, and you're talking to multiple people who tell you the same thing, win the INR.
On that note, I have refunded on occasion a "delivered" package when I trusted the buyer. Trusting the buyer is based on my screening to determine the likelihood that I'm being scammed. I decide on a case by case basis with the evidence I have, and since my evidence goes back 10 years in searchable archive... you'd be surprised what I find out if someone tried to pull one over on me twice.
C.
vintagecraze50
·2 years agoUSPS uses a GPS device when they scan off packages for the final delivery. The GPS coordinates can tell you and them exactly where this package was scanned off. If you ever have any doubts or bad feelings ask USPS for the GPS location.
albertabrightalberta
·2 years agoThere really isn't a dilemma. Clearly the package made it to the destination city so it's the buyer's problem to resolve.
Tell the buyer to open INR, you respond with the tracking number that shows delivery and ebay will close the case in your favor.
If the buyer is telling the truth, s/he needs to speak to his/her carrier or postal supervisor. They can check tracking and GPS to find if, when and where the package was delivered or stolen from.
If the buyer rattles ebay's cage, they may get a courtesy refund from ebay. (I did have a buyer claim non-receipt for a delivered item and they got a refund. It didn't cost me anything.)
slippinjimmy
·2 years agoParcel Select went away 9 months ago, it's now called Ground Advantage and comes with $100 of insurance. Of course if tracking shows delivered insurance isn't likely to pay off.
robbie31415
OP2 years agoIncorrect. Parcel Select is the service used from services like UPS Ground Saver on last mile delivery.
 
kalyoth
·2 years agoParcel Select Discontinued
Eliminating Parcel Select Lightweight –January 2024
Effective January 21, 2024, Parcel Select Lightweight (PSLW)will be eliminated; all handling, attributes, and requirements will no longer exist or be available. Parcel Select (PS) will be enhanced to include pricing at 4, 8, and 12 ounces. Packages at the 15.999 ounces will be available as Negotiated Service Agreement (NSA) only. Shippers with questions related to the handling, comingling, minimum piece counts, label requirements and/or disposition of pieces previously shipped PSLW should reference the Domestic Mail Manual (DMM). In short, characteristics associated with PS will now apply to what was previously PSLW, as well. USPS will grant a grace period to allow customers to exhaust existing stock of preprinted shipping labels and to comply with requirements for proper label elements such as the Service Icon, Service Banner and Service Type Code (STC). The grace period will end March 31, 2024.
Just a matter of time before the rest goes away.
robbie31415
OP2 years agoLet me explain.
As a purchasable service, yes Parcel Select has been discontinued.
However, Parcel Select still exists as a service for example UPS's agreement.
UPS Ground Saver is an economy shipping service that provides $100 dollar insurance to the USPS PO, however once it gets accepted by the USPS it has no insurance. In order for this to happen the USPS uses Parcel Select.
I can show you many screen shots of brand new Parcel Select deliveries.
But yes me and you cannot purchase Parcel Select labels, however it's still a used service for delivery.
dbfolks166mt
·2 years agoWhy should you feel bad for a potential error USPS made or for the fact that a porch pirate made off with the item?