INR case opened on pkg with lost mail request (Miami) | Selling

studiosevenart · 2024-10-17T16:02:24.743000Z

I have a package that was due to be delivered early October to Miami Fl. It was scanned at the Miami distribution center but has since dropped off the radar completely. (Just days â€œin transit â€œ)Last week, I initiated a lost mail request and let the buyer know I did this. (They ignored my message .)I instructed USPS to forward the pkg to the buyer if found . now the buyer has opened an INR case and is demanding a refund. over the phone, eBay has told me to â€œwait a week for USPS to complete their investigationâ€ however, the INR case says I only have until Monday to take action. What would you do in this case ?do I need to re-do the lost mail request to cancel forwarding to buyer ?File an insurance claim? It was about $70 value, so it would be covered under ground advantage. thanks to anyone who may be able to help !

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INR case opened on pkg with lost mail request (Miami) | Selling | eBay Community