Tracking shows item delivered to buyer's city. Buyer says the item was not received. I uploaded tracking for case. eBay says the case is awaiting buyer's response. Shouldn't it just close in my favor after uploading tracking that says it was delivered? What else can be done by the buyer through eBay? I also asked the buyer multiple times to request his local USPS to GPS the delivery location but he refuses to do so. Says I need to do everything on my end and just demands a refund.

Just wait until the time window to act expires. I think it's 5 days or 5 business days. Yes, it's a lame formality of ebay's to not process it right away since you are protected by seller protection. An "ask ebay to step in" button will appear after that time window expires. Then process the INR thru that button and the case will go "under review". Sometimes it takes minutes, sometimes 48 hours for ebay to find it in your favor. At least know your protection is secured, it's just a waiting...

INR Case Opened, I Uploaded Tracking... | Selling

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INR Case Opened, I Uploaded Tracking... | Selling | eBay Community