INR case - how it works now.... | Selling

farmalljr · 2024-01-11T17:41:04.208000Z

I will relay MY experince with INR cases, how they currently are working. I bought an item. The receive by date on purchase day was 1-2 to 1-9. It was bought in the tail end of DECEMBER. Ok, I wait and wait for it to ship. Never is marked shipped by 1-6, so I click the button to see if I can even open a case. Nope. Can't open a case until 1-9, because that is the FINAL arrival date. Ok, that's fine. 1-8 comes, seller marks it as "shipped" but provides no tracking number.1-9 comes and goes, no package, no tracking (and nope, can't open a case on 1-9 either). I give the seller a few extra days. It's 1-11 and the package STILL has not been delivered, even though the seller marked it as USPS Priority (without a tracking number). Ok, so I file an INR case TODAY 1-11. Ebay says, you can ask us to step in AFTER 1-18. Yes, the INR cases have changed. Yes, eBay is completely handling them by bots. No, eBay is not really 100% in favor of buyers. Why should I have to wait more than 24hours in a case with NO tracking number and the seller, even if they would have shipped it, shipped it outside their own handling time (which was one day). Ok, so if this is how eBay "looks out for buyers", it's no wonder buyers are leaving. You have a seller who is doing a REALLY poor job of handling business. They did not upload tracking, only marked it as shipped. Then eBay in all it's wisdom thinks a buyer needs to wait another week, after the final arrival day comes and goes, before they will step in and force a refund. I've already waited two weeks for the item. Now I have to wait over a week more to get my money BACK? This is not the first or only putz who either doesn't ship timely or describes their items falsely. Buyers get upset about stuff like this, especially when it's time to refund and eBay wants to play games. No tracking and past the date of arrival should mean an automatic refund immediately. It's the sellers responsibility to upload tracking timely, not just mark it shipped with no tracking included. Are the few cents in interest that eBay makes more important than losing buyers? Apparently eBay thinks so. This platform is quickly morphing to the platform of the lowest common denominator. You have sellers upsetting buyers, and eBay dragging their feet to make it right.

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INR case - how it works now.... | Selling | eBay Community