Increases in online harassment | Selling

henry7779 · 2023-02-05T16:14:58.680000Z

I have recently experienced several episodes of harassment in my dealings within the Ebay marketplace and wonder if others are experiencing the same. My experiences have taught me that the Ebay marketplace has become a more dangerous place and that the mechanisms Ebay has in place to address such matters are sluggish and inadequate. Last month, I was sent almost 30 accusatory messages within a 10-15 minute timeframe because I advised a seller that 2 (of 5) porcelain items had been damaged in transit due to their failure to provide any wrapping to the individual items. More recently, I had a person try to return an item they purchased over 2 years ago. I did not respond and blocked them. They, in turn, used another of their IDâ€™s to order 4 items of mine, then immediately upon receipt filed for 4 returns stating false reasons so as to require return at my expense (e.g.wrong item sent). The return packages have not yet arrived, but I fully expect that they have kept at least some of the items and substituted their own. They made their plan and vindictive intent clear by including (in their return details) pictures of the formally sold item (from >2 years ago) and pictures showing that they doused one of my rings in acid. Moreover, they have made on-line threats. I have had 6 conversations about this matter with Ebay. While they elevated it to the Trust and Safety team, supposedly with the highest priority, that team has been slow to address the matter. Even after they were advised and recognized the bad and fraudulent acts and malicious intent, and stated that the result would likely be suspension of this personâ€™s accounts, they allowed them to leave 4 negative feedbacks that are unrelated to their stated bases for the returns and which Ebay has yet to remove. The police are investigating this matter to determine if any/which laws have been broken (e.g., vandalism, cyber bullying, etc.). In the meantime, I have had to send the buyer a formal â€˜cease and desistâ€™ letter. When Ebay fails to intervene adequately and in a timely manner to a clear case of abuse and fraud with clear elements of criminality, do they not become parties to those acts? Should they not revise their system to allow matters of abuse and harassment to be addressed in a more appropriate and timely manner?

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Increases in online harassment | Selling | eBay Community