Including thank you cards to customers. | Selling

bamorris · 2023-01-22T14:03:47.703000Z

I just had an issue with a customer where I didn't hear about the complaint until they left a negative feedback. I even opened up communication with the customer prior to shipment to remind them that Monday was a shipping holiday. Does anyone include a printed "card" with their shipments to thank the customers for their purchase, and also provide some information on resolving concerns? I've long considered something along those lines. A thank you card that encourages some communication back from the customer. Thank you for your eBay purchase! My goal is to provide you with the best possible experience. If you are dissatisfied with your purchase, please contact me through eBay messaging. I will do my best to correct the issue to ensure your complete satisfaction. Also, please be sure to let me and others know how happy you are with your purchase by leaving me a note of positive feedback. Thank you again! This is just a draft. My concern is that this might encourage some abuse of the money back guarantee with eBay. Do you have experience with this? My concern is for customers who are quietly unhappy. I would much rather have them communicate back to me their dissatisfaction. However, it seems easy to abuse. Thanks for your thoughts on the subject!

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