If the buyer doesn’t hear from you by Thu, Mar 19, they can ask us to step in and help...
The way this is written, it gives seller Thursday, the 19th to respond. Then after that date (on the 20th) the buyer can ask eBay to step in. Yet, in the past, I have had ebay step in on the 19th (using the same example) and take over the issue. Has anybody else had this problem?
8 comments
house*of*paws
·5 months agoHi @jgrit
As far as I know, eBay bots always count time in hours/minutes … NOT in days.
If a claim is opened at 10:00am … then the buyer will be able to ask eBay to step in at 10:01am on whatever day of the week eBay mentioned.
Since few members pay attention to the time of day a claim was filed … it is best for sellers to consider the word ‘by’ to mean ‘before’ in this situation, since the deadline can be any time (on Thursday) between 12.01am and 11:59pm. [On the other hand, buyers should consider ’by’ to mean ‘after’.]
BTW, buyers run into this confusing situation when they are given a specific date by which to ship back an item. The deadline will be a specific time on that day … depending on whatever time they were sent a return shipping label. Many buyers assume they have the full day to ship, but they don’t.
christworks
·5 months agoReplace the word "by" with the word "before."
If the buyer doesn’t hear from you before Thu, Mar 19, they can ask us to step in and help...
Does that make it clearer?
The buyer can ask eBay to step in on Thursday, March 19.
jgrit
OP5 months agoYes, BEFORE is very clear; but it does not say before. It says BY. GOOGLE: Are by and before the same: No, by and before are not the same, though they are both used as prepositions of time. The primary difference lies in how they handle a specific deadline: by includes the deadline moment itself, while before excludes it.
a_c_green
·5 months agoThe deadline is counted forward from the exact timestamp of the Unpaid sale.
qeqo_0
·5 months agoThe timestamp of a purchase is never used for the deadline in a refund request or a return request. Those deadlines are full business days until midnight Pacific Time.
If a request is escalated to a case, the holds and the returns all end with a deadline at the same hour and minute when they were started.
Try it yourself, to see.
cityslickercreations2004
·5 months agoI read that as up to Thursday the 19th... not after or including Thursday the 19th.
jgrit
OP5 months agoIf it is up to Thursday the 19th, wouldn't that include Thursday the 19th in seller's time to respond? But, if eBay can step in on the 19th, then seller does not have the 19th to respond. The result is that seller does not have the 19th to respond. Seller has up to the 18th to respond.
jgrit
OP5 months agoBy definition, up to Thursday the 19th is included.