I was just given negative feedback because the item was no longer available and bad address.
In the past month I have removed over 35 old items from sale. This one was still up when he bought it. I cancelled the sale and gave him his money back. He decided I had to be punished. He also has a very bad address that doesn't make any sense to me. I hand write my addresses and this one contained many symbols that didn't make sense to me. But eBay gives no choice for "bad address" to cancel an item like they used to.
22 comments
nick101902
·2 years agoThis post didn't go the way you were expecting. You were wrong, learn from it and move on
inhawaii
·2 years agoYeah I actually feel bad for the op.
@john_wade
We're not picking on you.
I think we've all been there, done that before.
Good luck to you in the future.
iart
·2 years agoI doubt you're still reading the comments. But we make this mistake too often. When we do, we sincerely apologize to the buyer and, if in any way possible, we try to correct it - even if it costs us some money.
So I don't think your problem was the original mistake. It was your attitude. Looking at your reply to the negative, it almost looks like you blamed the buyer for buying it! And I really have to wonder if you even bothered to apologize at all to the buyer. You aren't the victim here. The buyer is the victim.
zemelya1992
·2 years agoNormally, if you cancel the sale, your buyer cannot give you any feedback at all, the item just gone and no one can access it
coolections
·2 years agoBad mistake. If Ebay says to ship you ship. Another one you may be booted. Hopefully for your sake the buyer does not report you for lying.
itsjustasprain
·2 years agoWhy would anyone - even scammers - want to give you a bad address? I mean - think about it...
Your buyer is German. That language has a lot of accents as well as entire characters that are not used in English even though your computer should be able to print them just fine. For instance the double-s character used in some German words is ß. (No that is not a capital B.)
As long as you can keep your stock in order (which I know is problem #1 here) you should just print and ship. You also save money by buying and printing your own labels on-line.
lacemaker3
·2 years ago@john_wade,
The feedback was in German, and it was purchased in the wee hours of the morning, USA time, so I guess that it was probably going to be shipped to German or somewhere in Europe.
That listing had eBay International Shipping, so that is why you were not able to cancel it because of a problem with the buyer's address. That cancellation reason is not available when shipping with EIS.
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136
slati_2013
·2 years agoAs others have pointed out, you are to blame. It is your job to make sure you have anything you have listed. And don't just cancel without the buyer agreeing. A few more cancellations and your account will be restricted.
sapphire_studio
·2 years agoMost people wouldn't have been able to even understand his feedback and would have been too lazy to translate it. Then they would just consider how many positives you have and forget about it. But your reply to him completely buries you and admits exactly what you did wrong which was sell an item you didn't have. And then it also makes you sound like a whiny victim. Your reply is infinitely worse than his original feedback.
ten_o_nine
·2 years ago@john_wade
But eBay gives no choice for "bad address" to cancel an item like they used to.
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They do, but not after you cancel the sale and refund for other reasons, what reason did you use when you cancelled the order the first time?
inhawaii
·2 years agoIf you can't understand why what you did was wrong, I'm not going to be able to change your mind.
BTW the confusing address doesn't even come in to play if you didn't have the item to ship in the first place.
robbie31415
·2 years agoWhat you mean eBay doesn't give address cancel reason.
It's literally "Issue with Buyers Address'
I use it all the time, for everyone that purchases my local pickup items and expects it to be shipped.
albertabrightalberta
·2 years agoYou are 100% in the wrong in this case. And you erred twice.
1. You need to keep track of your inventory so you don't accidentally sell something you no long have. I hope your cancellation reason was honest and that you chose "not in stock."
2. Claiming a problem with the address is on you too. If you printed labels through ebay and shipped to the address on record, whether the address is good or bad, had you shipped to it, you would have had seller protection.
3. As for the symbols, I'm guessing they were part of his German language.
Sheesh, I'm sorry but you earned that feedback.
john_wade
OP2 years agoCouldn't find any choice that says "out of stock" and eBay used to have a choice that said "something is wrong with address" that doesn't exist any more.
albertabrightalberta
·2 years agoI'm not sure where you're looking but there certainly is an out of stock cancellation in the order.
And for the record, lying about a problem with the address or buyer requested to cancel when those aren't honest reasons can get you into trouble with ebay. Buyers report those transgressions and sellers can lose their ability to sell here.
wastingtime101
·2 years agoWas the ship to something like:
eIS C/O Buyer Name
or
eISLAC/O Buyer Name
Then the second address line had those "weird symbols"? That second address line had a reference number so the domestic US hub could tie the package to the buyer's order and relabel before transferring to an international carrier.
It's an item going through eBay International Shipping (eIS) and there's no ability to cancel due to problem with address on those transactions because you're shipping to a confirmed eIS hub.
You cancelled because you were out of stock which is one of the worst defects you can get on an eBay selling account.
robbie31415
·2 years agoHaha canceling for issue with buyers address to an EIS hub.
EBay sure would be against you if you did that.
12345jamesstamps
·2 years agoI wonder if you immediately gave the refund before any emails back and forth...did you?
Address has nothing to do with a cancel in my opinion. I have Chinese buyers who only write their address in Chinese.
You need to know what you have for sale. You need to immediately refund even before an email back and forth. And something given for free mailed to the unhappy buyer makes the buyer happy.
And you hav 30 days to try to make buyer change the feedback to positive which actually can be done.
rosachs
·2 years agoeBay does still allow for no-seller-defect cancellations for bad address. If I get an address issue from my label service (Stamps.com), and I cannot confirm the address as valid via USPS itself, then I may cancel due to bad address. eBay requires ALL members to maintain complete and accurate address information on file at all times, and I believe that applies to addresses placed on purchases as well.
Now, I've had some really weird addresses for Puerto Rico, but I've come to find out that's pretty common and USPS in PR knows how to deliver to those addresses. The packages don't come back and they usually leave good feedback, so I'm not worried too much.
I do have a freight forwarder in Doral, FL that is on my block list. They were added to my list due to multiple 'missing' shipments. USPS didn't have delivery confirmation, but they had complete tracking otherwise...which sound suspicious. Once is bad luck, several within a few weeks is something else. So if a customer uses that freight forwarder, I have the ability to cancel the order for bad address -- I don't want to get the buyer in trouble for what eBay considers evasion of a BBL entry (when you block a buyer, you're blocking both their ID and their address). I did notice that all of the 'missing' packages were of more than average value or were tech. Things that buddies might want to 'set aside' for other buddies. I'm not saying everyone does it... but enough do that carriers have strict rules and policies about it.
Cancelling for address does not protect you from negative/neutral feedback.
At work, I do a bit of physical inventory confirmation every day -- we have over 4500 items listed and over 6500 SKUs that show inventory available. Meaning there are some 2000 SKUs in our racks that are physically there but not listing --- and will therefor never sell. And the reverse it also true - I do find SKUs that we have listed where there is no inventory in the rack. I deal with those much faster than the other kind... I can get in trouble with eBay for selling what I don't have in stock, but I can't get in trouble with them for not listing something I do have. That gets me in trouble with my boss. 🙂
-Bob.
yuzuha
·2 years agoIf it was still listed when he purchased it, then he had every right to be angry. A buyer has the right to expect that an item listed for sale is actually in fact for sale.
I don't see how the address thing even matters. Why are you handwriting the address? If the USPS (or whatever carrier you are using) system accepts it as being a valid address to ship to, then it's not a "bad address" just because it has symbols in it that don't make sense to you.
lonebuck-books
·2 years agoThe buyer has every right to be upset. You had something listed for sale, they purchased it and then you cancelled the order because you didn't actually have it. There are 2 cardinal sins on eBay. Failing to deal with a claim that is filed and cancelling order for being out of stock. eBay dings your seller defect metrics for these two items, nothing else so if eBay thinks it is bad, buyers will too.
As for the address, it is most likely an international order if it has strange characters/symbols in it. That doesn't necessarily mean the address is bad. If eBay's shipping would allow it to be purchased with that address, it is probably good. Even if not, as long as you buy shipping through eBay you are protected.
Lastly one of the reasons for cancelling a sale in the drop down menu is "issue with buyers address". It is there, you just didn't use it.
caseypl
·2 years agoYou have 99%. There is a Chipotle near me that sucks. The reviews all say that it is horrible. And it is. Yet people still go there. I think customers don't look too much at feedback anymore. Do not worry about 100% positive feedback. When I see 100%, I think it's a seller who does returns happily and pays shipping both ways foolishly. Feedback isn't everything.