I want to refuse a return, do I have to ask ebay to step in? | Selling

*queenreina* · 2024-09-24T16:11:29.939000Z

Sold two items to a buyer. They raised two return requests after they received the item, claiming that I advertised my item was "old version(formula)".In fact I revised my item description that this item was "new formula" before this buyer bought this item. I explained it so. Buyer claimed again that I had wrong information, so I let them know how to check the description of the item archived at the time of their purchase. After that they never responded.I will not accept this return request. Now, the funds are still on hold. To release this fund, do I need to ask ebay to step in? Or do I just need to wait for some time?Thanks for any advice in advance!

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I want to refuse a return, do I have to ask ebay to step in? | Selling | eBay Community