I want to cry with how stupid eBay's CS is
So, I used to have eBay Concierge but lost it I assume due to lower sales. It's been forever since I had to contact regular CS and what an absolute mess they are.
I called back in December when a buyer's remorse return was held up in the insanely bad USPS hold ups. They marked the return as received and wanted me to refund without having it, so I called to have it put on hold until the return showed up. The buyer was fuming because they said the return shipping hold up wasn't their fault. I said I'd refund the second I got the return but not until then. When I did receive the return (a month after initial ship), I couldn't refund due to the case, so I had to call eBay. The agent said I could wait until the case timed out to refund, but that wasn't fair to my buyer so I asked if the agent could put through a refund and to NOT refund shipping since this was buyer's remorse. She said she'd handle it. Two seconds later I see case closed with full refund including shipping. So, I call back and demand a credit for my shipping and they said I needed to appeal the case (which my buyer would see). I said absolutely not, that this was their mistake and they need to fix it. I got some **bleep** about creating a case behind the scenes that my buyer wouldn't see. I have no email or anything in my account showing such a thing happened. Today when checking my stats I see I also received a defect for closing the case with no seller resolution!! Are you kidding me eBay? Why I tried to contact eBay, I don't even get the option to call, only email. I used to love selling here but this has me so fed up. I do you fix stupid?
stainlessenginecovers
·1 year agoWhen a return is shipped and it lags, ebay has done the 'should've been there by now so refund now'.
Remember- if the item NEVER shows up, the seller STILL has to refund- it's always on the seller.