I want to cancel an order that a buyer placed
How do I cancel an order that I as the seller have no control over? She offered a bid half of what I wanted for an item and ebay concluded that it was sold. But I did not accept her bid. So how do i cancel this?
15 comments
pickapaper
·2 years ago@difri5600
If I may offer a suggestion regarding your other listings for books, you need to put in the listing title the name of the book, the author's name, and other info that buyers might need to find your books. There are millions of books on eBay and if you just put "rare children's book" or something similar without any pertinent information, no one will ever find your listings.
For example, you have one book titled "Rare 1st edition illustrated book". For buyers to find it, it should read something like "Nathaniel's Witch Katherine Gibson illus Vera Bock 1941 HB 1st". You have 80 spaces to work with; use them. Also, you have four books listed that you say are signed by the illustrator, Vera Bock, but you don't show photos of the signature on two of them. Another one only has her initials and one just says "Vera" so I'm not sure how picky a book collector would be about those being a complete signature.
inhawaii
·2 years ago.... of course we could always blame this on a ebay glitch and NOT on user error.
There seems to be a lot of that going around lately.
dbfolks166mt
·2 years agoYou can most certainly cancel this order but what reason are you going to use for the cancelation? As a new seller canceling for out of stock, which should be what you choose if the buyer has not requested cancelation, is going to be a pretty significant ding to your seller metrics.
Others have already covered your error.
kensgiftshop
·2 years agoYour first sale and you want to cancel because you didn't get what you wanted for it.
Next time, start the auction at the price you want.
inhawaii
·2 years agoYou messed up.
You should let them buy it for whatever they won it for.
Learn from this mistake.
reallynicestamps
·2 years agoYou can cancel a bid while the auction is active.
But your Opening Price is the amount you have said is acceptable when you set it.
You have no idea what the buyer actually bid, only the amount the item sold for.
If you set an Opening Price of $100.
And I bid $150, the auction opens to me at $100- the minimum allowable/acceptable bid.
If no one else bids, the I win at $100.
If another bidder comes along and bid $101, I will still win, but that underbidder pushed my winning bid to $102.
If a third bidder makes a $160 bid, they beat my $150 maximum, and win at $161.00 .
(All numbers and increments simplified.)
Once the auction is over, you can only cancel a winning bid for the few reasons that eBay allows as @fashunu4eeuh delineates.
iamalwaysright
·2 years agoI think its $151.
a_c_green
·2 years agoActually it's $152.50...
Ref: https://www.ebay.com/help/buying/bidding/automatic-bidding?id=4014
reallynicestamps
·2 years agoI'm dysnumeric.
https://www.youtube.com/watch?v=W6OaYPVueW4
iamalwaysright
·2 years agoOh dear. Might wanna read how auctions here work before listing.
fashunu4eeuh
·2 years ago@difri5600 wrote:
â€How do I cancel an order that I as the seller have no control over?…â€
Hi @difri5600
You need to read up on how to sell on eBay. (Until you do, i’d recommend taking down the other listings. You need to understand what the risks are before you take a harmful misstep.)
We can tell you how to cancel this transaction (see link below), but first you need to fully grasp the consequences of doing so. A seller-initiated transaction cancellation can hurt a selling account.
Second, you do have complete control over all pertinent factors—what item is to be sold. What format the listing uses. What price you want. What carrier to ship. When you list. What venue to choose. What sales terms to impose, etc.—there is but one unknown here. You cannot control what bidders do, but you still have created the selling parameters within the listing.
You made a sale after setting the opening bid. The item sold for that amount since no other bids were made. You are now contractually obligated to ship the item as soon as the buyer pays.
Below is the link on how to cancel the sale. But i included other links to information every seller needs to know before listing.
Also, be aware that eBay often imposes selling restrictions on new accounts. (One of these is “payment holdsâ€. eBay routinely holds payment in suspense for the seller until delivery and buyer satisfaction is assured.)
https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298#:~:text=for%20order%20cancellations-,Action,days%20after%20the%20request%20date
https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
https://www.ebay.com/help/policies/selling-policies/selling-policies?id=4214
stainlessenginecovers
·2 years agoBuyer didn't OFFER a bid-
They simply BID and since you had NO RESERVE on the item, it will sell for whatever you started the listing at if there were no other bidders.
monica-sells
·2 years agoYou had the control when you listed the item. Your opening price is the minimum you would accept for the item. If someone bid that amount, and no other "bidders/buyers" raised the price by bidding higher, then you are obligated to sell that item for the established (by you) price.
Suggestion....take a few minutes to read how auctions and Buy It Now work. If you cancel, you are starting your ebay history on the wrong foot...(it's like strike 1)
Make sure that $25 is enough for this one item I see.....
American Renaissance Award Medal in mint condition on red, white and blue ribbon
dhbookds
·2 years agoYou started the bidding at $100 and she bid the $100.........there is no "accepting or declining a bid" in an auction...... If you wanted $200 for the item, you should have started the item @ $200.....
u2_vintage
·2 years agoMake sure you have the auto-approval feature enabled for incoming offers by: From your Seller Hub Marketing tab, go to the Buyer Groups section. Select "Send Automated Offers"