I spoke with a person who used to work in the eBay Facebook department
During my concierge callback after the rep helped me with my issue we ended up chatting about eBay CS response time, quality, etc. When I mentioned to her how eBay abruptly stopped all Facebook and X eBay cs services, she was like “oh oh oh! Yea, I was in that department up until they just shut it down and moved me onto here (concierge dept).”
She was saying it’s such a shame that happened and she wasn’t told much as to why it happened. She was telling me how she loved working for the eBay Facebook department. Saying that real-time phone convos is tougher than the text/chat based system. The only speculation she has as to why it happened is that it’s widely known that eBay is aggressively trying to attract more of the younger demographic. Focusing more on stuff like eBay live. Which likely means that X and Facebook are deemed too old fashioned. She did mention there’s still instagram and hope it stays. She says she felt sorry for the many who used that channel for English translation as phone convos for those not fluent in English is tough. I ended saying that a ton of sellers especially in the boards rant and rave of the high level of customer service quality we’ve all gotten from eBay Facebook and agree it’s such a shame to see it end and she doesn’t understand how appreciative we all are for that. She was very glad to hear that and says as for herself she’s at least happy to still have a job there.
bennotbill
·5 months agoI've never understood why there isn't simply a problem section on this forum where ebay reps answer questions.
It would make more sense that way.
iamalwaysright
OP5 months agoWell in the distant past the blues here were pretty helpful solving minor problems. I wonder what’s Trinton up to nowadays.
bennotbill
·5 months agoThe good old days. Things seemed so much more easier then. And when you got the answer everyone else could see it which was double helpful.
meme6253
·5 months agoI wish someone in the proper office would share her same sentiment & bring it back.
rokkworks
·5 months agoI used CS on X several times - they were highly competent. They solved the most problematic situations.
Good they’re still on Insta, at least.