I sold an expensive Bracelet the other day and it failed Authentication due to gem type, what to do?

Hello everyone. I sold a very expensive Bracelet the other day to a woman who was looking to replace one she just lost.

I just received an email telling me it did NOT pass Inspection and I am SHOCKED and freaking out a lot right now because I don't know what I'm supposed to do next and who can help me.

Upon looking at the item I see this message.

Authenticity

VerifiedVerified

Listing accuracyListing accuracy

Issue foundIssue found

Authenticator's notesAuthenticator's notes

I verified that your item is authentic. However, the item's condition doesn't match the listing description. Issues found during inspection include:I verified that your item is authentic. However, the item's condition doesn't match the listing description. Issues found during inspection include:

Variety of the secondary gemstone(s) does not match the listing. Item can be relisted but ensure item is accurately depicted in the listing.Variety of the secondary gemstone(s) does not match the listing. Item can be relisted but ensure item is accurately depicted in the listing.

I don't think I even put "Secondary Gemstones." The listing shows "Main Gemstones" as "Assorted." I got these Values from my mother which I assume she got it from another listing that was similar... So I'm not sure what to do now.

At the same time... Authentication sees that it's an authentic piece so they couldn't tell me what the gemstones are that are incorrect? They couldn't help me out at all?

Is there any way I can contact someone at eBay or the Authenticator for this? I don't think this buyer even cares what the gemstones are, they just wanted a replacement, because they lost their 40 year old bracelet that was similar to mine, but it's possible they might care about the gemstones. Is it possible for the Buyer to step in with this at all and still want the item even though the gemstone types aren't correctly listed?

I just hope there is a way to mediate this because not only would this be a huge hassle to have to get it back, and the sale might not go through if it gets returned... But the total cost to ship was almost $90 and I don't want to lose that money having to resend it in the off-chance that it somehow isn't correct again(they really couldn't help me by telling me what was ACTUALLY WRONG!?).

I wasn't sure if I should post this here in selling, or maybe in Jewelry or what... But I'm a bit freaked out right now because this was a major item. I see I could ask for help in Jewelry to identify the Gemstones, but that seems like a chance too.

Here is a link to the original listing. https://www.ebay.com/itm/267179531638

Is there ANY WAY I can contact eBay, or is there anyone here that represents eBay that can help me out?

I get that these situations are meant to stop fakes, but in my case it just seems to be a mess up with the types of stones. I listed this for my mother who's had this for 40 years, so I was just trying to help her out and this is the info I got from her. I didn't imagine this would ever be the cause for rejection. I actually thought the weight of the item was off or something.

Any help is appreciated, I cannot believe this is happening. This is not a situation I can afford to be in, as that money was needed.

ratoliprova

122 View listings

Posted 5 months ago·Last reply 5 months ago

28 comments

evelyb30

·5 months ago

4744 View listings

Seconded. I'm surprised, but not too surprised, that eBay's so-called Authenticators do not understand this. It would be like tossing a Tanzanite for being heat-treated...which 90-odd percent are.

jewelbiz

·5 months ago

874 View listings

I will never put my item ever through authentication again.

Been here 28 years and made plenty big diamond ring sales when buyers read the

positive feedback.

The only time by mistake I needed to get my emerald ring authenticated it came back a 100% genuine emerald but with some extra thing???? On the surface of the stone. I don’t know what + they didn’t say.

I never put anything on the surface of the emerald stones and have owned + own very large parcels of Columbian emeralds for decades and sold countless emeralds, emerald jewelry, etc. obviously all genuine with no issues whatsoever. I’m an emerald specialist. Every one in NYC knows that!

Wow ! some idiot does not pass my emerald jewelry…

never again..

fern*wood

·5 months ago

10570 View listings

I didn't realize there was an option to avoid the authenticity process if the price was over a certain amount.

ratoliprova

OP5 months ago

122 View listings

@fern*wood wrote:
I didn't realize there was an option to avoid the authenticity process if the price was over a certain amount.

@fern*wood Where do you see that you can avoid Authenticity if price is above a certain amount? Usually they add it above $750, but is there something you read elsewhere? I don't see Jewelbiz saying this in their post. Thank you.

fredoniacoinandtreasure

·5 months ago

2120 View listings

Emeralds are routinely enhanced with oils and other surface treatments.

ratoliprova

OP5 months ago

122 View listings

@jewelbiz wrote:
I will never put my item ever through authentication again.
Been here 28 years and made plenty big diamond ring sales when buyers read the
positive feedback.
The only time by mistake I needed to get my emerald ring authenticated it came back a 100% genuine emerald but with some extra thing???? On the surface of the stone. I don’t know what + they didn’t say.
I never put anything on the surface of the emerald stones and have owned + own very large parcels of Columbian emeralds for decades and sold countless emeralds, emerald jewelry, etc. obviously all genuine with no issues whatsoever. I’m an emerald specialist. Every one in NYC knows that!
Wow ! some idiot does not pass my emerald jewelry…
never again..

@jewelbiz **bleep** that's crazy! Were you able to get whatever it was off of the Emerald? I assume maybe some sort of test chemical/solvent? Either way, that's UNACCEPTABLE!

How do you sell your high-priced Jewelry items on here? Some people said you can put it as "Customizable" (not sure how to do that) or "Fashion Jewelry?" I don't see an option to opt out and I didn't read anything that you could, so I'm curious how you are able to sell your Jewelry safely? Another post said Authentication is meant to protect us as Sellers, so I'm curious if you've had an issues with buyers and trying to return something, fakes, etc, because of no Authentication?

Also, did you start off by not doing authentication and then 1 listing ended up slipping through and got authenticated, or did you have your first item just get messed up as mentioned above and then you never did it again?

I appreciate any help with this, because I would like to possibly skip authentication if possible and the buyer just wants to replace her bracelet that she lost 3 weeks ago, with the one I have, as both are 40 years old from the 80's and from the same company, so it sounds like she's serious, but I want to make sure I'm protected because it's a lot of money to lose if something goes wrong.

Any help is appreciated, thank you!

By the way, nice pile of Emeralds!

designer_items_for_less

·5 months ago

1148 View listings

I don’t think that I can help, because I just had an authentic Gucci bought for me at a Gucci store in 2006, be denied through authenticity guarantee. I pulled all my listings after being on EBay for 22 years. I will no longer sell expensive items on here. Even with receipts, it does not matter.

ratoliprova

OP5 months ago

122 View listings

@designer_items_for_less wrote:
I don’t think that I can help, because I just had an authentic Gucci bought for me at a Gucci store in 2006, be denied through authenticity guarantee. I pulled all my listings after being on EBay for 22 years. I will no longer sell expensive items on here. Even with receipts, it does not matter.

@designer_items_for_less Wow, so you're saying you had the receipt still from the actual Gucci store and they denied it at the Authenticator still? That's nuts and completely unacceptable. I guess those things could be faked, but there should be a way to look that up in some sort of System. Gucci is still around, right? So I don't see why that info couldn't be found in their system.

That's very sad it ruined your business. My mom basically wants to pull out all of her Jewelry because of the hassle, but after dealing with a rep today she has "Renewed Faith," so lets hope that is the case. The rep today was very nice and helpful, but I'm still not 100% sure if we are doing this correctly.

tealt

·5 months ago

6370 View listings

@ratoliprova

I've sent some items through jewelry Authentication lately, and I might be able to give you a few insights about the process.

1) Like you, I've had an item declared "authentic", but there were problems.

2) The authenticator gave very little/no information about the "problems". "Cannot guarantee carat" was what I got in 2 cases. Exactly what carat they found, they would not say. (I'm guessing they are not going to provide an appraisal of a piece for free).

3) If your buyer wants your bracelet despite the "problems", Authentication will tell you that and send the bracelet on to your buyer. Otherwise your bracelet will be shipped back to you--and you have no control over shipping costs.

4) There is no use trying to contact eBay. Once the item reaches Authentication, eBay is out of the picture.

5) There is no use trying to contact Authentication. You will get no reply.

6) Unless you have communicated with or sold to the buyer outside of Authentication before, you will never know their contact information (including their address), and they will never know yours.

If the bracelet comes back to you, you might want to have it evaluated by a jeweler before listing again on eBay.

ratoliprova

OP5 months ago

122 View listings

@tealt wrote:
@ratoliprova

I've sent some items through Authentication lately, and I might be able to give you a few insights about the process.

1) Like you, I've had an item declared "authentic", but there were problems.

2) The authenticator gave very little/no information about the "problems". "Cannot guarantee carat" was what I got in 2 cases. Exactly what carat they found, they would not say. (I'm guessing they are not going to provide an appraisal of a piece for free).

3) If your buyer wants your bracelet despite the "problems", Authentication will tell you that and send the bracelet on to your buyer. Otherwise your bracelet will be shipped back to you--and you have no control over shipping costs.

4) There is no use trying to contact eBay. Once the item reaches Authentication, eBay is out of the picture.

5) There is no use trying to contact Authentication. You will get no reply.

6) Unless you have communicated with or sold to the buyer outside of Authentication before, you will never know their contact information (including their address), and they will never know yours).

If the bracelet comes back to you, you might want to have it evaluated by a jeweler before listing again on eBay.

Thank you very much for your reply! Shame so many people seem to have issues. I'm reading a lot of horror stories now.

2. I did actually get more info on the call. They made comments about what the gems were, and then said what single gem type wasn't there. But I want to contact chat and get that information in writing to make sure. They were just reading the Authenticator notes. Why didn't the Authenticator give those notes to me?

3. There was NO option for the buyer to still get the Bracelet. It said they are shipping it back to me to relist. The Agent on the Phone said that I will just have to relist it, but they weren't all that helpful because they basically said what "They thought" and "weren't completely sure." It's so difficult when I cannot get a straight answer.

They also said that they aren't the Authenticator and cannot make that call, so what is one to even do? They also said each authenticator is different so **bleep** is that about? No consistency? They also said they are separate and cannot contact them either, so it's a really broken system.

4/5. I at least got some more info from eBay, but you would think they would be able to do something for us. They cant' even get us to the Authenticators. I'm going to try and get what's wrong in writing and try again, but I'm not sure if that will help.

I might have to go that route and get it verified, but from what the eBay agent said, it seems like the only issue is I added 1 stone type that shouldn't be there, but I'm not 100% sure and don't want to risk anything.

Such an awful process. You mentioned about the Buyer accepting it as is, but there is no option for that, unless the Buyer was already notified and they themselves said they didn't want it, but I haven't heard from them yet on this.

tealt

·5 months ago

6370 View listings

@ratoliprova

As @kensgiftshop intimated, eBay phone reps usually just say whatever it takes to get you off the phone. They have no power to do much, if anything.

EBay phone reps have no power to help you with this because, and they said, they cannot reach the Authenticator. Authentication is run by a separate company contracted with eBay. Once Authentication has your item, the whole transaction is out of eBay's hands.

You are probably right. If there was no note on the Authentication notice that the buyer wanted the item anyway, they may have already been contacted and decided they didn't want it.

Jewelry Authentication can be frustrating, particularly with the lack of information about the piece that comes back Authentication. But, it is what it is, and we sellers can't do anything about it when selling jewelry for over $500.

ratoliprova

OP5 months ago

122 View listings

@tealt wrote:
@ratoliprova

As @kensgiftshop intimated, eBay phone reps usually just say whatever it takes to get you off the phone. They have no power to do much, if anything.

EBay phone reps have no power to help you with this because, and they said, they cannot reach the Authenticator. Authentication is run by a separate company contracted with eBay. Once Authentication has your item, the whole transaction is out of eBay's hands.

You are probably right. If there was no note on the Authentication notice that the buyer wanted the item anyway, they may have already been contacted and decided they didn't want it.

Jewelry Authentication can be frustrating, particularly with the lack of information about the piece that comes back Authentication. But, it is what it is, and we sellers can't do anything about it when selling jewelry for over $500.

The rep was pretty helpful by telling me what actually was wrong with the Item, at least I got what I assume was some good info, but not 100% if that's correct(I also should have asked them to send that info to me via email so I'm going to see if chat can do that), but nothing else could be done or help me.

I'm writing up a message to the buyer now, as I wanted to get more info from eBay/etc before contacting them, but I hope they didn't get contacted about it and said they didn't want it, because I'm hoping to still work something out with them.

I just saw that some people had messages that the item still got sent to the buyer anyways, but it might have been based on the item or price.

Yeah it was an extremely awful situation when they just said that it didn't pass and no real info. It's silly because they added notes to eBay's Customer Service Rep, but they couldn't give that info to me? So I will have to either believe what the rep said (that everything is fine except there is no Peridot), or get an actual appraisal, which we really don't want to spend the money for. We actually got an Appraisal for it in '91, but it says "Rainbow/Assorted Gemstones," so that is useless.

What a crazy situation. Hopefully the buyer still wants it, but I'm not sure how to deal with this in case there's another issue.

I did hear I could sell it as "Customized," to get around Authentication, but I'm not sure if that is a smart idea for me as a seller, as it seems the Authentication helps with Seller Protection, and this is an expensive piece.

tealt

·5 months ago

6370 View listings

@ratoliprova

I suspect the eBay phone rep read what you wrote about the problem and agreed with whatever you guessed/suggested. Which, as you pointed out, hasn't helped you much.

EBay's guidance on "customized" jewelry is rather vague, although personally I don't think I'd want to try it.

Authentication is one of the very few things eBay offers that actually protects a jewelry seller.

If a piece goes through Authentication, is sent to the buyer, and the buyer wants to return it, the piece has to go back to Authentication for "inspection" before the buyer gets a refund. If the buyer has damaged the piece or tries to send back something different, the inspection fails, the piece is returned to the buyer, and the buyer gets no refund. This happened to me once, and I was very glad for that protection!

I too once had a Authenticated piece with "problems" sent directly on to the buyer without any buyer choice. I never did know why that happened.

I hope things work out with your customer.

ratoliprova

OP5 months ago

122 View listings

@tealt wrote:
@ratoliprova

I suspect the eBay phone rep read what you wrote about the problem and agreed with whatever you guessed/suggested. Which, as you pointed out, hasn't helped you much.

EBay's guidance on "customized" jewelry is rather vague, although personally I don't think I'd want to try it.

Authentication is one of the very few things eBay offers that actually protects a jewelry seller.

If a piece goes through Authentication, is sent to the buyer, and the buyer wants to return it, the piece has to go back to Authentication for "inspection" before the buyer gets a refund. If the buyer has damaged the piece or tries to send back something different, the inspection fails, the piece is returned to the buyer, and the buyer gets no refund. This happened to me once, and I was very glad for that protection!

I too once had a Authenticated piece with "problems" sent directly on to the buyer without any buyer choice. I never did know why that happened.

I hope things work out with your customer.

@tealt Thank you.

They were able to give me a little bit of info yesterday(but not all of the info was correct), but were otherwise useless, but I was able to get to an actual Authenticity Rep today so that was good, and I was able to get an actual email of what went wrong.

Some people said you could list it as Fashion Jewelry, but I'm not too sure on the specifics of that.

The customer still wants the Bracelet, and they seem to just want to go around having to deal with these Authenticators again, so avoiding Authentication this time might be an option, because they dont' seem to be one to want to scam me, because they are an older woman who is replacing a bracelet they just lost a few weeks ago that was similar to the one I am selling, both from 40 years ago, same brand/company, so it's something extremely important to her (at least that's the story I was given to which I assume she is legitimate), and I want to believe i wouldnt' get scammed, but who knows....

While I want to be protected, I don't want to deal with HASSLE and the thought of LOSING A SALE because of eBay.

They didn't even give the option to the buyer if they wanted it (I assume they didn't get asked).

Thank you!

albertabrightalberta

·5 months ago

I can explain it to you but I can't understand it for you.104 View listings

@ratoliprova wrote:

You mentioned about the Buyer accepting it as is, but there is no option for that, unless the Buyer was already notified and they themselves said they didn't want it, but I haven't heard from them yet on this.

As I understand it, when an item passes authentication but is found to have discrepancies in the "accuracy" of the listing and/or description, the buyer is made aware and is given the opportunity to accept the item if they're okay with whatever differences were found.

(This option is only available if the item is found to be authentic but with discrepancies. If an item is deemed fake, the listing is removed with a counterfeit violation ding to the seller's account.)

ratoliprova

OP5 months ago

122 View listings

@albertabrightalberta wrote:
@ratoliprova wrote:

You mentioned about the Buyer accepting it as is, but there is no option for that, unless the Buyer was already notified and they themselves said they didn't want it, but I haven't heard from them yet on this.
As I understand it, when an item passes authentication but is found to have discrepancies in the "accuracy" of the listing and/or description, the buyer is made aware and is given the opportunity to accept the item if they're okay with whatever differences were found.

(This option is only available if the item is found to be authentic but with discrepancies. If an item is deemed fake, the listing is removed with a counterfeit violation ding to the seller's account.)

@albertabrightalberta That's the crazy thing about this situation, it was deemed Real by them(we know it's real as it was purchased directly at the brand's store by my parents), but they still didn't seem to ask the buyer (they didn't let me know yet if eBay asked them, but they told me they still want it, so I assume that they didn't get asked or else they would have accept it).

So I don't know why they weren't asked. Very confusing and very annoying that they made a decision so fast without consulting either of us.

ratoliprova

OP5 months ago

122 View listings

So I just got off the phone with an eBay Agent and it just makes things that more confusing.

She was a bit confusing, but it seemed like the only Gemstone that was incorrect was "Peridot," and from what she said in the notes that all the others were correct (why was I not given this information, but it was included for eBay Agents?). I forgot to ask if I could get a copy of that to my email, so I will try and schedule another call, but she basically said to try to relist it as "Assorted Gemstones," and that "Should work," but from the replies to this thread it sounds like this isn't a good idea.

If I removed "Peridot" would the information be okay as is? It sounds like I need a lot more information from what previous replies said, but I'm not sure. From what my parents said they didn't have enhanced or lab gems back then, but I don't know.

Another listing, here https://www.ebay.com/itm/117089989734 , just lists the types as well, but nothing else besides that, so is this a legitimate listing as well?

This is an actual Jeweler so I would assume they were doing the listing correctly.

The agent was not the most helpful unfortunately. They basically said that they can't interpret what the Authenticator said and can just read from what they were given, and there's no way to contact an authenticator and try to figure this out more for what I need.

They really didn't know how I would list this and just said to try assorted gemstones and see if it works, as they weren't sure, and weren't sure if just removing "Peridot" if it would work. I wish there was more info I could be given and I wish I could get some actual help for how to move forward.

They just said to relist it as if it was no big deal, until I told them it cost $90 to ship this item and then they were shocked. I don't have $90 to waste every single time.

Thank you for any help.

kensgiftshop

·5 months ago

389 View listings

@ratoliprova wrote:
The agent was not the most helpful unfortunately.

Unless you can get a hold of a rep that actually works for Ebay, the phone reps are pretty much worthless.

ratoliprova

OP5 months ago

122 View listings

@kensgiftshop wrote:
@ratoliprova wrote:
The agent was not the most helpful unfortunately.

Unless you can get a hold of a rep that actually works for Ebay, the phone reps are pretty much worthless.

Thank you... So this person wasn't an actual eBay Rep? They made it seem like they were. Who exactly is calling me then?

They were able to give me some information, but otherwise couldn't help me. They couldn't contact the Authenticator, said I wouldn't be able to and just made it seem like nothing could be done for my situation.

It's sad because other posts I'm reading on Reddit say that they had items fail Authentication for little things and the item still went to the buyer, so it's a shame that couldn't happen in this case or at least work something out so the buyer could accept it.

kensgiftshop

·5 months ago

389 View listings

@ratoliprova wrote:
@kensgiftshop wrote:
@ratoliprova wrote:
The agent was not the most helpful unfortunately.

Unless you can get a hold of a rep that actually works for Ebay, the phone reps are pretty much worthless.
Thank you... So this person wasn't an actual eBay Rep? They made it seem like they were. Who exactly is calling me then?

They were able to give me some information, but otherwise couldn't help me. They couldn't contact the Authenticator, said I wouldn't be able to and just made it seem like nothing could be done for my situation.

It's sad because other posts I'm reading on Reddit say that they had items fail Authentication for little things and the item still went to the buyer, so it's a shame that couldn't happen in this case or at least work something out so the buyer could accept it.

Most of the phone reps are contracted workers for another company in a foreign country and unless the problem is listed in their note book, they are not much help.

Most will tell you anything just to get you off the phone so they can move on to the next person they can't help.

When I have a question or problem, I never mess with CS, I come here and ask questions.

Most posters here know more about how Ebay operates then CS does.

If you're lucky, contacting CS, you might actually get someone that works for Ebay, but it's rare.

As far as the authentication process, don't know a lot about it, I would never sell an item that had to go through it.

I think if it fails, sometimes they will contact the buyer and ask if they still want it explaining the problems.

ratoliprova

OP5 months ago

122 View listings

@kensgiftshop wrote:
@ratoliprova wrote:
@kensgiftshop wrote:
@ratoliprova wrote:
The agent was not the most helpful unfortunately.

Unless you can get a hold of a rep that actually works for Ebay, the phone reps are pretty much worthless.
Thank you... So this person wasn't an actual eBay Rep? They made it seem like they were. Who exactly is calling me then?

They were able to give me some information, but otherwise couldn't help me. They couldn't contact the Authenticator, said I wouldn't be able to and just made it seem like nothing could be done for my situation.

It's sad because other posts I'm reading on Reddit say that they had items fail Authentication for little things and the item still went to the buyer, so it's a shame that couldn't happen in this case or at least work something out so the buyer could accept it.

Most of the phone reps are contracted workers for another company in a foreign country and unless the problem is listed in their note book, they are not much help.
Most will tell you anything just to get you off the phone so they can move on to the next person they can't help.
When I have a question or problem, I never mess with CS, I come here and ask questions.
Most posters here know more about how Ebay operates then CS does.
If you're lucky, contacting CS, you might actually get someone that works for Ebay, but it's rare.

As far as the authentication process, don't know a lot about it, I would never sell an item that had to go through it.
I think if it fails, sometimes they will contact the buyer and ask if they still want it explaining the problems.

@kensgiftshop Thank you. I ended up speaking with someone today who actually was part of eBay's Authenticity Team.

I agree about trying to get me off of the phone though, the rep yesterday just seemed to not really care. The one today, was really helpful, and transferred me to the Authenticity rep.

Why wouldn't you go through with an Authenticator? Would you do things to avoid having have it sent there?

Thank you.

caldreamer

·5 months ago

4052 View listings

If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item won't be sent on to the buyer and they will receive their money back. Where an item is unable to be authenticated, you'll cooperate in removing it from marketplace circulation.

Rules for gemstones

Gemstones must clearly describe the creation method or treatment in the title, item specifics and item description, and follow all the guidelines below.

Natural gems

If your gem is natural, you may include the gemstone name in the title and item specifics

Treated gems

If you are listing a natural gemstone that has been treated (for example, it has been dyed to enhance the color), you are required to:

Specify clearly in the title that the gem is treated
Select the treatment type in the item specifics
Include the following treatment details in the description:
- Treatment type
- Disclose that the treatment is not permanent and loses its effect over time
- Disclose that the treatment has a significant effect on the gemstone's value
- Describe any special care requirements for the gemstone to retain the benefits

Lab-created gems

If you are listing a lab-created gemstone, you are required to:

Specify clearly in the title that the gem is "lab-created" using only these words immediately preceding the gemstone name (such as "lab-created diamond")
Do not use other similar terms, such as "man-made"
Select "lab-created" in the item specifics
You may only include the gemstone name (for example, "ruby") in the listing if your lab-created gemstone has the same mineral composition as the natural gemstone

Simulated gems

If you are listing a simulated gemstone, you are required to:

Include the name or brand of the material (such as cubic zirconia) in the title
State that the gem is simulated in item specifics and description
If you include the name of the gemstone that your gem is meant to simulate, you must also include the word "simulated" immediately preceding the gemstone name (such as "simulated diamond"). This is true for the title, item specifics and description

A diamond is a mineral consisting essentially of pure carbon, crystallized in the isometric system with a hardness of 10, specific gravity of approximately 3.52 and refractive index of 2.42. If your gemstone does not meet this definition, do not list your item as a diamond. If the mineral composition of the gemstone is different from the natural gemstone, you must clearly describe the actual material the gemstone is made of in the item specifics and description, such as cubic zirconia, glass, rhinestone, etc.

Unknown gem type, treatment or grade

If you do not know if the gemstone has been enhanced or treated, or if it is lab-created or simulated, or the grade of the gem, you should consider having it certified. All unknown gemstones should be listed in the Fashion Jewelry category and you should not make any claims that are not fully known.

ratoliprova

OP5 months ago

122 View listings

@caldreamer wrote:
If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item won't be sent on to the buyer and they will receive their money back. Where an item is unable to be authenticated, you'll cooperate in removing it from marketplace circulation.

Rules for gemstones
Gemstones must clearly describe the creation method or treatment in the title, item specifics and item description, and follow all the guidelines below.
Natural gems
If your gem is natural, you may include the gemstone name in the title and item specifics
Treated gems
If you are listing a natural gemstone that has been treated (for example, it has been dyed to enhance the color), you are required to:
Specify clearly in the title that the gem is treated
Select the treatment type in the item specifics
Include the following treatment details in the description:
Treatment type
Disclose that the treatment is not permanent and loses its effect over time
Disclose that the treatment has a significant effect on the gemstone's value
Describe any special care requirements for the gemstone to retain the benefits
Lab-created gems
If you are listing a lab-created gemstone, you are required to:
Specify clearly in the title that the gem is "lab-created" using only these words immediately preceding the gemstone name (such as "lab-created diamond")
Do not use other similar terms, such as "man-made"
Select "lab-created" in the item specifics
You may only include the gemstone name (for example, "ruby") in the listing if your lab-created gemstone has the same mineral composition as the natural gemstone
Simulated gems
If you are listing a simulated gemstone, you are required to:
Include the name or brand of the material (such as cubic zirconia) in the title
State that the gem is simulated in item specifics and description
If you include the name of the gemstone that your gem is meant to simulate, you must also include the word "simulated" immediately preceding the gemstone name (such as "simulated diamond"). This is true for the title, item specifics and description
A diamond is a mineral consisting essentially of pure carbon, crystallized in the isometric system with a hardness of 10, specific gravity of approximately 3.52 and refractive index of 2.42. If your gemstone does not meet this definition, do not list your item as a diamond. If the mineral composition of the gemstone is different from the natural gemstone, you must clearly describe the actual material the gemstone is made of in the item specifics and description, such as cubic zirconia, glass, rhinestone, etc.
Unknown gem type, treatment or grade
If you do not know if the gemstone has been enhanced or treated, or if it is lab-created or simulated, or the grade of the gem, you should consider having it certified. All unknown gemstones should be listed in the Fashion Jewelry category and you should not make any claims that are not fully known.

Thank you very much for this information, I appreciate it.

So what you're saying is I have to know every single Gem and the information about it, before selling and would have to contact a jeweler for this?

I have other items for sale as well, which I am not sure if I know the grade/info of those either.

So nothing can be unknown, everything has to be known and listed properly? This definitely makes things more difficult if I have to know purity and enhancements and such.

kensgiftshop

·5 months ago

389 View listings

@ratoliprova wrote:
So what you're saying is I have to know every single Gem and the information about it, before selling and would have to contact a jeweler for this?

Yes, you need to know what it is you're selling.

meme6253

·5 months ago

3964 View listings

You really never should have sold it until you had the official verified authenticity, That being said you can offer the customer a partial refund due to the circumstances & see if they are willing to keep it, If the customer has already received the item have they complained to you?, If they have not received it yet wait for a response from them first, Good Luck to you.

ratoliprova

OP5 months ago

122 View listings

@meme6253 wrote:
You really never should have sold it until you had the official verified authenticity, That being said you can offer the customer a partial refund due to the circumstances & see if they are willing to keep it, If the customer has already received the item have they complained to you?, If they have not received it yet wait for a response from them first, Good Luck to you.

Yeah, it was our fault for not knowing the correct gemstones and verifying them. I didn't even think that could have been a cause for concern and verify the gemstones here.

They have not received the item. The Item went to eBay's Authenticators and now they want to send it back to me, if they haven't already sent it out. I will be contacting the Buyer after I get in touch with eBay to explain the situation and hopefully be able to figure something out, but I feel really let down by eBay right now.

I know it's definitely my/our fault, especially on an item of this price, but I would have liked it if eBay could have done more than just "this failed, back to you it goes!" because the Buyer most likely doesn't care about the item gemstones, they just are replacing their lost Bracelet with one that's similar. I don't think the Gemstones mattered. So it's a case by case situation and eBay just decided to deny it, and not even tell me what exactly is going on. The LEAST they could have done is told me which gemstones are incorrect, or how I could improve for the future so this doesn't happen again.

It's not like I was selling a fake, I just made a mistake.

ccomic

·5 months ago

118 View listings

Yes, it would have been nice if they had listed what they thought all the stones were.

ratoliprova

OP5 months ago

122 View listings

@ccomic wrote:
Yes, it would have been nice if they had listed what they thought all the stones were.

Yeah, it really bothers me that I'm being told that something is incorrect without even being told what is incorrect so I can change it for the future. It's like they want us to spend the time/money to get it verified. At the same time I see the Jewelry Section here can ID things so I will use that for the future. I didn't even think to attempt to verify the stones, so that's on me, and I should have done that before selling the item.

What's more is the claim the "Secondary Gemstones" are the problem, when there is no "Secondary Gemstones" listed.

So not only am I not being told what's wrong, but I'm being told something I didn't list is wrong.... So is this an actual mistake or what is going on? I'm assuming that there is in fact an issue, but they are making it so difficult to work with.

You would think they would try to work more with sellers in these situations. As I said before it passed authenticity as the correct item, but just the gemstones were wrong...