I sent invoice, WITH shipping amounts. Buyer paid. $0 shipping charged!? | Selling

replacementradios · 2022-11-05T18:05:43.687000Z

I had a buyer purchase two different items (with Best Offers, accepted manually.) I then sent the buyer one invoice for both items, using the link in the Order. (From the Orders tab in the Seller Hub.) There were two shipping options on the invoice page. UPS Ground and USPS Priority, with amounts shown for both. ($24.05 for UPS. $40 for USPS.) When I received the payment, there was $0 paid for shipping. It was not a free shipping listing. There was no agreement with the buyer to ship it for free. And the Invoice I sent did not have $0 for any shipping amount. So how was he able to submit a payment with $0 for the shipping?? I am assuming this is an eBay glitch. Has anyone else seen this? And what do I do now? I told the buyer I was probably going to have to cancel so he could order again and whatever glitch they had would hopefully be fixed the next time around... FYI - Both the shipping amounts were reduced from what eBay had estimated and pre-populated in those fields, but both fields were definitely filled in. (And I copied myself on the invoice, so I have it in my Inbox as proof.)

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I sent invoice, WITH shipping amounts. Buyer paid. $0 shipping charged!? | Selling | eBay Community