I put an item for sale and it was automatically relisted and a buyer got a $300 item for $16. I didn’t relist it and I don’t know what to do, I’ve asked the buyer to cancel the order because it was a mistake but there refusing
Summary: kbin2002 mistakenly listed a $300 item for auction starting at $11.60. Following an automatic relisting, the item sold for $16, causing kbin2002 to request cancellation, but the buyer refused. Participants explained that the issue was due to the listing being set up as an auction, and advised against giving away the item at a loss. They suggested canceling as 'out of stock', but warned of potential negative consequences on seller performance metrics. It was also noted that the item was not actually worth $300 based on market values.
I put an item for sale and it was automatically relisted and a buyer got a $300 item for $16. I didn’t relist it and I don’t know what to do, I’ve asked the buyer to cancel the order because it was a mistake but there refusing
onefootflipper
·1 month agoFirst off, this is NOT a $300 item. There are a bunch of them LISTED at $300, but there has only been one sale of this item in ebay history and that once sold for $100 in 2023. So it is MAYBE a $100 item on ebay. It is $235 free ship on Amazon and only has 3 reviews, so very few of them have ever sold.
Second, you sabotaged your own listing by not including either a stock photo or some photo of the item unwrapped so you could actually see what it looked like. It isn't like there are people out there waiting in line to bid on very specific model of obscure lighting fixture, so they would have needed to see what it actually looked like in order for there to be any interest.
Either cancel the order and take the hit to your account and the negative feedback or ship it out and you will have learned a lesson.
kibble-net
·1 month agoPersonal responsibility.
albertabrightalberta
·1 month ago@kbin2002
You listed the item at auction and it sold with 3 bids if it's this item:
https://www.ebay.com/itm/278088818454?itmmeta=01KVZXYQNR2P8CMW61V5AF88WH&hash=item40bf629f16:g:YnMAAeSw4hJqJcW~
If you run auctions, you should start an auction at the lowest price that you can afford. That way, if there's just one bid, you're okay with that.
You are obligated to sell to the buyer or take a ding by cancelling as out of stock.
As for ebay relisting it, I'm guessing that you chose the auto-relist up to 8 times when you listed it.
funfactorychannel
·1 month agoIf you cannot afford the lost. Take the performance metric defect. (NOTE this is a very important metric to keep in good standing) and learn from this lesson.) But ebay gave you a leeway just for this purpose, everyone makes mistakes. Learn from it and try to sell more fast to move cover this defect.
jdbelt1960
·1 month agoI would refuse to cancel as a buyer also and would be shocked that you asked. If you had a BIN price of $150 then it is not a $300 item. Also if you set the auction price at $12 you must be prepared to sell at that price.
jonathanbrightlight
·1 month agoYou listed it originally as an auction starting at $11.60, with a Buy It Now price of $150. https://www.ebay.com/itm/278064798995
It received no bids and was relisted automatically because you chose that option on the first listing.
It then received 3 bids on the second auction, all from the same bidder, and sold for $11.60 plus shipping.
You set up the listing that way, and you are responsible for it. You can cancel if you choose, but know that you will very likely receive negative feedback, and even if not, it's a hit to your metrics and since you have not sold much, that is a much bigger impact than a frequent seller.
inhawaii
·1 month agogurlcat
·1 month ago · Edited@jonathanbrightlight You sure you're looking at the right item? Just wondering because $11.60 is not $16 like the OP keeps saying. EDIT: Also $11.60 is not just a low starting bid; it's weird.
jonathanbrightlight
·1 month ago · EditedIt's the only item they have sold or listed. Edit: recently enough to see, that is.
janet9988
·1 month agoCancel as out of stock. Buyers can not stop you from doing that.
all4homeusa
·1 month agoHi, you can cancel this order. In your order detail, click on more actions and select cancel order.
Keep in mind that seller-initiated cancellations can affect your seller performance metrics, so it must be a one time thing!
It's best to contact the buyer first, explain the pricing error. He might not agree but you don't have to give away a $300 item for a mistake.
kbin2002
OP1 month agoI’ve contacted them and there refusing, don’t want to back out on it but can’t give away a $300 item for $16 because of an error, I feel bad about the whole thing
momtoabeautifuldaughter
·1 month agoThe listing I'm seeing was an auction?
oregon_bins
·1 month ago · EditedJust make sure you realize that it was clearly your error and not an error on eBay's side. Your error was to start an auction at a price you are unwilling to sell it for. If you want to run an auction you need to start the bidding at a price you're happy with getting. If you accidentally started an auction that is still your error and you need to figure out this platform better.
But there was no glitch. Auctions are set up to automatically relist by default.
Just cancel saying it's out of stock and no you can only do that a few times without serious impacts negatively on your account. So learn from these mistakes so they don't happen again. Good luck!
kensgiftshop
·1 month agoIt was an auction and it started at $11.60.