I paid for shipping myself but then eBay charged me for shipping
I have sold three items on eBay recently and when I look at my account, there’s a problem. I took the items to the post office and paid for shipping at the post office.. But then on my account eBay deducted a fee for shipping, which they didn’t do. How can I get this fixed on my account and get my money back
3 comments
mam98031
·1 week agoSounds like Ebay is doing some sort of test. We don't always know when they are doing those.
I would ask that you check you money. Do you see a deduction for that shipping label? Chances are that it doesn't get deducted from your account until it is actually used. So you may be fine.
This is a new experience we're introducing to simplify shipping for sellers. If you and your listings are eligible, this will be the only shipping option.
We are introducing this experience to a limited group of sellers who list eligible items. Your listings meet the criteria for this new experience. More sellers and categories will be added at a later date.
"What are the benefits of using this program? / Why should I use this label?"
There are many benefits to this shipping program:
Competitive shipping rates for your buyers available directly from eBay
No special packaging required - you can use any box to package your item, as long as it is within our size and weight limits
No printer needed - just show the QR code at the carrier and they’ll print the label for you
Tracking is automatically updated for your buyer
Once you ship with the prepaid label, you’ll receive the following protections:
You'll be protected if the item is lost or damaged from the point the item is scanned into the carrier’s delivery network and until it's marked as delivered
If there’s a delivery-related issue, we'll work directly with your buyer and handle all claims and paperwork with the carrier
Your seller performance standards and service metrics won’t be affected by late deliveries as long as the package is scanned by the carrier within your stated handling time
"I'm not happy with the label cost. This is making my listings less competitive."
When you ship your item with this program, we provide you with a prepaid label with tracking and protections against carrier loss and damage automatically included. It's important to price your items carefully to attract buyers who will be browsing similar items from other sellers in this program. You can also choose to offer free shipping which can help attract buyers and help your items sell quicker. See our Pricing your items help page for more tips.
With this prepaid label, you also benefit from the extra protections offered by this program. You're covered up to $200 if the item is lost or damaged in transit, and we'll handle claims directly with your buyers so you don’t have to. If you decide not to use the prepaid label you've been provided with, you won't be reimbursed for the cost if you purchase another label off eBay.
"How do I void a label?"
The seller doesn't need to cancel the label as unused labels will be voided automatically
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ship-with-ebay?id=5575
mam98031
·2 weeks agoPlease do give us a screen shot of what you are seeing. Black out any personal info. This will help us help you.
In the meantime, go to your Shipped items and void the shipping labels you did not use. It will take 3-4 weeks for the carrier to refund you the money, but at least it is coming back to you. From the drop down menu on the left you can Void the label.
I would ask WHY you shipped the way you did? Paying FULL retail at the PO is a more expensive way to ship. Especially since you can get it CHEAPER with Ebay shipping labels. So why did you make the choice you made?
adamcartwright
·2 weeks agoPost a screenshot of the What Your Buyer Paid and What You Earned sections from your Order Details page on this transaction, so we can see what happened.