I have a return case I am supposed to respond to by tomorrow. 01/05/24 | Selling

ten_o_nine · 2024-01-05T01:18:03.224000Z

Return states "Item not as described or pictured" and in return details it states " They thought it was for a 16pc set, not a 4pc set", they did not respond to my messages for where they got the 16pc from, so I called eBay "Something I did not do in the last 10 or 12 years, the CSR took all the info and told me to call back tomorrow and request eBay to step in, lol, she said the response is due tomorrow, I said I want to escalate now rather than wait for tomorrow, she said I only can request escalation on the same day the case is dueI really don't care, I can refund the buyer but I hate to do that when they say NAD and I am charged with that, why not add BDRD, "buyer did not read description"? as an option.I can afford a defect or 2 right now.

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I have a return case I am supposed to respond to by tomorrow. 01/05/24 | Selling | eBay Community