I guess all sellers have been through this so maybe just venting? | Selling

udoittwo · 2024-03-05T15:21:49.954000Z

I sold an item and the envelope fell from the lot I was mailing. A little after a week, I get the "where is my item?". I swore I mailed it but found it the next day, it fell between my car seats. I email back that I totally messed up, apologized and that it was mailed that day. It happens and let's face it, the P.O. has been very slow lately. A few days later and I get the buyer asking for a refund and saying the seller is "full of excuses" and that bothers me.Some will say, "just add tracking". I understand the value of tracking and eBay WILL listen to a seller that used tracking. It's $7 item and tracking starts at $5. If I add a shipping $5 fee, it will never sell so why bother listing on eBay at all?I put in my ad as I am retired and don't drive that much that I may take an extra day or 2 to get something mailed. EBay allows a couple days to get something shipped and hopefully eBay is aware that the P.O. is actually slower. EBay should automatically issue to the buyer that asks for a refund a notification saying that refund can not be asked for until a certain # of days after the sale[2 weeks?] and to please have some patients if needed. ? 1. I know it was mailed and I am fairly certain the buyer will receive the item plus I issued the refund to end it. Judging by the buyers comment, I probably will get NEG. feedback. We all know eBay favors the buyer but 90+% of the sellers are honest, why does eBay allow NEG. feedback in these case. The seller has done all they can and issued the refund. Neutral feedback should be the max a buyer can give IF a refund has been issued. ? 2. Is there a time consideration here. How soon after a sale can a buyer ask for a refund?To add just the slightest help to the seller, eBay should allow buyers to ask for refund but not have a refund issued until a certain amount of time has passed[16 days?]. ? 3. Does eBay keep track of buyers that have asked for many refunds? A scammer can get the item + a refund and there are some that will do that.

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I guess all sellers have been through this so maybe just venting? | Selling | eBay Community