I can't believe eBay's return system | Selling

jedid37 · 2023-06-27T18:55:11.053000Z

The buyer opened a case without contacting me about it first, claiming that the item was defective.He bought a statue/figure of a movie character, which he claimed one of the arms fell off.Well, this is totally normal, because the arm was made to come on and off as it is magnetically attached to the body. I tried to explain this to the buyer and even provided an email response I got from the CS team of the company that produced the figure. The buyer kept arguing and demanded a refund. I would have gladly given the refund if the item was really defective, but it was clearly fine, the buyer could not even provide me with clear photos or any other evidence that it was "broken." Not to mention the returns shipping would have cost me over $400 due to the buyer's location. I understand that it is the buyer's right to return dissatisfactory items, but I believe they should not be allowed to return items for no good reason, especially if they are clearly making a false claim. I have lost almost $1000 due to this awful transaction and dispute with the buyer and eBay. How can you take the side of the scammer and take the funds away from me like that? Selling on this platform for three years, I feel like eBay never takes care of their sellers and all the rules only exist so that buyers can take advantage of them. This is ridiculous. I am not rich, and this amount of money is no joke, not to mention the mental damage I have received from dealing with this event. There need to be changes to the policies here, or else it seems like there is no future for innocent sellers.

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I can't believe eBay's return system | Selling | eBay Community