I cannot believe this.
Someone messaged me before purchasing a set of brake pads for their car if they would fit their car.
I told them these pads ONLY fit your model of car with a 3.6L V6 engine.
Buyer buys them, then opens a return "THEY DO NOT FIT!!"
I ask them what engine they had and they reply "2.0L 4 cylinder".
I ask them why on earth would they buy something that I told them would only work with the 3.6L V6 engine and then demand a return?
Even worse, I put in the description "please look at your current brake pads to ensure they fit". The brake pads for the 2.0L 4 cylinder look COMPLETELY different.
They got mad at me and basically said "I can buy whatever I want, even if you tell me it don't fit and return it, it's my right".
Every day I lose a little faith in people..
kibble-net
·10 months agoThere are buyers who don't read item details???
I am shocked. SHOCKED!!!
/surprised pikachu face
mustang707
·10 months agoYou have had your share of bad buyers lately. My only advice is to be more direct with your answers to these questions. If they say "will it fit this ABCX engine?", and you know it won't, then just say NO rather then come back with "it fits WXYZ engine". I agree with @christworks -these people don't have a clue to sizing parts for their cars.
chapeau-noir
·10 months agoWe're buying some car parts online - the part we need for our '97 Subaru is no longer made, and me with the lead foot is driving around without a speedometer.
It seemed like it was pretty easy to purchase what we needed here, all it took was some patience to locate the parts, and there was the fitment chart included. All we needed was the make/model/year of our wagon and do a little matching.
I'm not sure how people can skroo this up, but maybe the parts we needed were just more obvious or something.
broto_64
·10 months agoI would check and see if that buyer can be reported for abusing the returns system, because I believe the buyer's behavior qualifies. We are not in the business of shipping things around the country on our dime so buyers can sample merchandise from inside the comfort of their home, that is not how this works.
christworks
·10 months agoPeople who ask questions about car parts are signaling to you they don't know what they are doing.
People who know what they are doing can look at the listing and will know whether or not that part fits their car, assuming you have provided the information. In fact, people who know what they are doing will trust their judgment over yours.
Start blocking these fools. You will save yourself a big headache and, believe it or not, your sales don't suffer.
psfhobbies
·10 months agoI just had a lady buy 10 3d printed resin hooks we sell for model cars and or whatever they want. These are about 6mm in length. The photo shows them next to a penny and one on my finger for size comparison. She says she wants to return them because they are tiny and she needs 2 inch ones. Im speechless where did she get the idea they were anywhere near 2" in size. Has she ever seen a penny!? ..only on Ebay
ednkarens
·10 months agoThe Best thing to do to prevent this type of sale is right when someone buys a car part, send them a note that before you can close the sale and ship you must have their car's VIN number either from the plate on the dashboard inside next to their windshield, or from their auto insurance card. This way you can do a quick VIN search and it will tell you the correct year, make, model and usually 99.9% it's right on the engine size. You can also call a local national auto parts store and ask whoever answers if they have the brakes for that specific car and let them quickly search the VIN number to give you more peace of mind.
If no one gets back to you with their VIN number within 48 hours, then you can send them a polite note that you are still waiting for their VIN and if you don't hear from them within 24 hours, you'll cancel their purchase due to lack of confirmation.
Of course they might get mad and give you a Neg, however, if you respond to their feedback by stating you can only ship a specific part with confirmation of a vehicle's VIN, then anyone who reads your feedback should hopefully see how professional and thorough you are.
adamcartwright
·10 months ago@ednkarens
Have you put that into practice, yourself?
jonathanbrightlight
·10 months ago@ednkarens
That sounds like a quick path to a suspended selling account.
gwenscupboard
·10 months agoSorry but I have to say that is the dumbest thing I have ever read.
If a person wants to buy a car part knowing that it will NOT fit their particular car, that's their prerogative.
Just like OP's 'buyer' and his right to be stupid.
ednkarens
·10 months agoI stand corrected. I used to work in an auto parts store and it always got to me how people who wanted to repair their own cars didn't even know exactly what they owned.
I feel bad for everyone here that work so hard to sell the correct part only to have what happened to the OP.
broto_64
·10 months agoThe problem with that is a buyer can report you for not wanting to complete the sale, because unfortunately there are only two reasons you can use to cancel:
Damaged / out of stock (which means you get a defect)
Problem with buyer's address OR Buyer asked to cancel (which is not something all buyers take lightly).
christworks
·10 months agoI read this post earlier and an hour later I'm sitting here doing listings...and came across a car part to list. In my research I found this listing where the seller does basically what you've suggested. Just scroll down to their description.
roccotacodad54
·10 months ago"Every day I lose a little faith in people."
I lost that long ago.
A very wise woman I used to know (RIP) told me once that if I expect people to act civilized I will be setting myself up for dissapointment. That it is better to be pleasantly surprised than be dissapointed by expectations....................
chapeau-noir
·10 months agoExpectations almost always lead to disappointment. It's why I expect little and am grateful for everything.
roccotacodad54
·10 months agoAmen..............
fern*wood
·10 months agoI'm guessing this falls under the category that requires free returns now. If so, isn't there some protection or shipping help from ebay?
hartungcards
·10 months agoDid you ask them if they were trying to install the brake pads on their engine?
chapeau-noir
·10 months agoI don't think people are necessarily stupider, it's just that since we sell to the world, we encounter everybody's village idiots rather than just our own.
stainlessenginecovers
·10 months agoI would respond with 'You're correct. At least I got a 3 week interest free loan of your $$ that I was able to earn interest $$ on. If there were only more that think like you, I would be rich! Thanks!"
worried about feedback? Copy/paste their brilliant response to you for the world to see.
"Buyer was informed it did not fit their car before they purchased. They still bought. Then refunded and told me not to tell them what to buy"
meme6253
·10 months agoI am closing in on losing all faith in people!, Things are crazy & people are getting crazier, Hang on for the ride!
dolcetreasures
·10 months agoI can’t imagine what type of low IQ, country-fried rube would say such a thing? And it sucks that sellers are helpless here to deal with this nonsense. It’s not the norm worldwide.
bonanza125
·10 months ago"They got mad at me and basically said "I can buy whatever I want, even if you tell me it don't fit and return it, it's my right"."
Have them return the brake pads, refund them the money and block them. This buyer clearly ignored your response and just took advantaged of the moneyback guarantee cause there was no risk for them. It's a sucky situation for a seller cause it costs money and time.
rugerskick
·10 months agoBlock them right now. Don't let them have any chance to order again.
stuff4divas
·10 months ago@quadcitypickers
well the good news is it's a remorse return, does not fit, and u have a no returns policy, so u don't have to accept the return and refund. if u do, the shipping will be on the buyer both ways and u won't have to refund them.
the bad news is if the buyer opens a chargeback, he will be able to keep the pads, get a full refund and u will have to pay a $20 fee on top of the refund.
you have a decision to make.
and yes, it's scary out there, the mentality of many.