I accidentally marked an item as paid when it was not paid. Please help!

Question

I accidentally marked an item as paid when it was not paid. Now the buyer cannot pay.

There is no way to reverse this. All of the other older threads about this topic give incorrect advice. They say there is a button somewhere (in the seller hub, possibly) to make this as "unpaid" but it is nowhere to be found. Did ebay get rid of this ability?

Please tell me a way to reverse this other than contacting ebay.

Thanks!!

cologne-studio · Accepted Answer

So there is no way to reverse the "mark as paid" because ebay takes their fees as soon as you press it.

You have to either cancel the order and then try to get your fees back from ebay, or call ebay directly.

No simple solution.

Thanks all for your input.

kh-stanley1 · Answer

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.

inhawaii · Answer

@cologne-studio

My apologies.

I do see that you said you accidentally marked it as paid.

I just always wondered why it was there in the first place. I was hoping that you or somebody else who uses it might be able to enlighten me. But if you don't use it either and simply marked it as paid by mistake, i understand.

No offense intended.

stainlessenginecovers · Answer

Since it does NOT show in your payment history- the buyer is simply lying to you (regardless 'WHAT' you. marked). Dude...

44012 · Answer

Is it in the pull down screen at the Top under MORE instead of to the left of the order in the hub? Sorry, on a tablet can't cut and paste.

Unknown · Answer

Iâ€™m not sure that you are aware, but selling perfume/cologne that is less than 100% full is considered used and against eBayâ€™s Cosmetics policy.
And if youâ€™ve seen others selling products like that doesnâ€™t mean itâ€™s ok.

cologne-studio · Answer

Okay the final answer here is that you MUST call ebay. There is no way to reverse the "mark as paid" because ebay is very quick to take their fees once you've done that.

fern*wood · Answer

I believe the mark as unpaid is only available if it had been manually marked as paid, so it sounds Iike the buyer may have paid. Nothing showing in your payment summary?

ckimodog · Answer

@cologne-studio

Go back and mark it as unpaid. I believe you can do that in the event of a mistake.

PS Don't be hostile with others here on this forum. People are just trying to help you. Calling people "Dude" is unnecessary, not to mention kinda rude.

cologne-studio · Answer

Dude. Your question is "Why did you need to mark an item as paid?" The title of my post is literally " I accidentally marked an item as paid." Seriously?

inhawaii · Answer

Just curious. Why did you need to mark an item as paid? Under what circumstances would you need to do that? I've never done that, ever. When it's paid, it's paid.

onlinecentral · Answer

Go to your All Orders screen https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS Click on the Down Arrow for that transaction and then click on Mark as Unpaid