How would you handle this? Do I give up on my principles?
First off, I never issue partial refunds. By never I mean like 98% of the time, haha. Because honestly no rule is absolute and I have been known to offer a partial when I feel the buyer is legit and the issue is caused by seller fault.
So I sold a shirt to someone who absolutely needed it to wear on Tuesday. After I shipped it he was already complaining about the ETA changing, claiming I didn't ship it yet and threatening to return it saying he doesn't need it if it arrived after that day. I explained to him how ebay generated ETA operates as well as USPS, and that his shirt was shipped out as promised in 1 day.
Lo and behold he received the shirt on Saturday. Now he's complaining about the thickness of the shirt. The listing doesn't mention anything at all about thickness or weight. And it has a simple photo similar to this
His message was "Hi there I received my shirt. I know you offer free returns. I'd keep it if you'd consider at least a $5.00 credit? I'm sad with the material. The shirt looks thicker in the pictures and what I got was pretty thin. I rather doubt it will hold up after a few washes. I wanted it to wear on Tuesday, so this is why I'm asking if you'd consider a credit?"
Key points in his message that I think need analysis/consideration.
1) He knows I have free returns
2) He's asking for a credit straight out
3) He's sad with the material (100% cotton) that was clearly stated in the listing
4) He's claiming that the photo displays some sort of thickness to the shirt
5) He's claiming to know the durability of the shirt (then again, I can't control how people wash their clothes)
6) He seems to only intend to wear this shirt one time (Tuesday)
Given this situation, how would you handle it? I think this one is trickier than my usual issues because of a few factors. Any thoughts, tips, advice, insults, etc are welcome. Thanks
gurlcat
·1 year ago@iamalwaysright So did you decide not to contact via social media?
iamalwaysright
OP1 year agoI haven't done it yet but plan to. I've currently been triaging my buyer issues and spending my time on more significant problems. Quite a few balls in the air.
Actually I'm about to call my good buddy ebay phone support on an issue with another buyer filing multiple false not as described returns. While I'm on the phone with them I'm going to toss this feedback issue on the pile too. If they can help remove it, fine. If not, then I'll hit up social media.
mam98031
·1 year agoWhy are you still on this same transaction issues? I thought it was resolved and the buyer was fully refunded by Ebay [not you]??
To try to get the feedback removed, you first need to find the correct policy that they breached when leaving the feedback. If you can't identify that, then it is highly likely it will not get removed no matter what way you choose to contact Ebay.
First step:
Go to the Seller Help page. Towards the bottom of the screen you will see a place to click on to submit the feedback for removal.
https://www.ebay.com/sellerhelp/feedback?id=5566
If they say no, then it is time to contact Ebay to try and get it removed.
However you still need to identify what policy they breached or you will get no where no matter what method you choose to contact Ebay with.
https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208
Then after all that, report the buyer and be specific when you put the notes on this report.
https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
iamalwaysright
OP1 year agoNo I wasn't really on it, the only thing left was the feedback which was put on the back burner for me to try with social media.
UPDATE: As I mentioned earlier I had to call my good buddy ebay phone support for an unrelated issue. I brought up this feedback to the agent. He started looking at the correspondence as I was talking to him saying the return he filed was closed out with no seller fault. Before I was even done with my statement he already said "Yea I'll take care of that feedback for you no problem."
Bittersweet that I won't be able to take this up with social media @gurlcat . But hey, it got removed.
gurlcat
·1 year agoHey whatever works!!! I knew you wouldn't be stuck with that bull, one way or another.
mam98031
·1 year agoYou got VERY lucky and that is NOT how the new rules for removing negative feedback are suppose to get handled. The buyer should have been given the chance to revise the feedback per the new rules.
grand-and-glorious-purpose
·1 year agoBuyers can't ask for partial refunds
mam98031
·1 year agoThe OP resolved this issue a couple of days ago.
babyers88
·1 year agoIssue a $5 refund, block them and then if they later do a return that's $5 less you have to come up with.
It's not worth the hassle or potential trouble.
then you never have to deal with them again and life goes on
gurlcat
·1 year agoSellers giving in to partial refund scammers to avoid "hassle" is why we so often face the hassle of partial refund scammers. You're teaching them that it's worth trying, so they figure why not try it every time they buy?
babyers88
·1 year agothat's kind of jumping to conclusions.....
reading thru you can see where this went, even though they got a full refund and the product
The feedback was probably left out of spite.
After some thought for a $20 shirt I probably would have just sent a full refund no questions asked and said I am sorry the product did not meet your expectations and I have sent you a full refund. right off the bat and ended it clean right there with a follow up buyer block after about 2 days in case they ask do you want me to send it back? no need, you can donate it to a homeless shelter or simply dispose of it, have a nice day.
wouldn't be the first time and won't be the last.
It's a nice clean break
And I am only saying that because it is a cheap no break the bank item, if it was a $300 pair of jeans, then by all means get that return started stat!
gurlcat
·1 year ago🤣 I don't believe for one second you would throw $20 away like it's nothing, but I get why you're claiming that. Nice flex. Or attempt at flexing anyway.
thehustlebee
·1 year agoHonestly, sometimes it’s not worth the back-and-forth.
Even when you’re in the right, some buyers will find a way to make things complicated. Protect your peace. If it’s not a big loss, refund, move on, and focus that energy on better buyers.
Not every hill is worth fighting on.
gurlcat
·1 year agoWho said anything about back and forth?
"I am sorry for your disappointment. Please return the item for a refund."
DONE.
albertabrightalberta
·1 year agoIt's a good idea to read the thread before posting.
iamalwaysright
OP1 year ago😂
tortuga_trading
·1 year agoPretty easy one. Give him the $5, avoid the neg, and go on with your day.
mam98031
·1 year ago@tortuga_trading
Except the buyer filed a request for return and has returned the item to the OP.
iamalwaysright
OP1 year agoThe buyer has not returned the item to me. They have it and I don't know if they even ever intended to return it. We never got that far in the return since CS issued a courtesy refund.
iamalwaysright
OP1 year agoDoing this won't necessarily avoid the neg. The buyer got back their full $21.34 (not just $5 they wanted) and still gave the neg. Not as easy as you think.
iamalwaysright
OP1 year agoAAAAAND here comes the neg. I’m surprised that the buyer is even able to leave feedback for a no seller fault resolution. Can I get this auto scrubbed if I do the seller help thing for removal under the reason “involved in a case that was closed in my favor� Because technically it wasn’t in my favor was it.
I wonder who hurt this buyer in life. They woke up, filed a SNAD, expected to get $5 but instead got all their money back as well as a free shirt that they are able to wear on time, and then decided to throw the seller a neg. This time though in the comment they said the shirt looked richer in the photos. So apparently the thicker you are, the richer you look.
mam98031
·1 year agoEXACTLY what does the negative say? Without knowing that, no one can tell you if it breaches any rule.
iamalwaysright
OP1 year agoThe verbiage of the comment itself does not.
gurlcat
·1 year agoTo this day I don't know how long "auto-scrubbing" takes, if this was the kind of situation where this buyer's would be. But I strongly suspect that asking for an AI-judicial removal would be a waste of time, and you should just go straight to social media on this one.
EDIT: Don't just talk about how the return was closed but also the partial refund request and that you reported it.
iamalwaysright
OP1 year agoOh like as in asking for something that wasn't part of the transaction? I don't think that's a feedback violation or reason to remove it is it? I know it's classified as abusing the returns process though, but that's a different beast.
gurlcat
·1 year agoNo it's about the fact that he negged you as retaliation for not giving into his partial refund request. An overseas phone rep might say the request didn't come with an explicit "if/then" threat so it doesn't warrant a removal, but the social media reps tend to be more willing to acknowledge the obvious and act accordingly.
jonathanbrightlight
·1 year ago@iamalwaysright
I would agree with @gurlcat here about just going ahead and asking the social media reps to remove it (or I have had good success with the standard chat support on the eBay site, but I know some people have reported different experiences).
mam98031
·1 year agoThen why do you think Ebay would remove it? There use to be a few reasons that Ebay auto removes feedback, but they stopped doing that last month, I think it was last month. Could have been this month.
iamalwaysright
OP1 year agoAs a reminder, I asked if it could be removed under the specific reason I stated.
I wrote:
"Can I get this auto scrubbed if I do the seller help thing for removal under the reason “involved in a case that was closed in my favor�"
mam98031
·1 year agoYou can try, but since you are telling use the feedback doesn't break any of the feedback policy points, it is highly unlikely it would be approved. This by the way is not called "auto scrubbed". That is completely different. Auto scrub would mean that Ebay removed it without you even asking.
Give it a try. The worse they can say is No.
https://www.ebay.com/sellerhelp/feedback?id=5566
Feedback policies have gone through a lot of changes in the last 60 days or so. This link is a good recap of that.
https://www.valueaddedresource.net/removing-ebay-feedback-just-got-harder/
iamalwaysright
OP1 year agoLol wow that was the quickest NOPE I ever got. Here's ebay's response in their rejection.
"Our decision
We reviewed the feedback and can see that the buyer found an issue with the item that wasn't described in the listing.
For this reason, the feedback was not removed. Just so you know, this feedback will not impact your seller performance level."
So I guess the AI reviewer is hanging on the fact that my listing/photos don't show how thick/thin this shirt is. Or at least not that it's "wrong" that I didn't disclose that, but rather the buyer thought it was "wrong" that I didn't... which is basically what matters to ebay.
I'm basically a professional t shirt wearer and they seem pretty average thickness to me. Everyone's measuring stick is different here as I've actually gotten feedback from buyers commenting on how well the thickness is. Coincidentally though I have a different buyer who complained about the thinness of the shirt too. I thought it was strange how I've gotten two of these complaints so close together. But I really didn't give it much of a second thought as it's just two complaints out of the thousands I sold.
simba6
·1 year agoSounds like a clothing renter. Buy an outfit , wear it and return it. That can be a problem on eBay with their return policy. Many local stores place a big tamper proof tag on the front and state no returns if removed. But, you can't do that here. Just add a little to all your prices to cover such loss.
chapeau-noir
·1 year agoUnless your shirt was secretly made with thread-of-gold and worth eleventy-thousand dollars, your buyer is a classic cheapskate.
albertabrightalberta
·1 year ago@iamalwaysright
Ugh! Now my concern is a chargeback. You should be able to fight it because ebay should have your back if a chargeback is opened after an ebay case was found in your favor.
ETA:
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
wastingtime101
·1 year agoeBay gave a courtesy refund to buyer, so no chargeback should be expected.
iamalwaysright
OP1 year agoYea I’m not worried about that, I should be covered. ðŸ‘ðŸ»
luckythewinner
·1 year agoSo I sold a shirt to someone who absolutely needed it to wear on Tuesday.
Any thoughts, tips, advice, insults, etc are welcome.
Do I even need to say it out loud? 🤣
gurlcat
·1 year agoWhat, that the dude is probably lying about needing it a specific day? That's what I'm thinking.
But from what @iamalwaysright said the other day, he had a "ton" of people claiming they needed something or other from him by tomorrow. Weird client base I guess. 😆
iamalwaysright
OP1 year agoYes. This is one of those “ton†of buyers. And I believe he’s telling the truth about needing for tomorrow only.
QUICKER UPDATE THAN EXPECTED:
After I wrote my previous post, I decided to hit up my good buddy eBay phone support. First off, the agent did confirm that when issuing a refund for a not as described return, original shipping can never be kept off of the refund amount. This is a recent unannounced change and she was unsure as to exactly when it was implemented. She said less than a year.
Unfortunately (and fortunately) I cannot test to confirm this right now because after reading the buyer messages and from the details that I told her, she went ahead and decided to close the return case with no seller fault. Right away she says “Oh he’s DEFINITELY going to wear it tomorrow. No doubt.â€
So this is bittersweet. I get to keep my money and seller metrics aren’t affected. But I don’t get to test my original shipping refund claim, buyer gets a free shirt that he gets to wear on time that he intended it for, and validation that his shady tactic works… all ready to pull it on another unsuspecting seller. Who knows, maybe it’ll be you. 🫵
PS. Looks like my 98% of never issuing partial refunds stands strong. 😀
gurlcat
·1 year agoYou sound like me, sometimes more interested in what's to be learned than what's to be lost (as long as it's not "too much" on the chopping block). It sounds like you got an unusually hip phone CSR though, ha.
Just curious, did you ever report this bum? Even though you don't "need" it (unless he negs you), it would still be good to have the partial refund request documented.
iamalwaysright
OP1 year agoOh yea of course. Report filed.
reallynicestamps
·1 year agoYou can give a refund and get back a used shirt to donate or wear as a nightie or sell as used.
Or you can give a partial and get a negative.
Or you can hope the buyer doesn't open a chargeback and still leaves a negative.
At least, try to make sure they don't have both money and shirt.
albertabrightalberta
·1 year agoFirst thing I'd do is report the buyer! Get it on record that the buyer received the item, mentioned knowing of your free return policy and still is requesting a partial refund (not offered by you) without taking advantage of your return policy.
Then I'd send this to the buyer:
"Dear buyer,
I'm sorry you aren't happy with the shirt. Since you mention knowing that I have a free return policy and a partial refund won't change the thickness of the shirt and since you mention that you don't think it'll hold up through washes, I'd hate to see you disappointed.
Please open a return request and upon receipt of the request, I'll issue a shipping label.
Sincerely,
Seller"
After it's over, BLOCK the buyer. (I don't suggest doing it until the transaction is over because you want to be able to respond to his communications.)
rugerskick
·1 year agoNope do not do it. "Please return for refund." Customer had prior intent to get a partial refund from you by issues you said they raised even before shipping out.
mam98031
·1 year agoThat is exactly what the seller needs to do. Let the buyer know that they can return it for a refund. In Post #2 on this thread, I described this process for the seller / OP.
reallynicestamps
·1 year ago"I regret you are unhappy with your purchase. Please return it for refund."
"I regret you are unhappy with your purchase. Please return it for refund."
"I regret you are unhappy with your purchase. Please return it for refund."
"I regret you are unhappy with your purchase. Please return it for refund."
gurlcat
·1 year agoI would not even reply to this time-wasting petty joker. But I would expect to probably receive a negative. Therefore I would preemptively (as in, right now) gear up my Seller Protection thusly:
sammiea1460
·1 year ago"So I sold a shirt to someone who absolutely needed it to wear on Tuesday. (red flag) After I shipped it he was already complaining about the ETA changing, (red flag) claiming I didn't ship it yet (red flag) and threatening to return it saying he doesn't need it if it arrived after that day. (red flag)
Lo and behold he received the shirt on Saturday. Now he's complaining about the thickness of the shirt. (red flag)
And the buyer summarizes the red flags:
"...I know you offer free returns. I'd keep it if you'd consider at least a $5.00 credit? I'm sad with the material. The shirt looks thicker in the pictures and what I got was pretty thin. I rather doubt it will hold up after a few washes. I wanted it to wear on Tuesday, so this is why I'm asking if you'd consider a credit?"
IMHO, this is not his first rodeo. I am sorry this has happened to you.
tobaccocardyahoo
·1 year agoThe buyer's motivation is irrelevant to some sellers and paramount to others.
IMO a customer for a t-shirt concerned about delivery time would have been a customer I blocked.
Since you did not or could not add this buyer to your BBL before he made the purchase, some sellers will go through the returns process as a matter of principle and others will make a small partial refund to avoid wasting their time and avoid the costs associated with an INAD claim which the buyer could make.
My decision would based on the money and getting rid of this buyer as quickly as possible. Other sellers will let their biblical sense of justice prevail, no matter what the cost.
redmodelt
·1 year agoRE wear on Tuesday! When my sister worked at a leading department store, ladies would do that often. Buy an outfit for an event, wear it, then return for a full refund. 😞
adamcartwright
·1 year ago@redmodelt
There was a secretary in our office, an older lady, who wore a fancy beaded/sequined dress to a Christmas party and proudly pulled out the tag tucked behind her neck to show us she planned to return it the next week.
iamalwaysright
OP1 year agoThen the office drunk puked on her. "No problem I'll just return it as not as described."
mtgraves7984
·1 year ago@adamcartwright
Ick. She probably reused her stockings on her fireplace mantel on Christmas Eve, too. 🤢
adamcartwright
·1 year ago@mtgraves7984
She was a very creepy lady, which is why we all just smiled and nodded when she showed us the tag of her dress. She could have been a horror movie character.
12345jamesstamps
·1 year agoWants $5.00 dollars back...seriously?
How much was the shirt?
I wouldn't do anything...not even an email.
I don't need any new pen-pals.
After feedback arrives block them.
No matter what you do you'll probably get the same feedback from the 'drama buyer'.
You give a partial refund...buyer wears it...and will return it anyway.
Heavens, it's just a shirt and needed it for Tuesday...LOL
meme6253
·1 year agoI agree with mam98031, Just tell them they can return it if they are not Happy, Otherwise you run the risk of an NAD & bad feedback, If you ask them to return it your covered.
gloryglorygifts
·1 year agoI would have them open a case and issue a partial refund when you receive it. I would then block them.
Sounds like he was happy with it enough to wear it, so he is looking to get it at a discounted price now. Chances are he won't open a case as it's a bit of a hassle for some.
buyselljack2016
·1 year agoLet me throw this one against the wall to see if it sticks (see if it becomes a factor in the decision)
How much do they get ($) as a refund if they return a shirt that is not in the condition it was sent?
mtgraves7984
·1 year agoGood question. I don't know that this seller can make the reduction. Are you TRS, @iamalwaysright??
And a follow-up question... could you sell it for a lesser profit if it's returned after being worn?
Bumfuzzles me why people buy online when their purchases require them to 'feel' the fabric. I'm just sayin'...
iamalwaysright
OP1 year agoYea I can issue a less than full refund for this account. On that note, I always forget the criteria needed to have this function. Is it just being a TRS and that's it? I kept getting it confused thinking a criteria is having free returns. I'm asking for my other accounts that have different returns policies.
No, I doubt this shirt can really be resold if already worn. It'll just get donated or become a new rag for my warehouse.
gurlcat
·1 year agoIf the listing had 30 days FREE returns, even though the account is not TRS
If the listing had 30 days free OR buyer-pays returns, and the account is TRS
you can deduct up to 50% of the item's original price, and also the original shipping.
iamalwaysright
OP1 year agoThanks for the info about the eligibility. But to my understanding as of recently (I found this out a few months ago by experience), eBay removed the ability for the seller to keep any part of the original shipping when refunding any not as described return. Not sure if it was because I’m part of yet another test program or what. But this unannounced change happened to at least one of my accounts and caught me by surprise. I don’t understand the logic behind it. Maybe a blue can confirm this. @kyle@ebay @devon@ebay
UPDATE: Well as luck (if you want to call it luck) would have it, the buyer apparently filed a return last night. I didn’t answer him yesterday (Sunday) and this morning I see a not as described return from him stating “It looks thicker and nicer in the photo.†I wonder if the buyer doesn’t like that I had to fold the shirt into the packaging which obviously isn’t described in the listing photo haha. Anyway, I hate to be pessimistic here but there’s a higher than 99% chance he’s going to wear this shirt tomorrow. So if he returns it, we’ll see if I’m allowed to keep any of the original shipping.
Check back in a few days for the exciting conclusion. Same Bat time, same Bat channel.
gurlcat
·1 year agoApologies for being confusing -you're right about the original shipping if it was an INAD. However I think if it was a remorse return (and you are TRS) AND the item is in lesser condition you can withhold part of the price refund and original shipping.
It's kinda complicated honestly. When I look at how simple they handle all this stuff on Merc and and Posh, I'm jealous.
wastingtime101
·1 year agoCorrect; it changed about a year ago. I remember you brought this up last Fall, as did several other sellers, and I finally asked @kyle@ebay in January 2025 and he confirmed the change here.
I'm still really annoyed with this change. If the buyer is abusive and returns a trashed item, we should be able to withhold that original separate ship cost.
iamalwaysright
OP1 year agoSo I actually brought this up in conversation when I was talking with my good buddy ebay phone support, and asked about the logic behind this change. I also said this gives abusive buyers more power when they file for false not as described returns. He knew about the change but couldn't really tell me why but said 50% of it can be kept if it was moved over to the item price and thus offering free shipping.
Then I said, "Yea, that seems like the only angle I see. Ebay is trying to nudge more sellers to offer free shipping for some reason. Does it benefit ebay more to do this?" He got a bit irritated when I said that as to go off on a little lecture about how ebay doesn't force anyone to do things, there's just benefits to doing certain things but no one is required to do it, just like with offering returns. Then he says, maybe its a marketing thing.
So yea, I think the logic is nothing more than the obvious. Because ebay wants more sellers with free shipping.
mam98031
·1 year agoThat would depend on if the seller qualifies to issue reduced refunds, up to 50%. The OP posts with a posting ID, so we can't tell if they qualify.
iamalwaysright
OP1 year agoHm, okay let's pull out the ol' slide rule and math this out.
That depends on what reason was used to file the return (they haven't filed anything yet) since the difference would be the shipping.
If they file a remorse return, it would be for $14.89. Return postage would cost be about $5.50. If returned in a different condition, I would refund them about $7.45. Not including my COGS and original shipping cost, my net would be about $8.39 and I'd have a used shirt.
If they file a not as described return, it would be for $21.34. Return postage would cost about $5.50, but I would likely be able to report the abusive buyer protection to get that credited back. If returned in a different condition, I would refund them about $13.89 (can't ever retain original shipping for SNAD returns now). Not including my COGS and original shipping cost, my net would be about $7.45 and I'd have a used shirt.
If I issue a $5 partial, I'd net $16.34 and have no shirt.
I'm assuming that regardless of what happens, the buyer is definitely going to wear that shirt once. It's very possible for a shirt to be worn one time and still returned to look and seem new. Especially if the shirt wearer plans for this. Honestly no one would ever know. Then again, I've received shirts returned back where the buyer swears they never touched it and it totally smells like cigarette smoke and caked in pet fur.
mtgraves7984
·1 year agoDo I give up on my principles?
@iamalwaysright
Nope. If $5 could buy them, they wouldn't be principles, now would they?
bonanza125
·1 year agoUnfortunately in business in general you will get buyers who are going to take advantage of the situation. They will buy things which in this case a shirt for the sole purpose of using just once then just return it. I would give it a 50/50 chance they escalate a case against you. Now you as the seller have the right to deduct up to 50% off the refund if you choose to if the shirt is worn or damaged in any way. Right now they are complaining about the material. As a buyer they are obligated to return it then in the exact same condition it was sent. They will pay if used or washed cause they devalued the shirt. You can't sell it the same way as it was before. Just to note situations like this is more of a minority. Majority of the time transactions go smoothly.
winklers549
·1 year agoReport the buyer also for this. Not the 1st time the buyer has done this. I have had buyers try that and respond if your unhappy with the purchase return for full refund
soh.maryl
·1 year agoJust curious: How do you know that "Not the 1st time the buyer has done this.".?
iamalwaysright
OP1 year agoThat's what I would normally do. But in this specific situation, how likely will the buyer return it after wearing it that one time on Tuesday? They already said they don't need it anymore after that day.
broto_64
·1 year agoDear Buyer,
I am so sorry you are unhappy with your purchase, please return the item for a full refund through the item returns process that can be found in your purchase history.
Thank you,
Seller
* No overthinking this one.
bonanza125
·1 year agoOh I will tell you exactly what I would do and have done in this situation in the past. Tell the buyer they have a 30 day return and just return the item which then upon return you will issue them a full refund. Once the refund is complete then just block them. If they do not escalate a case and return the item then that works in your favor.
mam98031
·1 year agoI'm not sure I understand this part that I highlighted. If the seller processes the return case as they should and refund it once the item is received back, the buyer has no ability to escalate the case. It is never in the best interest of a seller to drag a case on long enough so that the buyer has the opportunity to escalate the case. That will rarely turn out to me in the seller's best interest.
bonanza125
·1 year ago@mam98031
I should have said "File a return" instead of "Escalate a return"
mam98031
·1 year agoThen darn typos. I too have fallen victim to the fingers that don't function correctly !!! ðŸ˜
mam98031
·1 year agoThis is clearly someone that just wants to try and get some money out of you. This is so clear to me. And if I have a buyer doing something like this, I will NOT play their game.
I express to a buyer like this [even if I spend a little more as I do NOT like bullies, liars and thieves] they are welcome to Return the item for Refund if it is still in the condition it was sent to them in. So feel free to open a Request for return and I'll take care of it promptly.
What I find is that 98 percent of the time the buyer just disappears and I never hear from them again. Or they may try again being a bit more forceful about the $5. And what I do is rinse and repeat my email about opening the Request for Return. Typically they don't try a 3rd time, but I have had some pretty persistent buyers. I simply keep sending them the same nice and polite email. Bullies really don't know how to deal with that and they simply go away and I keep all my money.